[Resolved]  Airtel Broadband — Bill Payment Issue

Address: Bangalore, Karnataka

Hi Team,

I put my connection on safe custody and paid 500 Rs for the same, still I am keep receiving the mail.

Whenever I called to customer care, every time I get response that they can't transfer the phone to cancellation department, and when I request them to arrange the call back from cancellation department, it's not done

I spoke with two person from Customer Care Department today

1) Anjali Sharma (spoke around 10:30AM on 22nd October 2012), she promised me that she will arrange a call back from cancellation department within 1 hour, but I haven't received any call

2) Pushkar Anand (he claimed to be Supervisor , spoke around 12PM on 22nd October 2012), he was not reluctant to transfer call.

I am keep receiving call from legal department and threatening me to send legal notice, even I haven't done anything wrong. I have been loyal customer to Airtel since last 2 and half years, still why you guys are troubling me

Request higher management to look into this issue urgently.

Broadband No: [protected]

Regards,

Sandip
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Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

Comments

Namaste Sandip,

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Hi Deepak,

Issue still not solved, waiting for resolution

Regards,
Customer

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