Club Jiva — Complaint against Club Jiva for their unsatisfactory Services and false commitments by Club Jiva.

I wanted to complaint against Club Jiva for their unsatisfactory Services and false commitments by Club Jiva.

I have been in Goa in 2019 and we on our way exploring roads of North Goa, there we met some person which gave scratch voucher and we are now have lucky winner voucher and in order to avail this we have visit one hotel conference hall. We agreed and we followed them to avail voucher. Like us, they we also taking other people available, waiting to avail vouchers as they were also win lucky winner voucher and that is how they took us to one hotel conference room …it was actually a trap to make us and other people and make them fall in their trap.

They took us to some hotel premise conference and they explained that since we are winner, they also have other travel resorts programme and wanted to showed that they have some tie up with hotel and resorts domestic within India and international.

Unknowingly not knowing about the marketing Gimmicks we fallen prey, we purchased Club Jiva agreement.
Details of Agreement- Purchase agreement number-CJ/CT/R/C313).
Date of purchase- 02march2019.
Validity - 01Jan2021 to 31Dec2023
Amount of purchased agreements - INR51000.
As we have clearly told them, we can only plan trips from Year 2021onwards. There was this person name Nayeem Jiva Club executive who promised us that he will be assisting us for any further bookings and other services and queries. But after we returned to Mumbai, we tried calling him for an assistance and this person was not answering calls and no update if any queries raised, I was mentally tortured and tired with his follow ups I have later stopped messaging and calling him.
However, in year2020 onwards Covid started and later due to travel restrictions there were no travel plans and later I also had Covid and my family was also ill.
Club Jiva executive Ms. Nusrat she started calling and have send email for annual payment in 2022 for renewal fee amount and every time I had spoken to her about their executive Nayeem and his lack of interest to help us and she said will check and get back, so there were no clear communications and there was no resolution.
So far, no help and communication for queries we raised earlier. As I found this in my cupboard seeing validity ending on 31Dec2023, I tried contacting them and spoke to Ms Nusrat and then she gave me some offer for annual payment to which I said I will come to office in person and then will think to pay only if I am satisfied if my early queries resolved as was already not happy with lack of communication from Mr. Nayeem but I never got chance to visit due to my sick parents and also later I read complaints and reviews about Club Jiva on internet and on complaint forums then I decided that will not make any annual payment due to unsatisfactory services and so asked for refund as I have never used their services, but they are saying that this policy is non-refundable and as per their records I have to make payment of annual payment of INR29, 250 for year 2021, 2022 and year 2023.

I rejected to pay as experienced a worst service from time I have purchased this agreement and again don’t want to fall for this and so now as per their latest email received on 14sep2023 they mentioned me as defaulter for not making annual payment and I have to forfeit the amount I paid so far towards this membership.

Please help as now I really feel mentally stressed and really don’t want to avail any of their services and desperately need that money as I am only bread winner in my house.