[Resolved] Airtel — resubmission of documents

drshilpabhadoria

from Bengaluru, Karnataka

Nov 17, 2010

Address: Bangalore, Karnataka

HI i am a practsing physician and a single mother of seven year old kid .i have been using airtel prepaid number for last five years.on 13th of nov 2010 i got the message from airtel to re submit my documents according to the government directive .i was sent the second message on 15th and then last one on 17th saying that my connection would be disconnected if i dont submit within the end of the day
this was at 5 30pm on 17th nov .when i tried contacting airtel customer care after one hour i came to know that i have to submit it at some centre identified by airtel which is in indiranagar BDA complex
i stay in marathahalli with a small child airtel expects its customers to run to indiranagar in the evening and submit the documents so the connection might stay alive on asking the customer care cell they argued that its a govt directive and they cant do anything about it .i agree that i do have to submit the documents but the time frame is just three days is it?i still attempted to submit it at my nearest airtel recharge centre but he says he cannot accept it .airtel can have more subcentres to avoid customers troubles and also at least one week is what i can expect from airtel to resubmit the documents i.e photo and photo id address proof .it takes atleast a day to take a photo and submit the documents ,how can some people who are into essential services just leave everything and run for the resubmission of documents .it is also very very trouble some and difficult and sometimes impossible to get airtel customer care .

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sachinsingh

from Bangaon, West Bengal

Sep 18, 2010

AirTel — about document

i have given documents for my airtel sim card on 16th of september at12:30 pm saatgachi airtel customer care.
And after giving all this document i am receiving recorded call of not submitting document and i get disturb of all this kind of action

himanshuagg

from Kharagpur, West Bengal

Sep 25, 2010

Sir
My mobile number is [protected]. I have been using this number for past
four years in IIT kharagpur. Now suddenly i got the message to submit all the
documents and form or otherwise the service would be stopped. But I had
submitted all the relevant documents at the time of taking a connection and i
have been using it without any problems till now. So i would request you to take care of this
problem and don't stop the service.

ashishkumar24.2009

from Chandigarh, Chandigarh

Oct 13, 2010

AirTel — document

To
The sir/ mam
I am Ashish kumarS% Seva ram from punjab lovely professional university. i have purchase 2 seem at one id of last year. Id name is Abul Klam khan.in this year i have recived one massege form airtel regardng document. I have deposit 6 times my document ( Id proof, photo, and filup the one form).my mobile number is [protected] and last SAS number is[protected]. please checqe my decument give me reply but no massege and no call at my number from customer care.

idalvi

from Mumbai, Maharashtra

Oct 15, 2010

Sir
My mobile number is [protected]. I have been using this number for more than past five years in Mumbra - Thane. Now suddenly i got the message to submit all the documents and form or otherwise the service would be stopped. But I had submitted all the relevant documents at the time of taking a connection and i have been using it without any problems till now. So i would request you to take care of this problem and don't stop the service. For your request I may tell you that this same no was converted to Post Paid and again to Prepaid, I also have tied Airtel DTH Connection connected to this no.

anuranjan87

from Kharagpur, West Bengal

Oct 19, 2010

respected sir,
my mobile no. is [protected], and I had purchased this SIM 4 years ago and submitted the required document that time only but now I'm getting calls and messages regarding the resubmission of documents after 4 years. Now as it's pretty inconvenient to do this again so I humbly request you to look into this

Rabindra Nath Das

from Kolkata, West Bengal

Oct 19, 2010

AK -Airtel messaged in my phone No:- [protected] that your service will stop ,i[censored] did not resubmit your address proof etc.In this respect I have been contact 121 , the executive told me the fact and I agreed to deposite the requisite but no Airtel Service centre of our locality ,the centre far away from my residence. I am a central Govt. employee, I have no time except sunday or holiday to deposite the at Barrackpore. If have you urgency then why not collect the documents from my residence without stopping the service,because I am using your service since long .
I do hope that may you realise and taking proper action please.
Thanking you.
Rabindra Nath Das
37 Ghatak Road, Kanchrapara
North 24 Parganas

basavaraj.t

from Bengaluru, Karnataka

Nov 25, 2010

AirTel — Airtel - Document resubmission

Hi

I bought AIRTEL sim 4 years back. Number is [protected]
I have been using around 4 years. Submitted all the necessary documents that time.
Now I have been getting SMS to re-submit the documents once again because of some mismatch or something.
When I called customer care they are not repsonding properly. I got frusted because of these AX-airtel (document submission) message.

Why you people are asking documents,after 4 years. Did not you check that time when I bought sim. You should have told that documents are not valid. so that i could have sumbit other valid one....

Please consider this as my official complaint and help me to regain back

pratik0918

Nov 29, 2010

I am facing the same problem. I received the same sms about 4 days back and yesterday all the outgoing calls from my mobile were blocked.

I have been using the prepaid service since last 3 years.

opjais

from Bengaluru, Karnataka

Dec 1, 2010

I have been receiving the same kind of message. Can I submit the documents through e-mail. Please provide me the e-mail ID. Thanks

anandayn

from Bengaluru, Karnataka

Dec 8, 2010

Hi,
Can someone let me know what all documents are required for resubmission of documents to airtel. Also, in case any form needs to be filled in, is the form available for download?
Thanks
Anand

Shivaramkool

from Delhi, Delhi

Dec 21, 2010

AirTel — Airtel Document Resubmission

Hi Airtel team,
I am using airtel prepaid mobile with number [protected] in Bangalore,karnataka from more than 1 year and i have submitted the documents at the time of taking connection but Now airtel is asking for document submission with new form to be filled.saying as some government rule changed.

So I submitted my document with duly signed on it with photo graphs and submited at airtel office With Application number W63014. But Still im receiving the message to resubmit the documents,While checking the status of application by SMS ' DST [protected] ' getting reply as ' We will Update you soon' and no other information.

Now they disconnect my service without any information. Airtel is asking for it because they are not maintaining customer document properly.

Could you please assist me in this matter.e in this matter

Thanks,
Shivaram.

Shivaramkool

from Delhi, Delhi

Dec 24, 2010

Hi Airtel Customer Service Team,

Thanks for your Quick response. Today I received a call from Airtel regarding the issue.

Hope it will get resolve soon.

Once again thanks,

Shivaram.

seshucmk

from Hyderabad, Telangana

Dec 31, 2010

Got same message and resubmitted the documents twice. But still getting the same SMS. This Airtel service is getting too worse than earlier. What were the Airtel people doing when documents were submitted initially? OK lets say this is fine... What the hell are they doing when re-submitted twice... Again they de-activated my outgoing calls once in the past even after re-submitted the documents.. If they do this continuously, Airtel will collapse definitley... For example, we are using 3 Airtel SIMs in our home. I'm going to change all the SIMs.

satyam.nitt

from Chennai, Tamil Nadu

Jun 18, 2012

Hi

I got a new airtel sim a week back. My number is [protected]
I submiited all the required documents with the photograph. It was verified at the retailer itself.

Now I got a message from airtel stating that I have to resubmit the document. This is not possible on weekdays due to my office timings
So what am i supposed to do ? Do reply soon and help me out with this

Really bad service from Airtel