Cleartrip — srs travels seat booking

Address: Mysore, Karnataka

We booked a two seats in srs travels through cleartrip.and they given a confirmed ticket. After the booking they called us and tolled the ticket was not confirmed.we booked the seats from mysore(05:00pm-22/Apr/2014) to Chennai(06:00am-23/Apr/2014) and the seat numbers are 11 and 12. At 5:39pm on 22/Apr/2014 they messeged us the seats are confirmed. How the travelers can trust and travel with them.