[Resolved]  Airtel — Airtel- Mobile internet Billing Issue

Address: Chennai, Tamil Nadu

I'm Senthil from Chennai, using Airtel postpaid Company CUG ([protected]) for the past 6yrs. 3 months back i activated Internet pack of 1GB, till last month i get bill below Rs1000/-. last month i got bill for Rs5118.90/- was shocked on seeing it.

I called Airtel customer care (121), executive informed that i have used excess 400MB and its cost nearly Rs 3911.12/-. I have send a mail to [protected]@in.airtel.com on 17th Oct 2012, i got call from Airtel on 23rd oct 2012, i explained everything and asked to reconsider about the bill.

Then there is no response from them, i have send another mail on 26th oct 2010 to know about the status, and got return mail from Rekha & Sirisha Palaji as "GPRS charges are charged as per the usage".

In Airtel there is no facility for me to check the data used, only in the bill it reflects the total usage. My concern is after crossing the limit of 1GB i didnt get any information allowed to used the internet and finally in bill showing Rs5118.90 to pay.

The ultimate thing is, I'm paying Rs98 for 1GB and Rs3911 for 400MB, i dont know how to digest it.

I'm one of the customer of Airtel for the past 6 yrs, using 5 post paid Mobile connections and 2 Data card, now this incident made me to think about other network for the further uses.

I'm totally frustrated on this, and not getting any solution so came here to highlight this matter. As a once the leading mobile service player Airtel should have a clear transparent system.

When the limit exceeds it should inform to the customers and should have some slab limit for using and also freezed cost for it.