[Resolved] Club Jiva — my cancellation order of my package

ashishkano007

from Mumbai, Maharashtra

Feb 14, 2018

Address: Vadodara, Gujarat

Website: clubjiva.in

Hi, i bought club jiva membership in aug 2017 from vadodara. Within 6 month, i got some bad news from reviews about services. So i realized that i did not wanted the service so far.. I had not use anytype of service of the company. So, i mailed them to cancel it, but they did not respond. I do not got details of anything. I sent email them to refund the money on the basis of not interested. So i just trying to refund my money back.. Please help me to out of this matter as early as possible.

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May 14, 2018

Complaint marked as Resolved

Club Jiva customer support has been notified about the posted complaint.

Feb 14, 2018

Updated by ashishkano007 Hello.. I got the mail from the company that refund or cancellation is not applied to my package. But may i know the policy update that how they could not refund or cancellation the package if customer is not satisfied or not interested anymore. Wherever, in meeting, the executive already said that everything is possible with the customer care and we can get much reply from the company executives respectably. But even in one message only, they directly told about not refunding or not cancelling my package.. I had spent 40000 for first installment. it is not small amount. So please help me to out of this matter.

Apr 10, 2018

Updated by ashishkano007 I do not got any reply from the company till now. please let me know the update for my complaint.

Verified Support

Apr 12, 2018

Club Jiva Customer Care's response Dear Sir/Madam,

We are concerned by the query raised by you on the online platform. However we would like to inform that this is not the official forum to address any query related to Club Jiva.

You are requested to kindly address your feedback, queries or suggestion at [protected]@clubjiva.in or visit our website www.clubjiva.in for contact details.

We further like to request you that, kindly do not display your contact details like mobile number, email, amount or residence address on any consumer forum website as some culprits with fraudulent intentions may use you contact details.

Warm Regards

Team Club Jiva

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Comments

Avneetsharma

from Jhanjharpur, Bihar

Feb 20, 2018

I am Avneet Sharma,
My Club Jiva ID is CJ/NT/BL/1025, I am trying to book hotel but Room Not available when applied for booking in advance. I don't expect this type of service because I paid for the membership.
Avneet Sharma

ashishkano007's [Complaint's author] reply, Apr 10, 2018

I am also facing this type of issues of the company..