Airtel Broadband — Airtel Broadband is not functioning properly

Our website www.packagingconnections.com does not run on Airtel Broadband network most of the time. The reason we understand that our DNS is not getting updated on their servers. It runs well on Reliance/Tatindicom/Airtel Mobile. When we colplain then they just say check your server but when we explain that its working on other service providers then they just give one complain number and do nothing. After following up, they chnage our laptop/pc settings to open DNS so that sites will run even nothing is done on their side and other people on Airtel Broadband continue to face the same problem on this site. Ours is the business site and our company runs on this so we can not afford to have the site not running. When we tried to call them so many times, sent emails, lettrs, we got few phone calls says that they will be soling the problem and would visit the office but nothing happens. Its terrible to deal with 121 of Airtel. They do not want to listen and solve the problem.

Can anyone help me to get the right contacts at Airtel to solve this problem. Our connection is[protected]

Sandeep Goyal
sandeep.[protected]@packagingconnections.com