Club Factory Complaints & Reviews

I ordered shoes on 2nd april i got aftership tracking details (Order no.[protected] has been shipped by ecom. Tracking number is[protected]] but it's 14th april 2018 i'm still not able to track my courier. I tried multiple time to contact customer care but none of the numbers work is. I prepaid cash for this product but now i'm thinking that was a fraud transition by club factory. The worst part is they force customers to install club factory software for support but still there is no support available...

May 19, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Club Factory Customer Care's response Dear,
Sorry for the trouble. Here is the latest tracking info for your reference. Normally you will receive it in 5-6 days. If you have any inquires, you can send us an email to [protected]@fromfactory. club.
After the problem is solved, please give us a 5 star comment here. Thanks for your support.

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Address: New Delhi, Delhi

Sir i ordered for a trouser size 36 waist to this cheater company. The order was prepaid. They charged courier charges from me. When i received trouser i found a tamboo size pant of bad quality. I requested them to return. They refused to
Take return and told returning is not their policy. I want you to please intervene please

Rajendra singh chauhan

May 24, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Apr 14, 2018

Updated by rajendrasingh chauhan Not sending courier to collect wrong size inferior quality trouser supplied by this cheater company.

Verified Support

Apr 15, 2018

Club Factory Customer Care's response Dear,
Please send us an email to [protected]@fromfactory.club with the photo of measuring the size of the pants. Then we'll check it and solved the problem for you.
After the problem is solved, please give us a 5-star comment. Thanks for your support.

Apr 15, 2018

Updated by rajendrasingh chauhan I have already measured and conveyed to these dirty people. There is no print of size on trouser. What measurement these cheater factory wants. Take back the trouser and check yourself. These crooked people are passing time. They know that if they will take return of dirt they have supplied they will have to pay back my money.

Apr 15, 2018

Updated by rajendrasingh chauhan Please note that these are bad cheater people. If a customer has ordered size 36
and he receives size 40 which is of no use to him, then and any supplier will take it back and apologize but these buggers are not only denying return but asking measurement which is not printed on it.

Apr 15, 2018

Updated by rajendrasingh chauhan Very cunning people these are. They are danger to simple public.

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Address: Bangalore, Karnataka, 5600025

Order number is so[protected] i ordered iphone6 mobile cover and they delivered 7+ cover when i tried initiating return request they asking me to courier the product.. Why should i pay for their mistake?.. I need a new cover or they should initiate the return request. I have mentioned correct size of th cover but by mistake they have sent it.. No issued but they should exchange or credit the amount and they cannot ask customer to courier the product as it is their fault

May 16, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Club Factory Customer Care's response Dear,
We have checked the order info and found the phone case you ordered is for iPhone 6 Plus/6S Plus, not for iPhone 6. Please check it.
Sorry that we have no pick up service now. You need to courier the item to the following return address.
Here is the return address:
Return Address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301

According to our return policy, you need to bear the shipping fee of return. And please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay.

The refund will be issued to your original payment method in 8-20 working days from the day we receive your package. Thanks again for shopping with Club Factory.

After the problem is solved, please give us a 5-star comment. Thanks for your support.

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I have ordered a bracelet worth Rs 69 via net banking.This is my first purchase in clubfactory. I just want to see how the products be. After ordering, I regularly check the status of my order. Two days after while I trying to check my order status one popup shows "Request failed with status code 404".I tried several time but the same thing happens.I'm so worried about this.What is the solution for this?

+1 photos

May 16, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Apr 12, 2018

Updated by புவனா மோகன் .

Verified Support

Apr 13, 2018

Club Factory Customer Care's response Dear,
Sorry for the trouble. There may be something wrong with our website. We'll make a feedback to our technical dept.. They'll check it and work out this issue ASAP. You can also check the order on our Club Factory APP.
After the problem is solved, please give us a 5-star comment. Thanks for your support.

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Website: clubfactory

I orderred 13 items from club factory.. Only 2 items are worth for money. So i decided to return m product.. But they never opted me for courier service to pick my parcel. I asked them for arranging courier service to pick my parcel about 1 week. Still there is no response. I was keep on message to support centre. They asked to arrange courier by myself.. So after return my product how can i believe my money will return back. Really fraud company

May 21, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

Club Factory Customer Care's response Dear,
Sorry to tell that we have no pick up service now. You need to contact with your local courier and ask them to courier the return item to the return address for you.
Please do not worry. Once we receive it, the refund will be made in 3 days. And normally it will be back to your account in 7-15 days. Thank you for your patience.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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Website: Indian consumer complain. Com

My product has not been received till now i have placed the order at march 21bt till now not dilevered... Plz dilever it it's urgent my order no is - so15589344 plz dilever it till 16 april 2018 bcoz its urgent i have been ordered this product for my frnds birthday party. And in g-mail i have received a message that i will get my product in between 8-18 days but it is too late plz dilever it

May 27, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

Club Factory Customer Care's response Dear,
We are so sorry for this issue. The items in your order are all out of stock, though we have tried our best to restock them. Thus, we have to cancel the order for you. Sorry again for the trouble. You are more than welcome to place a new order with similar items with us. Thanks for your understanding.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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Address: Bhiwani, Haryana

Myself suprabha yadav ordered on 10 of april. However, i receive messages regarding my order but no idea is given for delivery dates. Please tell me exact delivery date. Order no so16424766.

I required the items urgently otherwise may i have to return it.

You mentioned it that custom clearance may take 2-3 days but not the location wthere delhi airport or some where else.

Update me as soon as possible.
Give me some option for change in delivery adress, if possible.

May 13, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

Club Factory Customer Care's response Dear,
Your order is in custom clearance now indeed. There usually need several days for it. After that, the local courier will pick up and deliver it to you in 5-12 days. Thanks for your patience.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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Website: Club Factory

Hi,
I ordered an item from club factory. Order number was so16174880. One item out of that order is out of stock. Club factory claimed that they already refunded to my paytm account. But i didn't recieved. Niether in my paytm now in my hdfc bank. I need immediate action to be taken against it.

Club factory is claiming that my refund id is 105234. But i didn't recieved any refund. I want my money back.

May 14, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Apr 11, 2018

Updated by Ruchi Pandya Refund ID provided by club factory was SOR[protected]. I didn't recieved it. Kindly provide me my refund at earliest.

Verified Support

Apr 12, 2018

Club Factory Customer Care's response Hello dear. We have returned the refund to your original account. Then wait 3-5 days and inquire the bank with your card HDFC. Dear, please don't worry, we know your mood and your money won't lost. Please kindly wait. And we will urge them, please try re-star 5, thanks.

Apr 12, 2018

Updated by Ruchi Pandya No, If you returned to my HDFC account i need the acknowledgement reciept for the same. I already checked int he bank, it is not recieved.

Apr 18, 2018

Updated by Ruchi Pandya I still didn't recieved refund . I dont think it take this much time.I want my money.

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Address: 400709

I ordered two dresses on 2nd april i got aftership tracking details (Order no. So16313526 has been shipped by xpressbees. Tracking number is[protected]] but it's 11th april 2018 i'm still not able to track my courier. I tried multiple time to contact customer care but none of the numbers work is. I prepaid cash for this product but now i'm thinking that was a fraud transition by club factory. The worst part is they force customers to install club factory software for support but still there is no support available.

May 13, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

Club Factory Customer Care's response Dear, it's in transit to your country.
We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. Currently we have hotline service. You may also contact us here or check the contact number APP-Account-Call Customer Service within app. Please try re-star 5. Thanks.

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Address: 500009

Order no: so16218979. Tracking number :[protected]... Its been along time i placed the order but still i didn't received it. I donnno how to contact you. Can you please provide your contact number? Im not able to contact xpressbees shipment people also. Please let me know the procedure to get my order or let me know how to cancel it? Heard lot about your products but not satisfied with this kind of services...

May 17, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

Club Factory Customer Care's response Here is the latest tracking info for your reference. We cannot confirm the date, but normally you will get the order in about 4-6 days. And you can also track your order by following: Account - Orders - Tracking. Please try re-star 5. Thanks.

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P

Parveen Fareed

from Satrikh, Uttar Pradesh

Apr 11, 2018

I want to return my order because the quality of clothes are very bad and it is diffrent in size and design also.My order no.is 15666523 .

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Address: New Delhi, Delhi, 110034

Website: www.clubfactory.com

Hello,
I had placed 3nos of product order on your club factory site, and i had order in mar'2018 and as per your delivery process, it was showing that product will be delivery betweenn 8 to 9 days. After few days one msg received from your side that product will be deliver in 3 business days but till date i have no information about my product or my money. I think its a fake website. It no so please give the response.

They also provided the tracking id but after putting on site to track the same, the result is coming that, no information is showing.

Than please give the assurance that our money is save, and product will deliver and when will deliver.

Please do confirm with same.

My order no is: so16179766
Tracking id is:[protected]

May 12, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Apr 10, 2018

Updated by silky sethi please give the proper information about my above mentioned complaint ASAP.

Verified Support

Apr 11, 2018

Club Factory Customer Care's response Here is the latest tracking info for your reference. We cannot confirm the date, but normally you will get the order in about 1-4 days. And you can also track your order by following: Account - Orders - Tracking. Thanks.

Verified Support

Apr 11, 2018

Club Factory Customer Care's response And, please try re-star 5. Thanks.

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R

Ramya Yadav

Apr 10, 2018

This is not at all good service how i will get refunded amount and when i am going to get my order items

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P

Pinkypoonam

from Delhi, Delhi

Apr 10, 2018

Totally disatisfied with the product reached home.I want to refund or exchange this
The product quantity is totally different as shown . please refund or exchange
Please do the favour as soon as possible

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D

dnyaneshwar.deore

from Delhi, Delhi

Apr 10, 2018

I was booked digital clock through online web " CLUB FACTORY" and payment also done by me from HDFC credit card. as per delivery schedule the item "digital clock" not in my hand till.
request to track and confirm the delivery.
Order Np[protected]

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I have ordered products on club factory on 17th February, 2018 of worth 2300. Rs till now there is no update about it ...when I approached support center they told that it was problem with the ecom express company to deliver but I spoke with ecom express customer care they told me that club factory company itself cancelled my order on March 26th when I questioned the same in the support center there is no reply till now
So can I know whether my order would be delivered or money would be refunded ???
Waiting for your response

May 14, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Club Factory Customer Care's response Dear so sorry for the inconvenience，could you tell me your order number? So that we can help you as soon as possible. Please try re-star 5. Thanks.

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H

Haritha Reddy Bhavanam

from Hyderabad, Telangana

Apr 10, 2018

My order number[protected] I want to return the product and i was not satisfied with the product, i want refund.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 12, 2018

Dear sahithireddy madadi,

Greetings From Ecom Express

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no.[protected] for further assistance.

Regards,
Ecom Express Team

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Address: 500080

Website: www.clubfactory.com/home.html

Dear Sir,

I have ordered few items in club factory and i have received only few items .
my order no S03945813. I have ordered around 19 items and received only 3 items, tried calling customer care they asked to send the pics of the courier received i have sent them but still the amount is not refunded .

Total Amount paid is 1708.5(19 items ) And paid on 10 Sep 2018

Gave many complaints and asked me to send the weight of the box i did and also sent pics of the item received but there is no reply .
very waste service .

- Radha

May 14, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Club Factory Customer Care's response Sorry for the issue. I have checked it with our warehouse for you, and was replied this item has been shipped out with other items. May I know if the parcel was broken when delivered? Could you please also double check the package to see if it is in somewhere hard to find. If not, please do come back to us and we will look into this matter for you. Please try re-star 5. Thanks for your help in advance.

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Address: Allahabad, Uttar Pradesh, 211001

Website: www.clubfactory.com

The tracking number is incorrect in the name of courier company given by you.[protected].

The courier company says there is no such order number received from club factory.

One of number from google in the name of club factory says me to tell all revert details of your debit card then the money will be refunded since my order has been cancelled.. This is fraud.

My order number is so[protected]

When will i get the order delivered or money refunded..

I did payment through paytm.

Hemant

May 13, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Apr 09, 2018

Updated by hemantnanda The tracking number is incorrect in the name of courier company given by you .[protected].

The courier company says there is no such order number received from club factory.

One of number from Google in the name of club factory says me to tell all revert details of your debit card then the money will be refunded since my order has been cancelled ..this is fraud .

My ORDER NUMBER IS SO[protected]

WHEN WILL I GET THE ORDER DELIVERED OR MONEY REFUNDED ..

I DID PAYMENT THROUGH PAYTM.

HEMANT

Verified Support

Apr 10, 2018

Club Factory Customer Care's response Hello dear, we can't find your order according to your order number, please check it and according to your tracking number, it shows in transit to your country. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. Please try re-star 5. Thanks.

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Address: Jammu, Jammu and Kashmir, 91

Website: i

I have order some items on club factory but when we check the status online after twenty days it was not shown anything about the tranist of the material, then i would like to talk with customer care no which was found by on net is [protected] when i dial this one # was talking about the refund and ask me to give me your credit no i will give it after that validity of card i have but after that the enough was happened they asked me to give otp which was the total transactions of 20000 of my credit card when i read the message carefully then i got that it was online payment to digital go i just shocked that they would like to use my credit card with three time wrong password and i have to block my card immediately so please guys be aware of these frauders and this kind of online sites club factory chutiya sites

May 15, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

Club Factory Customer Care's response To protect you from fraud, please do not trust any other Club Factory customer care numbers posted on other websites. Never share your complete card number, OTP, order details as well as other personal information to anyone.
And you can call your police to help if your money was lost.

If you need any help from us, please contact online support center within the APP.
And please tell us your order number so that we can check for you, please try re-star 5, thanks.

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Address: 411013

Not delivered yet, please check below mails.

Thank you for shopping at club factory. This is a confirmation that we have received your order placed with the details below. You can track your order status in our app anytime.
Order number: so16363900
Shipping address: sheetal
Tower 7, magarpatta city, near seasons mall, hadapsar, pune
Pune
Maharashtra
411013
India
Phone: [protected]

Hi there!

You just made a successful payment of rs. 761.26 at club factory india private limited

For future reference, your order id is 201804030703278658019.

Thanks,

May 25, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

Club Factory Customer Care's response Dear, it is in transit to your country. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. Please try re-star 5. Thanks.

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N

nisha sahu

from Bareilly, Uttar Pradesh

Apr 10, 2018

Product is out of stock..still they are not refunding the amount and taking the debit card information which is illegal...n saying that we will not refund the amount n will not send the order as well.

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I ordered a tshirt on 4 april i got aftership tracking details (Tracking number=[protected] but it's 9th april 2018 i'm still not able to track my courier. I tried multiple time to contact customer care but no one is responding call. I prepaid cash for this product but now i'm thinking that was a fraud transition by club factory. The worst part is they force customers to install club factory software for support but still there is no support available.

May 13, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

Club Factory Customer Care's response Dear, it is in transit to your country. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. Please try re-star 5. Thanks.

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Address: Raipur, Chhattisgarh

I had ordered for a jacket for my daughter on 30th mar 2018. Payment for the same had been made from my credit card. However, the item/ product has not been delivered till now.. The details of the product (Aa per ur email) is below..

Your order (Order no. So[protected] has been processed and shipped by ecom. Your tracking number is[protected]

Please help me track the product n kindly ensure timely delivery

May 12, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Club Factory Customer Care's response Here is the latest tracking info for your reference. We cannot confirm the date, but normally you will get the order in about 4-6 days. And you can also track your order by following: Account - Orders - Tracking. Please try re-star 5. Thanks.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 11, 2018

Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no.[protected] for further assistance.

Regards,
Ecom Express Team

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Address: Hyderabad, Andhra Pradesh, 500067

I have ordered shoe and it was deliverd to me. I am not satisfied with the material of the product. So i thought of returning the product. Myorder no so15839221. Kindly refund my money. When i spoke to the customer care they are saying the order has been canceled. They are asking for my card details for a refund which i think thts not right to share my card details to anyone. Kindly refund the money...

May 14, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2018

Club Factory Customer Care's response Hello dear, we checked and it's not canceled, so you can return it for refund.
*You are responsible for return shipping fees, and you need to return it by courier. All merchandise must be unworn and in the same condition as it was received, and must be returned in the original packaging.
Return Address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301
Once we receive it, the refund will be made in 3-5 days. And normally it will be back to your original account in 8-15 days. Please try re-star 5. Thank you for your patience.

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I have ordered product from club factory with order id S[protected]
Its been more than a week and still not received any update.
I have called many local customer care no.
Eg.[protected], [protected]
All said that ordered is cancelled and you will get refund but when i ask about my product details all have no answer and rather they ask about my card number and cvv.

It appeared to me a fraud transaction.
Can anyone take an action else has to raise some serious action as to stop others from buying from club factory site.

May 23, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2018

Club Factory Customer Care's response Hello dear, we checked and it's not canceled. Here is the latest tracking info for your reference. We cannot confirm the date, but normally you will get the order in about 4-6 days. And you can also track your order by following: Account - Orders - Tracking. Please try re-star 5. Thanks.

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 234

didn't get delivery

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very large size and inferior quality trouser supplied

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order so14396332- they have given me wrong size mobile cover

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bracelet

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they

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product has not been received

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to know exact location of my order and delivery date

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I didn't receive my refund

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so16313526

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order placed but not received

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delay for delivery

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order delivery

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I have not received the full order

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non receipt of purchase goods

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frauders

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not delivered yet,

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not able to track product

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non delivery of product..

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I'm complaining about the refund policy. refund my money.

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fraudulent

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