Comments
Dear Kiruba,
We would like to inform you that no balance deduction was found against your number.We are unable to contact customer in the given number. Hence we request to provide the exact date of balance deducted, .
We would like to inform you that no balance deduction was found against your number.We are unable to contact customer in the given number. Hence we request to provide the exact date of balance deducted, .
hi sir i am aircel customer please solve my problem my no [protected] !!!Deduct rs32 wrong charge customer care not response well my reference no is 1-[protected] Aircel No.:[protected]
Date & Time of deduction:[protected], 9:35am
Amount Deducted:32.60 rs
Any message received upon deduction:no
Date & Time of deduction:[protected], 9:35am
Amount Deducted:32.60 rs
Any message received upon deduction:no
I had bad experience with Aircel.No response from customers reqrequirement
I need support from your side please guide how solve my issue.portability issue.
[protected] please note the following number
Please call me...I getting the problem...
Please call me...I getting the problem...
I have called to Aircel today morning around 9:15 AM Mis.Priya attend me & said she will arrange a call back with 1 hour (Higher end team) till now I have not received any call from Aircel.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
I don’t know what kind ofservice ur providing & want balance to be credit( 60 INR) in my account ASAP.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Zakir I <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Contact Number:-+91-[protected].
I don’t know what kind ofservice ur providing & want balance to be credit( 60 INR) in my account ASAP.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Zakir I <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Contact Number:-+91-[protected].
Dear sir,
I am karthik, using Aircel many years. But recent years service is very worst, fear to recharge more than 50 rupees. Balance is reduced at any without reason. Particularly when using internet when we enter some website, a SMS will come and activate some service. Aircel cheating customers, its like thief.
I am karthik, using Aircel many years. But recent years service is very worst, fear to recharge more than 50 rupees. Balance is reduced at any without reason. Particularly when using internet when we enter some website, a SMS will come and activate some service. Aircel cheating customers, its like thief.
No body is picking up the phone as mentioned in AIRCEL website for Nodal Officers.
I have fed up of giving complaints in AIRCEL and no proper response from AIRCEL executives.
My Contact number - [protected]
I have fed up of giving complaints in AIRCEL and no proper response from AIRCEL executives.
My Contact number - [protected]
Dear Team,
I would like to inform you that We are having Total 4 Connections in CUG.The numbers mentioned Below.
1.[protected]
2.[protected]
3.[protected]
4.[protected]
I have checked and confirmed with Aircel Customer care that the numbers are in two different group.([protected] & [protected]) as one group.. and ([protected] & [protected]) as another group. But while we get the connectiones they have informed us that all the numbers are in one group (CUG) only . Kindly look into the matter in very urgent basis and make all the 4 connections in One Cug.
I would like to inform you that We are having Total 4 Connections in CUG.The numbers mentioned Below.
1.[protected]
2.[protected]
3.[protected]
4.[protected]
I have checked and confirmed with Aircel Customer care that the numbers are in two different group.([protected] & [protected]) as one group.. and ([protected] & [protected]) as another group. But while we get the connectiones they have informed us that all the numbers are in one group (CUG) only . Kindly look into the matter in very urgent basis and make all the 4 connections in One Cug.
hollow sir
i am using Aircel post paid changed other net work [protected] but port in code CDT FORMET PLS C CODE REMOVE
i am using Aircel post paid changed other net work [protected] but port in code CDT FORMET PLS C CODE REMOVE
Dear Mohan,
We tried reaching you in his contact number but unable to reach.Would request you to provide with your alternate number and convenient time to get in touch
We tried reaching you in his contact number but unable to reach.Would request you to provide with your alternate number and convenient time to get in touch
I'm writing this because of my bad experience with your Aircel customer care executives, I spoke to more than 5 of your executives and asked for a clear explanation on my statement, But none of them had idea about that, I wonder is this wrong with your system or with your people.
I requested for a callback, but seems your executives are still busy with something and none of them took any steps for that. Also behaviour of your executives are worst than anything I've experienced with.
I would appreciate if you could take a corrective actions.Overall I'm also one of the unhappy customer of Aircel now.
My postpaid number# [protected]
Regards,
Karthick
I requested for a callback, but seems your executives are still busy with something and none of them took any steps for that. Also behaviour of your executives are worst than anything I've experienced with.
I would appreciate if you could take a corrective actions.Overall I'm also one of the unhappy customer of Aircel now.
My postpaid number# [protected]
Regards,
Karthick
I think its a Total waste of having customer service department ...for aircel
Nobody is responding properly u guys taking money from consumer by not doing service if we request for customer service feels total waste network with out management.
Nobody is responding properly u guys taking money from consumer by not doing service if we request for customer service feels total waste network with out management.
Dear kartispeed,
As per our system records, clarifications on the roaming charges has been explained to you. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
As per our system records, clarifications on the roaming charges has been explained to you. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
Dear Team,
I am not using the aircel no [protected] for last one year since I lost the sim one year back.
I have called customer care many times and they have confirmed that the number wil be deactivated.
In the last one year, this is the third time I am getting bill for the deactivated sim and stating the message that notice will be generated.
We never had such wost service experience like this.
Note: nearly 20 of my friends are using aircel network. They are ready to switch the network because of this wost service
One of them already switched to airtel and his mob no is [protected].
We are eagerly waiting for the response...
I am not using the aircel no [protected] for last one year since I lost the sim one year back.
I have called customer care many times and they have confirmed that the number wil be deactivated.
In the last one year, this is the third time I am getting bill for the deactivated sim and stating the message that notice will be generated.
We never had such wost service experience like this.
Note: nearly 20 of my friends are using aircel network. They are ready to switch the network because of this wost service
One of them already switched to airtel and his mob no is [protected].
We are eagerly waiting for the response...
Dear sadham ar
Kindly share your correct Aircel number so that we may assist you in best possible manner.
Warm Regards
Aircel Social Care Team
Kindly share your correct Aircel number so that we may assist you in best possible manner.
Warm Regards
Aircel Social Care Team
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 23 July 2015 at 16:36
Subject: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: appellate.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in, Trai <[protected]@trai.gov.in>, AssistantDirector Grievance Cell <adgriv.[protected]@nic.in>, care.[protected]@aircel.co.in, "Kolkata - Nodal (E)" <nodalofficer.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>
Dear Appellate Delhi,
Resolution is awaited since 1st June 2015. No one responded, apart from auto mail acknowledgement.
For details please check the trail mail.
Warm Regards,
Mithun Deasi
+[protected]
Go Green ! Switch to e-statement
On 23 July 2015 at 14:30, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Delhi Care,
Resolution is awaited since 1st June 2015. And as par your acknowledgement 3 day has been past, no one respond me.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 20 July 2015 at 12:12
Subject: Ack: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
On 20 July 2015 at 12:08, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Delhi Care,
Resolution is awaited since 1st June 2015. And as par your acknowledgement 5 day has been past, no one respond me.
Non attending of this acknowledged complain has been proved that you people are working with forgery organisation.
Warm Regards,
Mithun Deasi
+[protected]
Go Green ! Switch to e-statement
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 15 July 2015 at 15:20
Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
On 15 July 2015 at 14:52, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
Warm Regards,
Mithun Deasi
+[protected]
Go Green ! Switch to e-statement
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 11 July 2015 at 12:33
Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 11 July 2015 at 12:18
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in, Trai <[protected]@trai.gov.in>, AssistantDirector Grievance Cell <adgriv.[protected]@nic.in>
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
Warm Regards,
Mithun Deasi
+[protected]
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: ddgpg-dot <[protected]@nic.in>
Date: 6 July 2015 at 12:38
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: [protected]@gmail.com
[protected] Forwarded message[protected]
From: MCIT Office <[protected]@gov.in>
To: DDG PG <[protected]@nic.in>
Cc:
Date: Mon, 06 Jul 2015 12:04:05 +0530
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
-------- Original Message --------
From: Mithun Deyashi <[protected]@gmail.com>
Date: Jul 6, 2015 10:42:32 AM
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in, Trai <[protected]@trai.gov.in>, AssistantDirector Grievance Cell <adgriv.[protected]@nic.in>
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
As per your trail Acknowledgement, was not attended also.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 2 July 2015 at 14:13
Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 2 July 2015 at 14:00
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in, Trai <[protected]@trai.gov.in>, AssistantDirector Grievance Cell <adgriv.[protected]@nic.in>
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
As I told you from the day first, I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 30 June 2015 at 15:34
Subject: Ack: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website:www.aircel.com
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 30 June 2015 at 15:04
Subject: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
As I told you from the day first, I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 30 June 2015 at 14:17, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: MCIT Office <[protected]@gov.in>
To: DDG PG <[protected]@nic.in>
Cc:
Date: Mon, 29 Jun 2015 23:23:02 +0530
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
-------- Original Message --------
From: Mithun Deyashi <[protected]@gmail.com>
Date: Jun 29, 2015 1:43:26 PM
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: [protected]@gov.in, ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>
Dear Aircel Care Delhi,
Yet not resolved the issue, pending since 1st June 2015.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: ddgpg-dot <[protected]@nic.in>
Date: 26 June 2015 at 14:39
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: [protected]@gmail.com
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
To: Aircel Appellate Kol <appellate.[protected]@aircel.co.in>, care.[protected]@aircel.co.in
Cc: [protected]@gov.in, ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>
Date: Fri, 26 Jun 2015 14:34:14 +0530
Subject: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
Dear Team,
I am awaiting for resolution since 1st June 2015.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in>
Date: 23 June 2015 at 12:13
Subject: Ack: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
On 23 June 2015 at 12:09, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Aircel Appellate Kolkata (E),
As per your below mention acknowledgement trail mail,
"Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel."
I am awaiting for your resolution.
As I told you from the day first, I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
From: Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in>
Date: 19 June 2015 at 15:15
Subject: Ack: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
On 19 June 2015 at 14:57, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Aircel Appellate Kolkata (E),
Please check the trail mail, my 1st mail date which was sent on 1st June 2015, and today is 19th June 2015. And today again you are asking for another more day !!
You and your team can do Forgery like Balance Deduction, VAS activation forcefully without any request etc but after doing this you and your team can't resolve it as usual you are not responsible for the same. Because this is doing your Company. Which was found at the time of tel- communication with your Customer Care.
If you can't resolve this issue please assign it to another respected person and you please quietly Quit your job as you are not Capable for this post.
As I told you from the day first, I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same as per your Acknowledgement.
Please also mark the date of closer at the time of Mail Acknowledgement, I need it.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 19 June 2015 at 11:49, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: MCIT Office <[protected]@gov.in>
To: DDG PG <[protected]@nic.in>
Cc:
Date: Fri, 19 Jun 2015 11:47:07 +0530
Subject: Fwd: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
[protected] Forwarded message[protected]
From: Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in>
Date: 19 June 2015 at 11:31
Subject: Ack: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
-------- Original Message --------
From: Mithun Deyashi <[protected]@gmail.com>
Date: Jun 19, 2015 11:44:46 AM
Subject: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: Aircel Appellate Kol <appellate.[protected]@aircel.co.in>
Cc: care.[protected]@aircel.co.in, [protected]@gov.in, ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>
Dear Kolkata Appellate (E),
As I told you I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 please arrange the same as per your Acknowledgement, so, please let me know the status of the same.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 17 June 2015 at 18:50, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Sir,
Please look into this matter, I beg your consideration. This company is doing this type of deduction in real life. Unnecessary balance deduction, auto VAS activation, Call Drop etc. When we ask for any type of complain patent answer will be that "our server is down, please contact with us after 11 pm or after 4 hr" and if you called them after 4 hours then reply will be "till now our server is down please contact with us after 2/4 or tomorrow.
Please sir look into this matter.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 17 June 2015 at 16:58, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: MCIT Office <[protected]@gov.in>
To: DDG PG <[protected]@nic.in>
Cc:
Date: Wed, 17 Jun 2015 16:00:35 +0530
Subject: Fwd: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
-------- Original Message --------
From: Mithun Deyashi <[protected]@gmail.com>
Date: Jun 17, 2015 3:56:28 PM
Subject: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: "Kolkata - Appellate (E)" <appellate.[protected]@aircel.co.in>
Cc: ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>, care.[protected]@aircel.co.in
Dear Kolkata Appellate (E),
Who told you that I satisfied by our today's telephonic discussion !!
I am not satisfied with your conversation. How could you force me to close this issue. Because you deducted my balance forcefully, illogically. I understood your forgery and notify the same to you and brought it in front.
I know a huge number of Aircel user those who had already faced this issue and they have already left Aircel. Only for this type of your Forgery.
I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 please arrange the same as per your Acknowledgement then we will really satisfy with Aircel.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 17 June 2015 at 14:35, Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in> wrote:
Dear Mr. Deasi,
Greetings of the day
This has reference to your e-mail dated[protected] related to balance deduction from your Aircel number [protected].
Based on telephonic conversation held on[protected] the matter related to balance deduction against the above mentioned Aircel number has been shared with you.
We have informed you that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015 at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack.
We hope that the matter has been resolved to your utmost satisfaction.
It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage.
For any further assistance, please feel free to contact our Customer Care representatives at:
121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile
Or
Visit your nearest Aircel Store (To get address SMS “STORE”<>Pin Code to 121 toll free)
Or
Visit our official website www.aircel.com
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
SMS BAL to 121 for Balance (Prepaid)
SMS BILL to 121 for latest billed amount (Postpaid)
SMS UNB to 121 for unbilled usage amount(Postpaid)
SMS BINFO to 121 for Bill summary (Postpaid)
SMS MY VAS to 121 for Active Vas
High Speed Data Balance check - *122*011# (Prepaid)
Limited Data Balance check for Prepaid -*400#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product info
Call [protected] from Non Aircel number
Or e-Mail us at:
appellate.[protected]@aircel.co.in
Assuring you the best of our services at all times.
Regards,
Aircel Appellate Authority
Dishnet Wireless Ltd.
Kolkata
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/15/2015 2:22 PM
To: Delhi - Care (E)
Cc: [protected]@trai.gov.in; [protected]@gov.in; [protected]@nic.in; [protected]@zeemedia.esselgroup.com; [protected]@aajtak.com; [protected]@abpnews.in; [protected]@timesnow.tv; [protected]@abpnews.in; Kolkata - Appellate (E); Kolkata - Care (E); [protected]@indiatvnews.com; [protected]@gov.in; [protected]@nic.in; [protected]@gmail.com; nirbhik.[protected]@etv.co.in; RoWB - Care (E); [protected]@nic.in; usadmn.[protected]@nic.in; vivek.[protected]@timesgroup.com
Subject: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
Dear Team,
Since 5th June I am getting only auto reply acknowledged mail from your Customer Care Desk nothing else. After acknowledged the same why your team can't resolve my issue.
As
I have more than 3mb data balance, before deducting the balance from my main account, but within 1 minute how could you deduct Rs. 31.20 from my main account balance
!!! Is it not a forgery ?
As you acknowledged my issue, please arrange for revert back my balance as early as possible.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: Auto Ack: Aircel <[protected]@aircel.co.in>
Date: 15 June 2015 at 13:34
Subject: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next two working days.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website:
www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message,
please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for
any damage arising in any way from its use.
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 15 June 2015 at 13:33
Subject: Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>,
[protected]@gov.in,
usadmn.[protected]@nic.in, [protected]@gov.in,
[protected]@nic.in,
[protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>,
vivek.[protected]@timesgroup.com,
[protected]@timesnow.tv,
[protected]@zeemedia.esselgroup.com,
[protected]@indiatvnews.com,
nirbhik.[protected]@etv.co.in,
[protected]@aajtak.com, [protected]@abpnews.in,
[protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>
Dear Team,
Today is 15th June 2015, we are waiting for your replay since 5th June 2015.
Please mark the matter closing assured date, it will be better for me.
Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 11 June 2015 at 14:34, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Team,
Today is 11th June 2015, we are waiting for your replay since 5th June 2015.
Please mark the matter closing assured date, it will be better for me.
Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 10 June 2015 at 16:54, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: Mr Rakesh Garg <[protected]@nic.in>
To: ddgpg-dot <[protected]@nic.in>
Cc:
Date: Wed, 10 Jun 2015 15:52:34 +0530
Subject: Fwd: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in,
Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>
Date: Wed, 10 Jun 2015 14:48:12 +0530
Subject: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available
Dear Team,
Today is 10th June 2015, we are waiting for your replay since 5th June 2015.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 9 June 2015 at 16:16, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in,
Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>
Date: Tue, 09 Jun 2015 15:51:32 +0530
Subject: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available
Dear Team,
Today is 9th June 2015, we are waiting for your replay since 5th June 2015.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 5 June 2015 at 16:45, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: Mr Rakesh Garg <[protected]@nic.in>
To: ddgpg-dot <[protected]@nic.in>
Cc:
Date: Fri, 05 Jun 2015 16:28:29 +0530
Subject: Fwd: Re: Fwd: Re: Amount Deducted where Net Balance was Available
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
To: "Kolkata - Appellate (E)" <appellate.[protected]@aircel.co.in>
Cc: Trai <[protected]@trai.gov.in>, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in,
Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>
Date: Fri, 05 Jun 2015 15:53:29 +0530
Subject: Re: Fwd: Re: Amount Deducted where Net Balance was Available
Dear Team,
Thanks for your effort.
Please mark the matter closing assured date, it will be better for me.
Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 5 June 2015 at 08:45, Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in> wrote:
Dear Mr. Deasi,
Greetings of the day!
This has reference to your e-mail dated[protected] regarding data usage details for your Aircel number [protected].
We would like to inform you that the matter related to data usage details has been escalated to the concerned team for necessary action and we shall update
you soon on the developments.
While sincerely regretting the inconvenience caused to you we assure you that as our valued customer the matter has been registered with us and the reference
number for the same is 1-[protected].
We value your relationship with us and would request you to co-operate with us till the time the matter gets resolved.
It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued
patronage.
For any further assistance, please feel free to contact our Customer Care representatives at:
121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile
Or
Visit your nearest Aircel Store (To get address SMS “STORE”<>Pin Code to 121 toll free)
Or
Visit our official website www.aircel.com
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
SMS BAL to 121 for Balance (Prepaid)
SMS BILL to 121 for latest billed amount (Postpaid)
SMS UNB to 121 for unbilled usage amount(Postpaid)
SMS BINFO to 121 for Bill summary (Postpaid)
SMS MY VAS to 121 for Active Vas
High Speed Data Balance check - *122*011# (Prepaid)
Limited Data Balance check for Prepaid -*400#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product info
Call [protected] from Non Aircel number
or e-Mail us at:
appellate.[protected]@aircel.co.in
Assuring you the best of our services at all times.
Regards,
Aircel Appellate Authority
Dishnet Wireless Ltd.
Kolkata
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/4/2015 5:03 PM
To: Kolkata - Appellate (E)
Cc: [protected]@trai.gov.in; [protected]@gov.in; Kolkata - Care (E); [protected]@gov.in; [protected]@nic.in;
RoWB - Care (E); [protected]@nic.in; usadmn.[protected]@nic.in
Subject: Fwd: Re: Amount Deducted where Net Balance was Available
Dear Team,
• Last recharge: Last
was on 02/06/2015 for Rs. 60/-,
on 31/05/2015 for Rs.35/-, on 25/05/2015 for Re.1/-, 21/05/2015 for Rs.110/-
• Current balance: Rs.
45/- (Approx.)
• Name of customer: Papia
• Email ID : [protected]@gmail.com
• Usage details from (..) To (..) : For this I can provide only date i.e. recharged on 29th May 2015, and on 30th May
2015 Rs 31.20 had been deducted
For any queries can contact with this Aircel number [protected].
Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your
reply. We have to know this information.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: Kolkata - Appellate (E) <
appellate.[protected]@aircel.co.in>
Date: 4 June 2015 at 12:35
Subject: RE: Re: Amount Deducted where Net Balance was Available
To: [protected]@gmail.com
Dear Mr. Deasi,
Greetings of the day
This has reference to your e-mail dated[protected] related to balance deduction from your Aircel number [protected].
We have informed in our previous communication that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015
at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack.
We regret to inform you that, we are unable to process waiver/reversal for the deducted amount as the charges levied to your account
are found to be correct.
Aside to this, we would request you to provide us the below mentioned details for internet usage details.
•
Last recharge:
•
Current balance:
•
Name of customer:
•
Email ID :
•
Usage details from (..) To (..) :
It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look
forward to your valued patronage.
For any further assistance, please feel free to contact our Customer Care representatives at:
121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile
Or
Visit your nearest Aircel Store (To get address SMS “STORE”<>Pin Code to 121 toll free)
Or
Visit our official website
www.aircel.com
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
SMS BAL to 121 for Balance (Prepaid)
SMS BILL to 121 for latest billed amount (Postpaid)
SMS UNB to 121 for unbilled usage amount (Postpaid)
SMS BINFO to 121 for Bill summary (Postpaid)
SMS MY VAS to 121 for Active Vas
High Speed Data Balance check - *122*011# (Prepaid)
Limited Data Balance check for Prepaid -*400#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product info
Call [protected] from Non Aircel number
or e-Mail us at:
appellate.[protected]@aircel.co.in
Assuring you the best of our services at all times.
Regards,
Aircel Appellate Authority
Dishnet Wireless Ltd.
Kolkata
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/3/2015 11:45 AM
To: Kolkata - Appellate (E)
Cc:
[protected]@trai.gov.in;
[protected]@gov.in; Kolkata - Care (E);
[protected]@gov.in; [protected]@nic.in; RoWB - Care (E);
[protected]@nic.in;
usadmn.[protected]@nic.in
Subject: Re: Amount Deducted where Net Balance was Available
Dear Team,
I have more than 3mb data before deducting the balance.
Within 1 minute by which rate, you have deducted Rs. 31.20 my mail account balance please let me know. We are the Customers, will be very thankful to you.
This is a forgery. Because If it will be Rs. 5/- to Rs. 10/- then I can accepted, but within 1 minute when my browser page was not opened I have already closed the browser.
Also please let me know your rate of charge post use of 25mb data. Because
within 1 minute how could you charge Rs. 31.20 !!! Is it not a forgery ?
Note : Now we have MNP service. If you will deduct this type of fake charges I should discontinue your service and should select another service provider along with the same number very soon. Because we
should discontinue this type of forgery company.
Thanks for valuable reply.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 2 June 2015 at 15:21, Kolkata - Appellate (E)
<appellate.[protected]@aircel.co.in> wrote:
Dear Mr. Deasi,
Greetings of the day
This has reference to your e-mail dated[protected] related to balance deduction from your Aircel number [protected].
Based on system validation we have found that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015
at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack.
...
[Message clipped]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 23 July 2015 at 16:36
Subject: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: appellate.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in, Trai <[protected]@trai.gov.in>, AssistantDirector Grievance Cell <adgriv.[protected]@nic.in>, care.[protected]@aircel.co.in, "Kolkata - Nodal (E)" <nodalofficer.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>
Dear Appellate Delhi,
Resolution is awaited since 1st June 2015. No one responded, apart from auto mail acknowledgement.
For details please check the trail mail.
Warm Regards,
Mithun Deasi
+[protected]
Go Green ! Switch to e-statement
On 23 July 2015 at 14:30, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Delhi Care,
Resolution is awaited since 1st June 2015. And as par your acknowledgement 3 day has been past, no one respond me.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 20 July 2015 at 12:12
Subject: Ack: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
On 20 July 2015 at 12:08, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Delhi Care,
Resolution is awaited since 1st June 2015. And as par your acknowledgement 5 day has been past, no one respond me.
Non attending of this acknowledged complain has been proved that you people are working with forgery organisation.
Warm Regards,
Mithun Deasi
+[protected]
Go Green ! Switch to e-statement
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 15 July 2015 at 15:20
Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
On 15 July 2015 at 14:52, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
Warm Regards,
Mithun Deasi
+[protected]
Go Green ! Switch to e-statement
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 11 July 2015 at 12:33
Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 11 July 2015 at 12:18
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in, Trai <[protected]@trai.gov.in>, AssistantDirector Grievance Cell <adgriv.[protected]@nic.in>
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
Warm Regards,
Mithun Deasi
+[protected]
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: ddgpg-dot <[protected]@nic.in>
Date: 6 July 2015 at 12:38
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: [protected]@gmail.com
[protected] Forwarded message[protected]
From: MCIT Office <[protected]@gov.in>
To: DDG PG <[protected]@nic.in>
Cc:
Date: Mon, 06 Jul 2015 12:04:05 +0530
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
-------- Original Message --------
From: Mithun Deyashi <[protected]@gmail.com>
Date: Jul 6, 2015 10:42:32 AM
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in, Trai <[protected]@trai.gov.in>, AssistantDirector Grievance Cell <adgriv.[protected]@nic.in>
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
As per your trail Acknowledgement, was not attended also.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 2 July 2015 at 14:13
Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 2 July 2015 at 14:00
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in, Trai <[protected]@trai.gov.in>, AssistantDirector Grievance Cell <adgriv.[protected]@nic.in>
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
As I told you from the day first, I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: 30 June 2015 at 15:34
Subject: Ack: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website:www.aircel.com
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 30 June 2015 at 15:04
Subject: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, [protected]@gov.in
Dear Delhi Care,
Resolution is awaited since 1st June 2015.
As I told you from the day first, I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 30 June 2015 at 14:17, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: MCIT Office <[protected]@gov.in>
To: DDG PG <[protected]@nic.in>
Cc:
Date: Mon, 29 Jun 2015 23:23:02 +0530
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
-------- Original Message --------
From: Mithun Deyashi <[protected]@gmail.com>
Date: Jun 29, 2015 1:43:26 PM
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: [protected]@gov.in, ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>
Dear Aircel Care Delhi,
Yet not resolved the issue, pending since 1st June 2015.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: ddgpg-dot <[protected]@nic.in>
Date: 26 June 2015 at 14:39
Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: care.[protected]@aircel.co.in
Cc: [protected]@gmail.com
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
To: Aircel Appellate Kol <appellate.[protected]@aircel.co.in>, care.[protected]@aircel.co.in
Cc: [protected]@gov.in, ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>
Date: Fri, 26 Jun 2015 14:34:14 +0530
Subject: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
Dear Team,
I am awaiting for resolution since 1st June 2015.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in>
Date: 23 June 2015 at 12:13
Subject: Ack: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
On 23 June 2015 at 12:09, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Aircel Appellate Kolkata (E),
As per your below mention acknowledgement trail mail,
"Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel."
I am awaiting for your resolution.
As I told you from the day first, I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
From: Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in>
Date: 19 June 2015 at 15:15
Subject: Ack: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
On 19 June 2015 at 14:57, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Aircel Appellate Kolkata (E),
Please check the trail mail, my 1st mail date which was sent on 1st June 2015, and today is 19th June 2015. And today again you are asking for another more day !!
You and your team can do Forgery like Balance Deduction, VAS activation forcefully without any request etc but after doing this you and your team can't resolve it as usual you are not responsible for the same. Because this is doing your Company. Which was found at the time of tel- communication with your Customer Care.
If you can't resolve this issue please assign it to another respected person and you please quietly Quit your job as you are not Capable for this post.
As I told you from the day first, I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same as per your Acknowledgement.
Please also mark the date of closer at the time of Mail Acknowledgement, I need it.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 19 June 2015 at 11:49, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: MCIT Office <[protected]@gov.in>
To: DDG PG <[protected]@nic.in>
Cc:
Date: Fri, 19 Jun 2015 11:47:07 +0530
Subject: Fwd: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
[protected] Forwarded message[protected]
From: Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in>
Date: 19 June 2015 at 11:31
Subject: Ack: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
-------- Original Message --------
From: Mithun Deyashi <[protected]@gmail.com>
Date: Jun 19, 2015 11:44:46 AM
Subject: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: Aircel Appellate Kol <appellate.[protected]@aircel.co.in>
Cc: care.[protected]@aircel.co.in, [protected]@gov.in, ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>
Dear Kolkata Appellate (E),
As I told you I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 please arrange the same as per your Acknowledgement, so, please let me know the status of the same.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 17 June 2015 at 18:50, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Sir,
Please look into this matter, I beg your consideration. This company is doing this type of deduction in real life. Unnecessary balance deduction, auto VAS activation, Call Drop etc. When we ask for any type of complain patent answer will be that "our server is down, please contact with us after 11 pm or after 4 hr" and if you called them after 4 hours then reply will be "till now our server is down please contact with us after 2/4 or tomorrow.
Please sir look into this matter.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 17 June 2015 at 16:58, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: MCIT Office <[protected]@gov.in>
To: DDG PG <[protected]@nic.in>
Cc:
Date: Wed, 17 Jun 2015 16:00:35 +0530
Subject: Fwd: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
-------- Original Message --------
From: Mithun Deyashi <[protected]@gmail.com>
Date: Jun 17, 2015 3:56:28 PM
Subject: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: "Kolkata - Appellate (E)" <appellate.[protected]@aircel.co.in>
Cc: ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, vivek.[protected]@timesgroup.com, [protected]@timesnow.tv, [protected]@zeemedia.esselgroup.com, [protected]@indiatvnews.com, nirbhik.[protected]@etv.co.in, [protected]@aajtak.com, [protected]@abpnews.in, [protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>, care.[protected]@aircel.co.in
Dear Kolkata Appellate (E),
Who told you that I satisfied by our today's telephonic discussion !!
I am not satisfied with your conversation. How could you force me to close this issue. Because you deducted my balance forcefully, illogically. I understood your forgery and notify the same to you and brought it in front.
I know a huge number of Aircel user those who had already faced this issue and they have already left Aircel. Only for this type of your Forgery.
I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 please arrange the same as per your Acknowledgement then we will really satisfy with Aircel.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 17 June 2015 at 14:35, Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in> wrote:
Dear Mr. Deasi,
Greetings of the day
This has reference to your e-mail dated[protected] related to balance deduction from your Aircel number [protected].
Based on telephonic conversation held on[protected] the matter related to balance deduction against the above mentioned Aircel number has been shared with you.
We have informed you that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015 at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack.
We hope that the matter has been resolved to your utmost satisfaction.
It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage.
For any further assistance, please feel free to contact our Customer Care representatives at:
121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile
Or
Visit your nearest Aircel Store (To get address SMS “STORE”<>Pin Code to 121 toll free)
Or
Visit our official website www.aircel.com
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
SMS BAL to 121 for Balance (Prepaid)
SMS BILL to 121 for latest billed amount (Postpaid)
SMS UNB to 121 for unbilled usage amount(Postpaid)
SMS BINFO to 121 for Bill summary (Postpaid)
SMS MY VAS to 121 for Active Vas
High Speed Data Balance check - *122*011# (Prepaid)
Limited Data Balance check for Prepaid -*400#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product info
Call [protected] from Non Aircel number
Or e-Mail us at:
appellate.[protected]@aircel.co.in
Assuring you the best of our services at all times.
Regards,
Aircel Appellate Authority
Dishnet Wireless Ltd.
Kolkata
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/15/2015 2:22 PM
To: Delhi - Care (E)
Cc: [protected]@trai.gov.in; [protected]@gov.in; [protected]@nic.in; [protected]@zeemedia.esselgroup.com; [protected]@aajtak.com; [protected]@abpnews.in; [protected]@timesnow.tv; [protected]@abpnews.in; Kolkata - Appellate (E); Kolkata - Care (E); [protected]@indiatvnews.com; [protected]@gov.in; [protected]@nic.in; [protected]@gmail.com; nirbhik.[protected]@etv.co.in; RoWB - Care (E); [protected]@nic.in; usadmn.[protected]@nic.in; vivek.[protected]@timesgroup.com
Subject: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
Dear Team,
Since 5th June I am getting only auto reply acknowledged mail from your Customer Care Desk nothing else. After acknowledged the same why your team can't resolve my issue.
As
I have more than 3mb data balance, before deducting the balance from my main account, but within 1 minute how could you deduct Rs. 31.20 from my main account balance
!!! Is it not a forgery ?
As you acknowledged my issue, please arrange for revert back my balance as early as possible.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: Auto Ack: Aircel <[protected]@aircel.co.in>
Date: 15 June 2015 at 13:34
Subject: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN[protected]DTCZR5)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next two working days.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website:
www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message,
please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for
any damage arising in any way from its use.
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
Date: 15 June 2015 at 13:33
Subject: Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>,
[protected]@gov.in,
usadmn.[protected]@nic.in, [protected]@gov.in,
[protected]@nic.in,
[protected]@nic.in, Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>,
vivek.[protected]@timesgroup.com,
[protected]@timesnow.tv,
[protected]@zeemedia.esselgroup.com,
[protected]@indiatvnews.com,
nirbhik.[protected]@etv.co.in,
[protected]@aajtak.com, [protected]@abpnews.in,
[protected]@abpnews.in, Mithun Gmail <[protected]@gmail.com>
Dear Team,
Today is 15th June 2015, we are waiting for your replay since 5th June 2015.
Please mark the matter closing assured date, it will be better for me.
Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 11 June 2015 at 14:34, Mithun Deyashi <[protected]@gmail.com> wrote:
Dear Team,
Today is 11th June 2015, we are waiting for your replay since 5th June 2015.
Please mark the matter closing assured date, it will be better for me.
Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 10 June 2015 at 16:54, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: Mr Rakesh Garg <[protected]@nic.in>
To: ddgpg-dot <[protected]@nic.in>
Cc:
Date: Wed, 10 Jun 2015 15:52:34 +0530
Subject: Fwd: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in,
Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>
Date: Wed, 10 Jun 2015 14:48:12 +0530
Subject: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available
Dear Team,
Today is 10th June 2015, we are waiting for your replay since 5th June 2015.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 9 June 2015 at 16:16, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
To: care.[protected]@aircel.co.in
Cc: ddgpg-dot <[protected]@nic.in>, Trai <[protected]@trai.gov.in>, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in,
Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>, Aircel Appellate Kol <appellate.[protected]@aircel.co.in>
Date: Tue, 09 Jun 2015 15:51:32 +0530
Subject: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available
Dear Team,
Today is 9th June 2015, we are waiting for your replay since 5th June 2015.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 5 June 2015 at 16:45, ddgpg-dot <[protected]@nic.in> wrote:
[protected] Forwarded message[protected]
From: Mr Rakesh Garg <[protected]@nic.in>
To: ddgpg-dot <[protected]@nic.in>
Cc:
Date: Fri, 05 Jun 2015 16:28:29 +0530
Subject: Fwd: Re: Fwd: Re: Amount Deducted where Net Balance was Available
[protected] Forwarded message[protected]
From: Mithun Deyashi <[protected]@gmail.com>
To: "Kolkata - Appellate (E)" <appellate.[protected]@aircel.co.in>
Cc: Trai <[protected]@trai.gov.in>, [protected]@gov.in, usadmn.[protected]@nic.in, [protected]@gov.in, [protected]@nic.in, [protected]@nic.in,
Aircel Care Kol <care.[protected]@aircel.co.in>, Aircel Care WB <care.[protected]@aircel.co.in>
Date: Fri, 05 Jun 2015 15:53:29 +0530
Subject: Re: Fwd: Re: Amount Deducted where Net Balance was Available
Dear Team,
Thanks for your effort.
Please mark the matter closing assured date, it will be better for me.
Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 5 June 2015 at 08:45, Kolkata - Appellate (E) <appellate.[protected]@aircel.co.in> wrote:
Dear Mr. Deasi,
Greetings of the day!
This has reference to your e-mail dated[protected] regarding data usage details for your Aircel number [protected].
We would like to inform you that the matter related to data usage details has been escalated to the concerned team for necessary action and we shall update
you soon on the developments.
While sincerely regretting the inconvenience caused to you we assure you that as our valued customer the matter has been registered with us and the reference
number for the same is 1-[protected].
We value your relationship with us and would request you to co-operate with us till the time the matter gets resolved.
It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued
patronage.
For any further assistance, please feel free to contact our Customer Care representatives at:
121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile
Or
Visit your nearest Aircel Store (To get address SMS “STORE”<>Pin Code to 121 toll free)
Or
Visit our official website www.aircel.com
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
SMS BAL to 121 for Balance (Prepaid)
SMS BILL to 121 for latest billed amount (Postpaid)
SMS UNB to 121 for unbilled usage amount(Postpaid)
SMS BINFO to 121 for Bill summary (Postpaid)
SMS MY VAS to 121 for Active Vas
High Speed Data Balance check - *122*011# (Prepaid)
Limited Data Balance check for Prepaid -*400#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product info
Call [protected] from Non Aircel number
or e-Mail us at:
appellate.[protected]@aircel.co.in
Assuring you the best of our services at all times.
Regards,
Aircel Appellate Authority
Dishnet Wireless Ltd.
Kolkata
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/4/2015 5:03 PM
To: Kolkata - Appellate (E)
Cc: [protected]@trai.gov.in; [protected]@gov.in; Kolkata - Care (E); [protected]@gov.in; [protected]@nic.in;
RoWB - Care (E); [protected]@nic.in; usadmn.[protected]@nic.in
Subject: Fwd: Re: Amount Deducted where Net Balance was Available
Dear Team,
• Last recharge: Last
was on 02/06/2015 for Rs. 60/-,
on 31/05/2015 for Rs.35/-, on 25/05/2015 for Re.1/-, 21/05/2015 for Rs.110/-
• Current balance: Rs.
45/- (Approx.)
• Name of customer: Papia
• Email ID : [protected]@gmail.com
• Usage details from (..) To (..) : For this I can provide only date i.e. recharged on 29th May 2015, and on 30th May
2015 Rs 31.20 had been deducted
For any queries can contact with this Aircel number [protected].
Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your
reply. We have to know this information.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
[protected] Forwarded message[protected]
From: Kolkata - Appellate (E) <
appellate.[protected]@aircel.co.in>
Date: 4 June 2015 at 12:35
Subject: RE: Re: Amount Deducted where Net Balance was Available
To: [protected]@gmail.com
Dear Mr. Deasi,
Greetings of the day
This has reference to your e-mail dated[protected] related to balance deduction from your Aircel number [protected].
We have informed in our previous communication that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015
at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack.
We regret to inform you that, we are unable to process waiver/reversal for the deducted amount as the charges levied to your account
are found to be correct.
Aside to this, we would request you to provide us the below mentioned details for internet usage details.
•
Last recharge:
•
Current balance:
•
Name of customer:
•
Email ID :
•
Usage details from (..) To (..) :
It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look
forward to your valued patronage.
For any further assistance, please feel free to contact our Customer Care representatives at:
121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile
Or
Visit your nearest Aircel Store (To get address SMS “STORE”<>Pin Code to 121 toll free)
Or
Visit our official website
www.aircel.com
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
SMS BAL to 121 for Balance (Prepaid)
SMS BILL to 121 for latest billed amount (Postpaid)
SMS UNB to 121 for unbilled usage amount (Postpaid)
SMS BINFO to 121 for Bill summary (Postpaid)
SMS MY VAS to 121 for Active Vas
High Speed Data Balance check - *122*011# (Prepaid)
Limited Data Balance check for Prepaid -*400#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product info
Call [protected] from Non Aircel number
or e-Mail us at:
appellate.[protected]@aircel.co.in
Assuring you the best of our services at all times.
Regards,
Aircel Appellate Authority
Dishnet Wireless Ltd.
Kolkata
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/3/2015 11:45 AM
To: Kolkata - Appellate (E)
Cc:
[protected]@trai.gov.in;
[protected]@gov.in; Kolkata - Care (E);
[protected]@gov.in; [protected]@nic.in; RoWB - Care (E);
[protected]@nic.in;
usadmn.[protected]@nic.in
Subject: Re: Amount Deducted where Net Balance was Available
Dear Team,
I have more than 3mb data before deducting the balance.
Within 1 minute by which rate, you have deducted Rs. 31.20 my mail account balance please let me know. We are the Customers, will be very thankful to you.
This is a forgery. Because If it will be Rs. 5/- to Rs. 10/- then I can accepted, but within 1 minute when my browser page was not opened I have already closed the browser.
Also please let me know your rate of charge post use of 25mb data. Because
within 1 minute how could you charge Rs. 31.20 !!! Is it not a forgery ?
Note : Now we have MNP service. If you will deduct this type of fake charges I should discontinue your service and should select another service provider along with the same number very soon. Because we
should discontinue this type of forgery company.
Thanks for valuable reply.
Warm Regards,
Mithun Deasi
Go Green ! Switch to e-statement
On 2 June 2015 at 15:21, Kolkata - Appellate (E)
<appellate.[protected]@aircel.co.in> wrote:
Dear Mr. Deasi,
Greetings of the day
This has reference to your e-mail dated[protected] related to balance deduction from your Aircel number [protected].
Based on system validation we have found that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015
at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack.
...
[Message clipped]
Dear Mithundeasi,
Post system check it has been found that your balance Rs. 31.20 /- got deducted on 30/5/2015 due to data usage of 3.2103 MB of Data after consumption of the free data. Hence, not eligible for refund.
Regards,
Aircel Customer Care
Post system check it has been found that your balance Rs. 31.20 /- got deducted on 30/5/2015 due to data usage of 3.2103 MB of Data after consumption of the free data. Hence, not eligible for refund.
Regards,
Aircel Customer Care
Bad mumbai Aircel Customer care...They cheated and goofed up the things.
It is very easy to defend self by putting blame on others. This is not ethical way to grow the business. As you people are very lucky due to loose norms in our country.
Come to the point I want to ask you some questions..
1. What is the criteria for checking the documents for validity ?
2.How did you approve any forge or improper documents as under name of my wife as those documents were not signed even not a single form?
3. How did you pass those while I had signed all the documents with Aadhar under my name of card during submission?
4. So as per TRAI rule its a violation for code of ethics as the number got approved by using forged documents? Its surprise for me...
5. It is mandatory to approve the connection within 14 days or before the expiry of the PORT number. In case of Poonam, her PORT numbers were expired 9th of July (she submitted in 24th June) then I resubmitted with new PORT numbers under my control. So then as per rule I am the owner for all the numbers. Then who gave you that authority to approve those numbers under the name of my wife without my knowledge?
6. Is this a way to deal with the customer?
7. Why it took 28 days to start the new numbers as it should start well within 14 days?
8. What you did for my earlier complains?
9. Lastly I want to give you the SIM numbers I have received till date; can it be possible to match your given numbers from that?
SIM Numbers received from SHREE GANESH ENT:-
1.[protected]
2.[protected]
3.[protected]
SIM Numbers received from Panvel Branch
1.[protected]
2.[protected]
3.[protected]
SO TALLY YOUR GIVEN NUMBERS NOW? Is this a way to treat the customer ? You should put an inquiry in this matter if you are true professional. I have all the records with me.
Don't put blame on me. I was not interested in that Shree Ganesh because of such non sense behavior so I had opt for Panvel as he never gave me the mentioned SIM for all yes for that Blocked number what you said also.
Now the ball is in your court as you have already lost my valuable time by putting mental stress.
Sachin
[protected]
It is very easy to defend self by putting blame on others. This is not ethical way to grow the business. As you people are very lucky due to loose norms in our country.
Come to the point I want to ask you some questions..
1. What is the criteria for checking the documents for validity ?
2.How did you approve any forge or improper documents as under name of my wife as those documents were not signed even not a single form?
3. How did you pass those while I had signed all the documents with Aadhar under my name of card during submission?
4. So as per TRAI rule its a violation for code of ethics as the number got approved by using forged documents? Its surprise for me...
5. It is mandatory to approve the connection within 14 days or before the expiry of the PORT number. In case of Poonam, her PORT numbers were expired 9th of July (she submitted in 24th June) then I resubmitted with new PORT numbers under my control. So then as per rule I am the owner for all the numbers. Then who gave you that authority to approve those numbers under the name of my wife without my knowledge?
6. Is this a way to deal with the customer?
7. Why it took 28 days to start the new numbers as it should start well within 14 days?
8. What you did for my earlier complains?
9. Lastly I want to give you the SIM numbers I have received till date; can it be possible to match your given numbers from that?
SIM Numbers received from SHREE GANESH ENT:-
1.[protected]
2.[protected]
3.[protected]
SIM Numbers received from Panvel Branch
1.[protected]
2.[protected]
3.[protected]
SO TALLY YOUR GIVEN NUMBERS NOW? Is this a way to treat the customer ? You should put an inquiry in this matter if you are true professional. I have all the records with me.
Don't put blame on me. I was not interested in that Shree Ganesh because of such non sense behavior so I had opt for Panvel as he never gave me the mentioned SIM for all yes for that Blocked number what you said also.
Now the ball is in your court as you have already lost my valuable time by putting mental stress.
Sachin
[protected]
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
My name is Mr.Kiruba
In my aircel mobile number [protected], am call 198 and ask about my balance debit in my main account but CCE aircel not response me and treat me rudely and drop my call without my knowledge 2 times am call customer care both associates are do same think, And also block my IVR they names are Mr.PANDIAN CCE aircel and Mr.KARTHIKEYAN,
KINDLY TAKE A FURTHER ACTION ON THEM AND RESOLVE MY FINANCIAL IMPACT,
Thanks and Regard,
Kiruba
Email me: [protected]@gmail.com
Contact:[protected]