[Resolved]  Airtel — Billing Error

Address: Chennai, Tamil Nadu

Incident 1:

Over the last 1 year, I have faced innumerable number of problems with Airtel broadband connection. My broadband plan had an offer o[censored]nlimited download during 9 PM to 8 AM for an additional payment of Rs 49. I had been using this for more than 3 years. But suddenly last year, I was charged for night usage and was getting bills for Rs 4000 upwards. I contacted Airtel helpline and got the bill rectified after a long struggle only to find that same error was repeated the very next month. This went for 4 months and every month I had to wrestle with the helpline to get the amount waived off.

Incident 2:

I wanted a change of boradband connection name from my father's name to my name. I submitted the relevant document to Airtel care centre in Habibullah Road, T Nagar and waited patiently for 2 months for name change to happen. Only then I found out that they had lost the document and had not sent it to HO for processing. Then I went to the care centre in Saidapet (my friend told me they were more efficient) and completed all the formalities again. I was told that name change could not happen in between a billing cycle and would reflect only in the next bill. To my surprise, I received a bill in my name and also a lower than usual amount for payment. The name change had happened in between the billing cycle!! But I never received any bill for the period the connection was in my father's name. A week later I get a letter from Airtel asking to make arrears payment or face legal action. The letter also mentioned of innumerable reminders which were sent when even the bill was not sent in the first place.

Airtel, please get your act together. Your customer service is pathetic to say the least.