Cleartrip — Wrong refund for ticket cancellation

Cleartrip — Wrong refund for ticket cancellation - trip I'd [protected]

S SatishSVN from Chennai, Tamil Nadu May 5, 2022 May 13, 2022 This thread was updated on May 13, 2022

Due to a medical emergency I had to cancel the air tickets for a couple of my co passengers (family members) on 30th March 2022 at 9.40pm for the scheduled travel starting on 31st Mar 2022 at 9.30am. As per the cancellation rules, the cancellation charges are mentioned as Rs.3500 per ticket if the cancellation happens 2 hours before the flight time, i.e. 7.30am on 31st Mar 2022. In my case, I raised cancellation request at 9.40pm and got confirmation of cancellation immediately by mail from you. I am not sure how the airline cancellation charges comes to Rs.21734.00. For your information, I had to cancel another couple of people from the passenger list in the afternoon of 30th Mar 2022 and got a refund of Rs.15620.00 where the next cancellation has got only 7886.00. Was this information helpful? No (0) Yes (0)
ClearTrip customer support has been notified about the posted complaint.
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FreqFlyer

May 13, 2022

When you said "I had to cancel another couple of people from the passenger list in the afternoon of 30th Mar 2022 and got a refund of Rs.15620.00 where the next cancellation has got only 7886.00."

7886 x 2 = 15772. When you cancel 2 passengers and gets refund of Rs:15620 shouldn't one passenger refund be Rs:7810? May be you mean to say when you canceled two passengers you got 15620/passenger. Is that right?

SatishSVN's [Complaint's author] reply, May 13, 2022

Total 9 people booked. First cancellation 2 persons got refund 15620.00. 2nd cancellation another 2 persons, but got only 7886.00 as refund instead of 15620.00. Hope it is clarified. I have sent multiple mails to cleartrip. Called them. No proper response. Thanks. Satish.