Cleartrip — Formal complaint against cleartrip for failing to honor flight date - they are lying where the airline availability is there

To Whom It May Concern,

I am filing this complaint against Cleartrip regarding an issue with my flight booking and your refusal to honor the airline's availability for a date change.

On [Date], I attempted to change the date of my flight through Cleartrip. However, I was informed that the desired flight dates were sold out. When I checked directly with the airline, I found that the flight was available for the new date. I have attached a screenshot of the airline’s website confirming this availability. Despite presenting this evidence to Cleartrip, my request was ignored, and no effort was made to investigate the matter.

This has caused me significant inconvenience and has disrupted my travel plans. Cleartrip’s failure to align with the airline’s actual availability and refusal to take proper action is unacceptable. As a customer, I expect Cleartrip to provide accurate information and promptly resolve such discrepancies.

I am seeking compensation for the inconvenience caused, and I request that this matter be resolved immediately by allowing me to change the flight date as per the availability on the airline's website.

If this issue is not resolved promptly, I will have no choice but to pursue further action through consumer protection authorities and escalate this complaint.

I trust that you will address this matter with the urgency it requires.

Sincerely,
Heena Vinchhi
Trip ID:[protected]
Flight Details - BA - Chicago to Bangalore
Contact - [protected]