[Resolved] Club Jiva — no refund received against cancelation of membership no cj/aa/b/c330

[Resolved] Club Jiva — no refund received against cancelation of membership no cj/aa/b/c330

V vishal_mittal64 from Gharaunda, Haryana Jul 27, 2018

I had put my complaint in 2015 on your site and in oct 2015, complaint wss stated to be resolved by saying they will refund the money. But on repeatidly requesting and even have forewarded all mails, the company has not refunded my money. I am not sure how the company updste the complaints as resolved without your concents. Latest they had asked for 90 days for refund but its almost 5 months and till now they had been giving excuses. I am posting this on your site so that i might able to save someone's hard esrned money. I shall be writing to hotel industry govt website too so that they can have a check on them and might help so many people wbo hsd lost their money to them. It is a big avoid if snyone is thinking of becoming new member. Was this information helpful? No (0) Yes (0)
Sep 14, 2018 Complaint marked as Resolved Club Jiva customer support has been notified about the posted complaint. Verified Support Aug 14, 2018 Club Jiva Customer Care's response Dear Sir/Madam, We are concerned by the query raised by you on the online platform. However we would like to inform that this is not the official forum to address any query related to Club Jiva. You are requested to kindly address your feedback, queries or suggestion at [protected]@clubjiva.in or visit our website www.clubjiva.in for contact details. We further like to request you that, kindly do not display your contact details like mobile number, email, amount or residence address on any consumer forum website as some culprits with fraudulent intentions may use you contact details. Warm Regards Team Club Jiva
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Comments

vishal_mittal64

from Gharaunda, Haryana

Aug 25, 2018

It is very surprising to me when your customer care says to raise the compliant directly to them. Here i would like to inform you and al reading out this comment that I had posted more than 20 mails to you but there had been no action. In Jan 2018 you said it will take 90 days to refund but even after waitin for 180 days you ha e not refunded the money. You left me no choice except to start putting my complaint on common forum. I won't restrict myself here only, will post my complaint on gogvernment website too and will update on comon forum, so that others also follows the same.