I am currently having Airtel broadband modem connection (customer no. [protected]). I made a bill payment of Rs. 2000/- by cash towards the broadband connection on 15th September, 2012 in Chandigarh (Receipt No.42684). The Airtel Bill I received for October (generated 10th Oct,2012)( bill #[protected], surprisingly added my September due amount by totally ignoring my payment of rs 2000/- .
On top of it, Airtel disconnected my broadband connection due to their failure of realizing the billing amount I paid for September.
I made a complaint over phone for not updating my payment on 16th of October (complaint #[protected], on same day I went to Airtel relationship center and had shown the original receipt of my payment. Following day i.e. on 17th October, I mailed Airtel the detail of my complaint along with the scanned copy of the receipt. Till date (28th October) no resolution has been given. I tried to call the customer care executives, most of the time they abruptly disconnect the calls midway failing to provide any proper explanation and whenever I email them in their 121 airtel mail id, I receive the same answer that Airtel will resolve this issue shortly and get in touch with me. I have to travel very frequently for my work and I have lots of pressure, it's not possible for me to follow up with them on everyday basis. It has been 12 days since original complaint I made, but I am still in dark if the amount has been updated in the system against my account Was this information helpful? | 
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