[Resolved]  Airtel Broadband — Airtel is not disconnecting the connection.

AirTel — broadband connection not disconnected

I had a landline no.[protected] and had requested to disconnect it in Sept 2008. But after repeated requests and complaints, airtel did not bother to do the same. It's Marh 2009 and the connection has still not been disconnected and the bill is been generated every month. Now they want me to pay the bill which I had already cleared in Oct, 2008.

I am surprised that Airtel is troubling most of its customers like this. It was no.1 but now it stands no where. It is no.1 in mismanagement of services.

Airtel broadband. — raising bill after full and final settlement

I had Airtel broad band with the lad line No.[protected] for last 6 months, i had never been a defaulter while paying.for some personals reasons of mine i opted to get it disconnected.for the same i had paid 2682/- toward full and final settlement via cheque No 823087 Dt 12/03/2009. the representatives also handed over the certificate of full and final settlement.But still a bill of 680/- had been raised this month.My account No of Airtel is :13966725. and bill no. is[protected] dt 18/03/2008.

Airtel Broadband — not disconnecting the broadband connection

dear sir
i m nidhi from karnal(haryana) im using airtel broadband connection since 3 months. as par the commitment they said connection will not be disconnected before 3 months now that period is complete i want to disconnect the same bt they are now refused to do so they now said that it cant be disconnected before 6 months . i dont want this connection now .

Airtel Broadband — Not disconnecting

Dear Sir,
Its been 1 week since i complaint about airtel broadband that they are not disconnecting the connection at my home. Then i got call from their side that now we are disconnecting and it will be disconnect after 2 or 3 days. But now i am recieving calls from their end that a request of continuing has been forwarded by me which is false and now they are making nuissance and are not disconnecting the connection. Please look into the matter and urgently disconnect my connection. The airtel broad band number which is to be disconnected is [protected] and my mobile no. is [protected].

Thanks & Regards,
Ankuj Khanna

Respected sir,
I am IRFAN from chennai washermenpet i submit the disconnecting letter and last month bill payment to the collection executer .I ask him to disconnect this broadband but till now it is not disconnected so i kindly request u to disconnet.
thanking you

Airtel Broadband — Not disconnected since Mar'09 and Bills keep on coming

Dear Sir

This is to bring to your kind notice, how Airtel has been harassing us with their pathetic service.

I am Vaibhav Gupta and this connection is in the name of Vibhuti Gupta. The no. is[protected], its an internet broadband connection with the Account no.[protected].

We requested to disconnect this no. in the month of Feb'09 but it was disconnected in Mar'09, hence we had to pay 1 month extra charges. But the things didn't closed down here. Even till date we are getting calls on daily basis to pay the bills as they say that your connection is still active. I am not able to understand why these people are not disconnecting our connection even after multiple requests from us to disconnect it in Mar'09.

Moreover as i have shifted to Punjab, Airtel's customer care people daily call at my home in delhi and irritate my parents to get the connection restarted and make the payment which has mounted to 1800 for last 3 months i.e Apr'09-June'09, which we have not been using and it was supposed to be disconnected in the month of mar'09 itself.

Kindly handle the matter on urgent basis and get it resolved.

Thanks and Regards
Vaibhav Gupta
[protected]
gupta.vaibhav.[protected]@gmail.com

I experienced with Airtel Broadband system, for two years and I feel that it is so expensive, now. I decided to disconnect the line at my office; the Number[protected]. All the instrument are dismantled and kept in my office at No.25, Ram Nagar Main Road, Tirupur-641602. Clear your materials and do the proper things to clear my account, thanks for provided service to me.

Deci sir,
I am and my friends complainig about network problem in AIRTEL from last one and half years, but there is no
response from them. what can i do. will they take any step to improve this or not.

I do agree with the complainant coz i am passing from such a situation. I am Airtel Broadband user of A/c. No. [protected]. I am trying to disconnect my connection from last three months. The airtel personnels do register the complaint and issue the number of request for disconnecting the connection and give a deadline to disconnect the connection. But when the deadline of disconnecting the connection passes and they made an excuse that your request no. does not exists and you may re-register your request for disconnecting the connection and your connection will be disconnect on this date. 3 months have been passed and my connection is not being closed by Airtel Personnel. My last request number is 25675902 for disconnecting the connection. I request the Airtel Officers to disconnect my services as i am unable to pay these bill any more coz i do not require the connection any more.

thanks

Dear,

It is not understood why broadband connec tion has not been disconnected. I am having all the mail written to you and all will be produced in the court as I am no longer using internet since 01 feb 2010.

First disconnetion request was forwarded to you on[protected] and you replied that broadband will be disconnected within 07 days. It clearly indicate that connection should have been disconntinued from 07 Feb onwards. The person who ever (your rep) has not done his job will be paying my bill from his salary.

It is really shocking to know that customer executive keep on calling telephonically about same and telling lie that your team has given me a assurance for nor disconnection. Today again reference number was for my no. [protected] was 30311000 as on date[protected]

I am not able to understand what is wrong with you people. Your Boss keeps teeling thay aittel is user friendly ? Please go through my all mail and your reply so that you will come to know how you people are harassing to your customer.

This time you will confim from your record avilable with you that connection is no longer in use from 01 Feb onwards. Now it is upto you whether you disconnect and take payment from the person who has not done his duty properly.

Yashin Khan
[protected]



--- On Fri, 5/3/10, YASHIN KHAN <[protected]@yahoo.co.in> wrote:


From: YASHIN KHAN <[protected]@yahoo.co.in>
Subject: Re: Re: SURRENDERING OF BROADBAND CONNECTIOIN:[protected]
To: "Care NCR" <Care.[protected]@airtel.in>
Date: Friday, 5 March, 2010, 3:12 PM


DEAR,

A message is forwarded by you that a bill of Rs 354/- from the period of 23 Jan 2010 to 22 Feb 2010. Why bill has been raised after 07 Feb 2010 where as it should have been disconnected w.e.f. 07 Feb 2010. Further commitment of discount a rate of 5% and an additional discount of 5% not yet clarified besides an undertaking in writing by your rep at the time of filling application for connection.

I have already paid a bill of Rs 234/- vide cheque No 318604. Hence please calculate bill from 27 Dec to 07 Feb 2010 after considering 10% discount and sent revised bill accordingly.

I have all the documents with undertaking in writing for approaching consumer court in case bill is not reviewed by you.


Yashin Khan

Presently


--- On Mon, 8/2/10, YASHIN KHAN <[protected]@yahoo.co.in> wrote:


From: YASHIN KHAN <[protected]@yahoo.co.in>
Subject: Re: Re: SURRENDERING OF BROADBAND CONNECTIOIN:[protected]
To: "Care NCR" <Care.[protected]@airtel.in>
Date: Monday, 8 February, 2010, 10:51 AM



Dear,

I have sent a meesage on[protected] for cancellation of my broad band connection. The connection is supposed to cancelled or disconnected within 7 days according to your hidden policy. Why it has not yet been disconnected ! What is the reason. You shall be solely responsible for not disconnecting the same w.e.f.[protected],

Every day your rep keeps calling for the explanation for surrending the same . Do not call in future and apply your energy in the task being asked for. Confirm at the earliest that it has been disconnected w.e.f.[protected] only.

Yashin Khan
[protected]






--- On Sun, 7/2/10, Care NCR <Care.[protected]@airtel.in> wrote:





From: Care NCR <Care.[protected]@airtel.in>
Subject: Re: Re: SURRENDERING OF BROADBAND CONNECTIOIN:[protected]
To: "YASHIN KHAN" <[protected]@yahoo.co.in>
Date: Sunday, 7 February, 2010, 1:10 PM


Dear Mr. Khan,

Thank you for writing to Airtel Telemedia Services.

We would like to inform that your request regarding cancellation for Airtel
fixed-line [protected] is already registered with reference number ¡§949834¡¨
and same is under process.

Our team is working on this and our executive will revert to you soon.

We seek your cooperation in this regard.

Further, we would like to inform you that your full and final settlement
will be done after confirmation of cancellation.

In case you require any further assistance, please

„h Call us at 121 from Airtel fixed-line or Dial[protected] from other
numbers
„h E-mail us at care.[protected]@airtel.in
„h Fax us at[protected]

Note: Please mention your Airtel fixed-line number along with STD Code,
e.g. 0114XXXXXX in the subject of the email whenever you write to us for a
quicker response. Do not include any space or special character between the
digits.

Warm Regards,
Tausif Khan
Customer Care

(Embedded image moved to file: pic08372.jpg)


>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from YASHIN KHAN <[protected]@yahoo.co.in>
>>>>>>>>>>>>>>>>>>>>...⇄


Dear Sayeeda,

I have received first bill of Rs 334. It is not understood why discount of
5% and an additional 5% on my postpaid airtel connection not reflected
besides undertaking in writing at the time of filling application for
connection and subsequent telephonic communication with your office. This
is really a case of cheating and forgery done by your executive who
initiaaly gave commitment in writing available with me.

Please disconnect as earliest as possible otherwise matter?would be taken u
with the consumer court and send amended bill accordingly.

I shall be waiting your reply with amended bill having discount as
mentioned in the papaer provided by your rep.

Yashin Khan

--- On Thu, 4/2/10, Care NCR <Care.[protected]@airtel.in> wrote:

From: Care NCR <Care.[protected]@airtel.in>
Subject: Re: SURRENDERING OF BROADBAND CONNECTIOIN:[protected]
To: "YASHIN KHAN" <[protected]@yahoo.co.in>
Date: Thursday, 4 February, 2010, 3:57 PM



Dear? Mr? Khan,

Thank you for writing to Airtel Telemedia Services.

We? are truly disappointed to learn that you have decided to surrender your
Airtel connection [protected].

Your? request? has? been? registered? with us, and one of our customer care
representatives? shall? be? getting in touch with you shortly. Your request
number is 949834.

However, ? we? sincerely request you to reconsider your decision and give us
an opportunity to continue serving you.

The? complete? cancellation process takes 7 working days(excluding Saturday
and Sunday). We seek your kind cooperation in this regard.

In case you require any further assistance, please

¡P? ???Call us at 121 from Airtel Fixedline or Dial[protected] from other
numbers
¡P? ???E-mail us at care.[protected]@airtel.in
¡P? ???Fax us at[protected]

Note: Please mention your Airtel Fixed-line number along with STD Code,
e.g. 01141XXXXXX in the subject of the email whenever you write to us for a
quicker response. Do not include any space or special character between the
digits.

Warm Regards,
Sayeeda Khan
Customer Care
(Embedded image moved to file: pic02856.jpg)
>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from YASHIN KHAN <[protected]@yahoo.co.in>
>>>>>>>>>>>>>>>>>>>>...⇄


Sir,

I wish to surrender above mentioned broadband connection due to some
personal problem.

I hope you will do needful immediately in the interest of your valuable
customer.

Thanks,

Yashin Khan
Address: J-7/F-4, Second Floor,
DILSHAD COLONY
DELHI- 110095
MOB: [protected]

Same situation! I had an account of Airtel broadband with the number [protected], for which i requested discontinuation of services in the month of October, 2009. I got around 15 calls from Airtel customer care to confirm for the disconnection of services. After that i got a service disconnection call and i was in peace that the connection no more exists.

It was in January 2010 that I again started getting calls from Airtel that some payment has not been cleared. I unwillingly had to pay Rs 750 after the Airtel people assured me that it would be the last payment. Again in March 2010, i get a call from a lady from Airtel for still pending amount. Again, with the assurance of it being the last payment, i paid Rs 500. I have the receipts of the same and an application signed by the Airtel representative that it is the LAST payment. Now, on 13th April, 2010, i again got the call for the payment not cleared. I mean is it the way Airtel treats its customers...i have been harassed by the company and it is enough. I never thought of it being such a bad experience with Airtel. I request the Airtel team to show concern towards this and help me get out of this problem.

Thanks

Airtel Broadband — Billing of Disconnected Airtel Broadband Connection

I have a valid request number i.e., 323571 that my broadband connection no. 13955452 have been disconnected. Despite having acquired the valid request number before 16/4/2010 but Airtel has send me another bill from period of 16/4/2010 to 16/5/2010 in which it was clearly stated that I have not used the broadband services and it includes only monthly rental. I have also fax the same on 20/04/2010. But Airtel has issued another bill of 16/4/2010 to 16/5/2010. Please do take immediate actions.

Airtel is using unethical means to launder money from the customers. They have done the same with me. I raised a request for termination of my connection on 24th July 2010 and it was said the rental will be freezed till 26th July and connection will be terminated within 1 week and I'll receive the pro-rated bill. But the request was not processed at all. When on 12th Aug 2010 i received the bill for the full month of July I talked to customer care and they raised another request for termination and it was processed by 15th August. Now I am receiving messages to pay the full amount for July and the bill for August too. While I am calling Airtel customer care every now and then on this concern they raise new requests and say the concern will be resolved but nobody calls me they just keep setting the requests as resolved.

After getting pissed off I had a word with senior supervisor at customer care. He heard the recorded version and found that Ms. Amrita the customer care executive didn't update the request at all against my account on 24th of July and provided the wrong request number. After that he also told the backend support team who gave call for confirmation of termination of connection updated the comment that I want to retain the connection which was a fake comment. Since I moved out of the city why would i continue with the connection. Infact i was not using it since July 2nd 2010 itself.

He has assured me that my request would be processed within next 48 hours on 27th August 2010. Now see what happens. I am seriously pissed on Airtels exit policies they are following for suffering the customer even if he is ready to pay the amount which was his actual consumption. Unethically charging extra to customer by using such tricks will lead them to Consumer Courts as well as questions under RTI.

My Connection Account Number is : 15664123
My Airtel Landline number was : [protected]

Connection is in the name of ANKUR GANGWAR

If somebody could help with this matter or wanna take it further I am ready to provide all other minute details for Airtel's misbehavioral conduct.

AirTel — not disconnect the fixed line as request was already registered and confirmed

on 18-20 sept 2010 we requested for closing of my fixed/broadband connection and the request was confirmed.We have already paid the last bill by m-check for Rs 927/- on 14 Oct 2010 vide receipt no-OC28302679.It is shocking that bills are being sent despite the request for closure of account number.
PLEASE TERMINATE THE CONNECTIONS FORTH WITH AS WE HAVE GOT TRANSFERRED OUTSIDE
INDIA AND WILL NOT BE ABLE TO EITHER USE THE CONNECTION OR PAY FOR IT.

I'm Currently undergoing the Airtel Disconnection torture for the past 5 months.
Numerous calls I made to the customer care are useless, I called their nodal office number, still the harassment continues, paid multiple bills even after the disconnection (which I know I'm NOT supposed to, its THEIR billing problem, each time the customer service answers a different outstanding amount) to get rid of them once and for all, still a new bill outstanding amount crops up out of the blue !

Airtel — Disconnect request not being taken

Hi,

I have been requesting Airtel to disconnect my broadband connection since 6th Jan'2011. This is due to their poor quality but everytime they come up with some excuses and promise me to fix he problem. However, till now (24th Feb 2011) they are not able to fix the problem. They says that they will send a technicial to fix the problem but none has come to my house to see the problem so far.

It is really annoying that neither they are disconnecting the connection and charging me every month and nore they are fixing the problem.

My airtel connection is[protected]

Airtel Broadband — Request for Disconnection Not Being Addressed

Dear Sir/Madam,

I was availing an Airtel Broadband connection with number [protected] at Ludhiana.

Subsequently as i was transferred to Hyderabad I had to request for disconnection of the number which had done on 19th March 2011.

However even after repetitive reminders my connection is yet to be disconnected.

Further today i have received a call from the customer care that my connection has been successfully retained with my request. I may mention that i have never made any such request and the company is making FRAUD CLAIM that i have made this request.

I fail to understand the fraud claim of the company and the pathetic response given to the consumers.

You are requested to kindly take up the case so that i am not harassed by making me pay for additional period that i have not used.

Soumya [protected]

Still awaiting concrete steps

Soumya
[protected]

I fail to understana the reason why resolving the issue is taking so much time.
First the connection was restored without my consent and now the disconnection is taking time.

Matter taken up with nodal office still has to yield any result.

I just wanted that the rental should not be charged from the first request date for disconnection.

I will be joining at hyderabad soon and i will keep it in mind that i never ever take any airtel service ever (dth, mobile or fixed line).

Still i believe the matter can be resolved in short period if looked upon with the intent of resolving.

soumya

[protected]

[protected]

Airtel Broadband — Not disconnecting

First of all there is no where to place a dis connect request for Airtel broadband.... I have gone thru their painful menu options multiple times the operators redirect from one to other saying they are not the dept to accept disconnect requests...

Finally I have decided that I stop paying my monthly bills so that they will disconnect...Here started a new story...they call me for my non payment of monthly bill and I ask them please disconnect my connection and I will pay the balance amount...they say that they are not the concerned dept to accept disconnection requests...one nice operator after so many troubles advised me to send an email to [protected]@airtel.in. Even after sending the email there was no response from Airtel and my connection is still not disconnected. I have no other option now to complain here and stop all the payments...