Cleartrip — Refund not done by cleartrip

I had booked ticket from cleartrip.com. Trip ID:[protected], PNR no. D9DWVD (Jazeera Ariline). I have received an email from Jazeera Airline outlining saying, "Please note that your ticket will refund to travel agency where the booking was originally made, please refer to same office for any assistance." I am trying to forward this email at their customer care email id [protected]@cleartrip.com. However, I am not receiving any response after sending repeated email regarding the refund. While at voice call, cleartrip requested an email from Jazeera Ariline. I have received the email on refund but after forwarding the email to cleartrip, there is no response. Could you please help me to get my refund as the flight was cancelled by Jazeera Airline itself. Thank you.