Cleartrip — Scamming people by posting fake pictures of hotel room.

Address: Cleartrip Pvt Ltd., 9th floor, Tower A Embassy Tech Village, Devarabeesanahalli, ORR, Bangalore - 560103

Website: www.cleartrip.com

TRIP ID[protected]
Hotel name:GSK Hotel, Mumbai, Maharashtra, India
Booking date: 9 January 2023 to 11 January 2023
CASE: Booked room for 2 days. When I reached at hotel on 9th hotel staff was not ready to show the rooms. They pressurized me to do check in first. I dod check in and then when i saw the room it contain cockroaches, smell of cigarette. I can't live there for 2 days. I clicked the pictures and sent them to CLEARTRIP. They told me they cannot help it and even they sent me email stating that no refund or help. At that time I left that hotel and had to take other hotel which cost me 20k. The problem is on website it was showing clean and sophisticated pictures and by that they are fooling people. Please help me. I ll share the pictures and mail conversation with them