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3046
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Resolved
287
+91 22 4130 0300
+91 95 9533 3333 (Support)
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
residing at unknown address in India, holding unknown contact email and unknown phone number.
1. Nobody has a duty to respond to an indefinite complaint, to the complaint, which has no evidences of the facts.
2. Nobody, except the passenger can see PNR JD55VS,
which was cancelled and, thus, which does not present.
3. So, in order to conclude, who is right and who is wrong,
until processing the case further,
the passenger is advised to kindly attach in visible form for the public:-
3.1. Primary full PNR JD55VS and relevant e-ticket, where the invoice is inserted,
Such documents had to be owned by the passenger, following unidentified payment in unspecified date.
3.2. Explanation with date, the exct action and the result of the statement "it has been modified ON LINE for travel... "
3.3. 1st complaint, in full, which the passneger addressed to < cleartrip.com > operator .
- date (server or email program),
- your name, address, email,
- name, address (IDs) of the responder,
- a reason of the refund,
- your exact request,
if you wanted to process with the claim at this site.
4. The travll agent of the air carrier can
- process the refund or the compensation within 7 or within 15 days, following the correct receipt of the complaint of the passenger (of the payer)
or
- to refuse to process the claim, depending on the quality of the primary complaint.
Failure to do so in time by the responder is a reason to initiate a case before the Department General of Civil Aviation (DGCA) of ministry of civil aviation in the state of residence of India or
to fill the civil suit before the customers / district court in the state of the passenger's home .
5. Charges .
The procedure before DGCA is free, upon you chose the legal professional for presentation.
The procedure before the court is chargabe, starting from Rs 100 or rs 2000 for filing for 1 suit case.
The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
before the customers court or before the district court in the state of the residence of the passenger.
Regards.
sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd, UK
email < aryan(at)vivaldi.net >