Claimed

ShoppersStop.com Complaints & Reviews

www.shoppersstop.com

1.5

Updated: Dec 5, 2024

Complaints 724

Resolved

210

Unresolved

514

So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to ShoppersStop.com

Having problems with ShoppersStop.com?

File a complaint and get it resolved by ShoppersStop.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

ShoppersStop.com

Recently resolved complaints

View all complaints

Order not confirmed but payment taken

I had ordered two jackets and returned both of them, but they only refunded for one jacket

Return request not picked up

Most useful reviews

Order cancellation

Not refunding money in my bank account after returning the product

fake perfume sold

Featured stories

Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints(724)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: C-605, Keerthi Royal Palms ,Service Rd, Lavakusha Nagar, Konappana Agrahara, Electronic City, Bengaluru, Karnataka 560100

I am writing to express my deep dissatisfaction with the way my ongoing issue regarding the voucher code redemption has been handled. It has been over two weeks and approximately 19+ follow-up emails, yet the matter remains unresolved.

1. Lack of Resolution: Despite my repeated follow-ups, the issue with redeeming the EGV voucher code is still not addressed.

2. Email Thread Mismanagement: Every time I correspond...

Helpful

Found this helpful?

Write a comment

Address: noida

I am writing to express my frustration with the poor customer service I have experienced regarding a refund that has been pending for more than three months now. Despite several attempts to follow up, I have not received the proper refund, and the lack of communication from your end is quite disappointing.

This delay is unacceptable, and I am finding it increasingly difficult to get any clear updates or resolution from your...

Helpful

Found this helpful?

Write a comment

I have issues with 2 Orders :

[protected] One product "AND Abstract Square Neck Modal Women's Calf Length Dress"was not delivered.
[protected] Received 4 wrong products (didnt receive 4 products I have ordered but received wrong ones), also not happy with the quality of the products. When called customer care, customer care diverted to store when reached store they didnt help me.

This is harassment to...

Helpful

Found this helpful?

Write a comment

Address: Mumbai, India

On 26th July, I purchased a Tommy Hilfiger handbag and an ESPRIT watch from Shoppers Stop's e-commerce platform. However, upon receiving the products, I discovered that they were fake, low-quality replicas, clearly not as advertised.

Immediately, on the same day, I raised a return request, and the items were picked up the very next day by Shoppers Stop’s pickup agent, who did not report any issues with the returned products.br...

Helpful

Found this helpful?

Write a comment

I am writing to express my extreme disgust and frustration with the experience I've had with your company. Despite being a customer in good standing, I've been subjected to a series o[censored]nacceptable events that have caused me significant distress.

For no fault of mine, your logistics partner has cancelled the pickup of my items TWICE. I've been following up daily since July 30th and yet there has been no escalation or action...

Helpful

Found this helpful?

Write a comment

Website: ShoppersStop.com

My name is Deeksha Gautam. I bought few products from shoppersstop on the following timelines:
Order number:[protected]
Date & Time: 27 May 2024, 11:27 PM
Payment Mode: SS Credits, Loyalty Points and UPI.

One of the product was good to go and I kept it. For rest of two items, I made a exchange and a return request, details are below:
1. Exchange/47244004 (S24KRSWFA1565006 High Rise Blended Fabric...

Helpful

Found this helpful?

Write a comment

I had ordered a Sari on 11th Jun 2024. The order wasn't dispatched for longer than the 3-5 days mentioned on the app. I complained to [protected]@shoppersstop.com. They incorrectly closed the ticket telling it is deliverd on 14th June. I complained again and they changed status of order to dispatched from backend on 20th June and without a tracking id.
When I called customer care again, they gave an incorrect tracking id of an order...

Helpful

Found this helpful?

Write a comment

Website: Shoppersstop

My order was delivered on 4th of June, I’ve raised a return request on that particular day as the order delivered to me was not up to the mark, it was used and defective. It has been 20 days since I’ve received a proper answer from the customer care people. I’ve called them 4 times in this period of time. The product has costed me 3099. It is not a small amount which I can let go. I need my refund and I even need justice for this...

Helpful

Found this helpful?

Write a comment

This is a very bad first experience with shopperstop. Firstly they are charging a very high delivery fee of Rs 150 which is non-refundable. Second, I ordered for a midi dress and got a plain capri set instead, a completely different item, for which there is no exchange or return option on the website. Very bad shopperstop service. I want my money back, I spent 700/- on the dress plus 150/- delivery fee. Or atleast they can exchange with the...

Helpful

Found this helpful?

Write a comment

Address: BANGALORE

I had a refund credited to Shoppers Stop Wallet (ref Order id :[protected] in May 2022.
Now it is lapsed and reset to 'Zero' as it wasnt utilized in time. I was living out of India however during my India visits, I have shopped several times from Shoppers Stop outlets each time they had technical issues and they were not able use the amount from wallet and I ended up paying in different modes.
Now they are claiming the amount cannot be reversed. And the customer service representative on the helpline was very arrogant. It is unfair to fight for my own money. And the superficial behaviour to these brands should be condemned.

ShoppersStop.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Grievance Redressal Team,

I hope this message finds you well.

I am writing to express my concern regarding the lack of resolution on my complaint with Case ID: CAS[protected]L1M4D3, which was initially raised on the 8th of March. Despite my repeated attempts to reach out to the customer care team, making at least five calls since the complaint was lodged, there has been no progress or resolution provided...

Helpful

Found this helpful?

Write a comment

Order id[protected] is returned and the item is picked up by 1st week of Feb. But the amount is not refunded. We have
given a call a couple of times on this. Not getting a proper response from your end....

Helpful

Found this helpful?

Write a comment

Address: B72 Ashwin CHS, mulund East, Mumbai - 81

I have order shoes which was delivered and found defective, Raise a return request which I received after 20 days and again it's defective, Is this some kind of joke happening. Now again I raised request for return but no response from shopper's stop. Can some one help me...

Helpful

Found this helpful?

Write a comment

Address: Shoppers stop app

Waiting for exchange product since 3 weeks. Customer service is useless giving response that raised with concerned department. App doesn't give any valuable information of the product status. Order id[protected]...

Helpful

Found this helpful?

Write a comment

Address: Pune

Ordered online @Shoppersstop.com on 20th January 2024. Though Shoppers stop promises delivery within 3-5 business days, it has been more than 20 days that this order has not been delivered.

I am chasing customer service to initiate a refund as they are not able to deliver the product however despite they are accepting that something has goofed up with logistics and they will initiate a refund, till date the refund is not initiated....

Helpful

Found this helpful?

Write a comment

Defective product sent. The product is not working. Invoice enclosed. Complaint and request for refund made on 25th and even after sending the documents and video, Shoppers Stop has not initiated the return and refund....

Helpful

Found this helpful?

Write a comment

Address: Colva, Salcete, Margao 403708 Goa

Went to Mall de Goa, Porvorim on 8th Feb 2024 at 18:12 hrs to purchase a dress. Staff were not very helpful in the store but that didn't matter till the time came to check out. Went to the cashier counter and was met by Shankar (Cashier/Employee). Billing was done and he mentioned the amount. I told him that I would pay by card and I would like to "tap" my card as I did not feel comfortable handing him my physical card. He turned irritable...

Helpful

Found this helpful?

Write a comment

Address: Mumbai

ShoppersStop does not process refund but keep on extending the date.
The item was picked up on 22/Jan and it was assured that refund will be processed in 3 days. After 3 more follow ups, these buggers are only asking for 3 more days every time. its 6 Feb they still say 3 days more Refrain from Online shopping, as return/refund does not work with them....

Helpful

Found this helpful?

Write a comment

Address: MUMBAI, Warangal, Andhra Pradesh

Dear People

I had received my fossil watch today in open condition. No sealed packaging of stainless steal band and no cover ok dial and seems returned after using some time. No Plastic packing around the watch .

CASE ID CAS[protected]M2J1G5

Can you pls exchange it.?...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

I am writing to bring to your attention a deeply unsatisfactory experience I recently had at your store, specifically with one of your staff members named Mr. AMLAN BANERJEE. On 26/01/24 I visited Shopper’s Stop, Mani Square Mall Kolkata 164/1 Mani Square Mall, Maniktala Main Road, Kankurgachi, Kolkata Pin : 700054 to inquire about the availability of sales on a Carlton Backpack . To my dismay, Mr. AMLAN Banerjee responded in an extremely...

Helpful

Found this helpful?

Write a comment