Cleartrip — complaining about online ticket booking

it is impossible to check such type of the complaint as the text has no attachment:-
- full name of one of the service provider,

a) the legal name of the bank

b) the oerator of the site, where card had been debitted.

c) order number

d) copy of paymenrt details issued by the bank;

e) full name of the complainant;

f) what exactly is requested by the claimant in 1 sentance.

Such type of claims can be adressed directly to the bank (card issuer) or
to the operator of the site, where the passenger had purchaced the e-ticket.
The duty of the recepient of the complaint, if the complaint is legally binding to, is to refund within 15 days.
In 15 days, if no refund or no satisfied decsion, all disputes shall be resolved via the local court only.

Note, it is usless to request the same subject matter more than 2 times from the same service provider.
All disputes in 15 days following the correct complaint receipt are subject of the examination by Indian court.
The expected expences for legal assitance can be:
-- government fees [100-2500 ruppes ],
- legal fees for assistance of a lawyer or a legal professional [ from 4000 rupees]

I am not associated with the above service providers (operator of the site cleartrip).

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

Name of service provider: Cleartrip. Pvt. Ltd
a)Name of the bank: HDFC Bank
b)Operator of the site: Google
c)Order number: Didn't receive any order number
d)Attaching two images which are screenshots of bank details
e)name of the complainant: Dansiya Kuriakkose
f) I need my full money (11, 814Rs)back as soon as possible