Airtel Complaints & Reviews

I had made an enquiry for buying the Digital TV from Airtel on March 18 2011 from the Airtel website. Within a span of 1 hr, I received a call from Mr. Ajay Kumar of Vriti Infocom, with details on how to make this purchase online. He sent me a mail with all the details. I was told over the phone that the connection would be given on 19th March if the Payment was done the same day.

I made the payment online via Bank Transfer from ICICI the same day and sent him the form reference number for processing the payment within 15 minutes.

Till date I’ve not received my digital TV connection. I’ve called the airtel customer service 10-11 times, each time with a different response catalogued below:

1) The payment has not yet been made.
2) The connection is suspended because of negative balance
3) The connection will be given in 24-48 hrs (This was said 72 hrs ago)
4) You’ll receive a call in 3 hrs from marketing. (2 days ago)
5) I’ve requested a call back from my supervisor to address this issue.7) …

Even vriti infocom is conviniently out of reach, now that the dirty work is over.

Are these the set of standard hurdles one has to go through when buying the digital TV connection online??!! I’m frankly fed up of the service offered even before using the service.

Hello,

Its my airtel mobile number past one month before it is a vodafone number i have change into airtel via mobile number portabilty, while travel to roaming im not getting any signal it shows emergency calls only not able to make and receive calls while in roaming if some one calling means it says this number is SWITCHED OFF but i dont off, now im in roaming only ( BANGALORE ) my cell is not switched off, now also im facing this problem, nobody helping with this in airtel complaint given 2 times but no response in AIRTEL customer support, i dnt what to do. . im totally upset. . no calls from my parents and my job related. . i think i made mistake that changed to airtel. .

I have taken aritel dish TV 2 months back , since 1 wk its not coming, i had registered compliant on 19th this month, the fellow who came to see the problem is tell me to change over to other dish and they are telling they will not refund the money, so its the problem with cable has no qualified person not looking the problem, what i have to do to get back my money, please reply. my customer ID is [protected]

AIRTEL is SMS that, they will give free call for Rs. 300 in a month, but, in the bill they are charging for it.

Best regards,
Koushik Das
Deputy Manager - APC Engineering
Clyde Bergemann India Pvt. Ltd
[protected][protected][protected]
>> CLEAN ENERGY SOLUTIONS <<
[protected][protected][protected]
Phone +[protected]
Fax +[protected]
Mobile +[protected]
E-Mail Koushik.[protected]@clydebergemann.in
Internet www.clydebergemann.in
Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar, Uttar Pradesh - 201305 | India
----- Forwarded by Koushik Das/CBI/Clyde Bergemann on 03/23/2011 11:12 AM -----
Koushik Das/CBI/Clyde Bergemann
03/23/2011 09:39 AM
To
[protected]@airtel.in, [protected]@airtel.in
cc

Subject
Fw: YOUR AIRTEL BILL, FOR AIRTEL NUMBER [protected]_DSL [|BAL|Qrc3364347|]




Dear Ms. Gayathri,

Waiting for your reply...................

Best regards,
Koushik Das
Deputy Manager - APC Engineering
Clyde Bergemann India Pvt. Ltd
[protected][protected][protected]
>> CLEAN ENERGY SOLUTIONS <<
[protected][protected][protected]
Phone +[protected]
Fax +[protected]
Mobile +[protected]
E-Mail Koushik.[protected]@clydebergemann.in
Internet www.clydebergemann.in
Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar, Uttar Pradesh - 201305 | India
----- Forwarded by Koushik Das/CBI/Clyde Bergemann on 03/23/2011 09:38 AM -----
Koushik Das/CBI/Clyde Bergemann
03/17/2011 12:39 PM
To
[protected]@airtel.in, [protected]@airtel.in
cc

Subject
Re: FWD: YOUR AIRTEL BILL, FOR AIRTEL NUMBER [protected]_DSL [|BAL|Qrc3364347|]




Dear Ms. Gayathri,

It is not acceptable to me.

You are charging more.

And, you sending a SMS that you offer Rs. 300 and then charging.

As per your SMS dated[protected],[protected] ,[protected] and so on,
" Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD calls upto Rs. 300 & enjoy all local and STD calls free after that - offer valid from[protected] to[protected]."
" Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD calls upto Rs. 300 & enjoy all local and STD calls free after that - offer valid from[protected] to[protected]."

If you will not giving discount then why you SMS ing like this?????????

Regaring this I want to discussion.

Best regards,
Koushik Das
Deputy Manager - APC Engineering
Clyde Bergemann India Pvt. Ltd
[protected][protected][protected]
>> CLEAN ENERGY SOLUTIONS <<
[protected][protected][protected]
Phone +[protected]
Fax +[protected]
Mobile +[protected]
E-Mail Koushik.[protected]@clydebergemann.in
Internet www.clydebergemann.in
Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar, Uttar Pradesh - 201305 | India


[protected]@airtel.in
03/17/2011 10:59 AM
To
Koushik.[protected]@clydebergemann.in
cc

Subject
Re: FWD: YOUR AIRTEL BILL, FOR AIRTEL NUMBER [protected]_DSL [|BAL|Qrc3364347|]





Dear Customer,

We regret the delay in responding to your email.

Ref: Email dated[protected], regarding billing discrepancy of airtel account number 15953086.

Thank you for writing to airtel and the opportunity to assist you.

We would like to inform that as per reference number 44141882 informed that there is no error in bill correctly charged as per the plan. So adjustment is not applicable hence resolved.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


warm regards,
Gayathri Y.K
customer care executive
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DF2063ACD537...⇄ 1 5 4 968E27698FA 7 9 4 8 E&refno=Qrc3364347



[protected]Original Message[protected]
From: Koushik.[protected]@clydebergemann.in
To: [protected]@airtel.in
Cc:
Sent: 11/03/2011 10:03:29 AM
Subject: Re: Fwd: Your Airtel Bill, For Airtel Number [protected]_dsl

Dear Sir/ Madam,

Please find my bill for broadband connection details as followed:

Airtel Number: [protected]_dsl
Account no: 15953086
Bill Number:[protected]
Bill Period: 08/02/2011 to 07/03/2011


As per your SMS dated[protected],[protected] ,[protected] and so on,
" Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD
calls upto Rs. 300 & enjoy all local and STD calls free after that - offer
valid from[protected] to[protected]."
" Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD
calls upto Rs. 300 & enjoy all local and STD calls free after that - offer
valid from[protected] to[protected]."

As per SMS I have made some calls of Rs. 130.05. But you are charging of Rs.
188.96.

I need clarification for the following points:

You are making customer full why?? by adding extra bill on my head.
If you are not giving redeem then why you are sending this type of SMS.


Enough justifications required for the same.

If such kind ambiguity is there after your justifications; then, I will not
able to take service from you in near future.

Further more I would like to inform you that, I have another two Postpaid
connections the Nos. are [protected] & [protected].

Best regards,
Koushik Das
Deputy Manager - APC Engineering

Clyde Bergemann India Pvt. Ltd

[protected][protected][protected]
>> CLEAN ENERGY SOLUTIONS <<
[protected][protected][protected]

Phone +[protected]
Fax +[protected]
Mobile +[protected]
E-Mail Koushik.[protected]@clydebergemann.in
Internet www.clydebergemann.in

Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar,
Uttar Pradesh - 201305 | India



Koushik Das

03/11/2011 09:35 AM

To
Koushik Das
cc

Subject
Fwd: Your Airtel Bill, For Airtel Number [protected]_dsl










[protected] Forwarded message[protected]
From:
Date: Fri, Mar 11, 2011 at 1:15 AM
Subject: Your Airtel Bill, For Airtel Number [protected]_dsl
To:


Dear Customer,

Please find attached your Airtel Bill for,

Airtel Number: [protected]_dsl
Bill Number:[protected]
Bill Period: 08/02/2011 to 07/03/2011

Please save it for your future reference. You need Acrobat Reader installed on
your computer to view this bill.

[protected][protected][protected][protected]
[protected]----

Your Airtel e-bill is protected by an unique password, which is your account
number. Alternatively, you can also open your e-bill by using the 8 character
password, which is first 3 letters of your name followed by last 5 digits of
your registered alternate mobile number.The password is case sensitive
(lowercase).

For example, if your name is Amit Kumar Sharma and your alternate mobile number
is XXXXX12345 , then your password will be 'ami12345'. If your name is
A.S.Gulati and your alternate mobile number is XXXXX54321 , then your password
will be 'asg54321'.

E Bill Password remains same for every E Bill sent month on month. Kindly
remember that the password is case sensitive and should not include any special
characters.

[protected][protected][protected][protected]
------
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hello,
I'm an airtel costomer. I requsted to port in my tata indicom no. (+[protected]) to airtel in 2nd march. and No. converted on 7th march. But on 14th march incomming and outgoing facility disconnected while I submitted all document to "VR Technobuild Shop No 3 Jagat Fram Gama Ist 201301Noida".
They said to submit document agian on 15th march. but till now they couldn't connect my no. every day I go to airtel retail shop, call and mail to nodel and applate officer but they didn't responce . I already missed 2 interview called.



So please solve my problem as soon as possible

From this [protected] airtel number coming unnecessary messages and phone calls to my sister number.She was in more depression now.so it makes torture and illness from her studies.many of times i am warning to that number but again and again it is continuing.. so give an solution for that..what i should do...?

sudhan mc
[protected]@gmail.com

Dear sir,
My mobile number is: [protected].

On Sunday (20-mar-2011) I got a SMS from BL-INDIAGAM as below.
You have been subscribed for 3 days free trial of World Cup Videos Subscription. http://122.170.122.191/he/ar/advdpack/main.jsp

I unknowingly clicked the link attached to this message and canceled it soon. Even though I have been charged Rs 99 for this.
Also I am not asking for any subscriptions. So please revert me the amount (Rs 99) and stop sending similar messages in the future.

Also today (23-mar-2011) I got an SMS stating that,
Thanks for using WCVideo pack subscription service from Airtel. You have been charged Rs 3. Get latest games at http://gclub.in/ea.
So please revert me the amount (Rs 3) and stop sending similar messages in the future.

Thank You.
With Regards
Sathishkumar.M
[protected]

mobile no [protected]
recharge done with rs 32 add on card for 50 paise any call india on 16 feb 2011
two days 16feb and 17feb the call chrges done as per the system ie 50 paise per any call india

after 17feb tilldate the call charges are applieng 1.2 paise per second ,to any call india

given complient to bharti airtel ap customurecare office twice , but there is no action on the issue

Hi,

Since today (March 22, 2011) afternoon, around 1:30pm I have been getting blank calls from an un-known number [protected]. After searching through internet I came to know that this number belongs to Pakistan.

I do not have any relative, friends, known person from this country. So I called up Airtel customer care, and have requested them to block the number. Though Airtel have logged a complaint for my request, but no action seemed to be taken care. I am still getting the blank calls at 7:30pm same day.

Please resolve this asap. I do not want to be called by fake numbers.

thanks,
Komal

Dear Sir,

I had done an online recharge to my airtel prepaid mobile no [protected] with my Axis bank account for Rs 299/- and I got only Rs. 1/- .The recharge was done on 22.03.2011 at 06:23 pm and trans id is 49777582.I got an SMS the same afternon "recharge with 299/- and get full talktime.Offer valid for 30 days". Henceforth I recharged it for Rs 299/-
Kindly refund my amount back or I shall report the matter to senior authority.

Regards,
RUFI RAI CHAWLA
[protected]@gmail.com

Dear Sir/Madam
I have a complaint regarding my sim card rejection.from last 2 days my sim card is rejected.i am using this card from last 6 years.i have given my id proof at the time of purchase and from last 5 months i am in thailand .my sim has a balance of 287 rs and validity till 2012.i use this sim in thailand for incoming sms.My card has unregistered now so i informed this to my brother in kerala and he contacted customer care, they replied that we called many times for id verification hence not receiving call they disconnected it..sir how can i receive call in thailand as incoming charge is 100 rs.they should have been informed me in sms .so please take this complaint seriously i can provide my id proof at any time any where, or i will send a scanned copy. Please re activate my connection.my mobile number is [protected] .my e mail [protected]@gmail.com.
I will be coming back to cochin in december 2011 and after that i need to use this sim card.

Sincerely

Sreekanth
(+[protected]

Dear Sir,

My name is daizy choudhary. and my airtel mobile no. is [protected].first of all without my knowledge they started Airtel WORLDCUP subscription service on my mobile and the moment I recharged my mobile again They renewed the same service without my knowledge. And both the time they charged me money for the same even though I was not willing to take these services. And this is not the first time Airtel has done something like that. They are master of this exercise. I request you to please look into the matter and do the needful.

Regards,
Daizy Choudhary

I have airtel dth connection from sep 2009.My Airtel DTH I.D is [protected] It started giving problem about one year back of no signal every fortnight.for getting service we have to really run from pillar to post , frantic calls to airtel customer care and executives are good for nothing. Airtel engineers close the calls without even speaking or visiting customer forget about solving problem.Airtel DTH was bought by me on goodwill of Airtel in broadband service and Airtel Mobile service which i enjoy from past many years. I am repenting my decision today. Again it is not working from 20th march 2011 and till today i.e 22nd march 2011 i must have done atleast 10calls to customer care . I laugh at the name cusotmer care.There is nothing called as customer for them and care is not their in their dictionary.Due to brand name of Airtel many people will keep falling in their prey and their business will keep on running. Cusotmer care is doing great job in closing customer complaint to make their numbers in uptime gurantee.AN every time they issue a new comlaint number.
LIST OF CUSTOMER COMPLAINT REFERENCE NUMBERS:4124480,4131326,4124480,4148544,4176492.fr om 12th october to 18th october 2010 after registering complaint they came and changed dish antenna and it started working fine last month on 15th feb again there was issue of no signal and it was closed after repeated request by reference number 5438889. with a rider from engineer that u have to pay 100 rupees for the service. trust me u can not move the dish antenna by ur hand and they say some one has done it delibarately or some monkey has shaked it. so funny.on 20th morniing again same problem was there when i contacted airtel digital tv customer care i was told that it is due to sun outage it will be o.k by afternoon.whole day io was wasting time on their commitment. on 21st morning i again sent a complaint with reference number 6165759 but no response today again i was given new complaint number 6197575. which will be closed by afternoon 3: 30 P.M but till 6: 15 P.M no call forget about solution.

Can any one share email i.d or number of top excutives of customer care or CEO AJAI PURI.where it can be escalated.
AITEL DIGITAL TV SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My recommendation
NEVER EVER BUY AIRTEL DIGITAL TV CONNECTION.I DO NT KNOW OTHERS ARE EQUALLY GUD OR BAD.

i subscribers of mobile no. [protected] receiving calls thrice or four times from different nos. starting from 543 & all nos. consist of 13 digits. The persons calling always make excuse, they have received miscall from mobiles, wheareas i never did so, their intension aleays remain to collect personal information about me and my family. These nos. have disturbed my personal life. i want to get stopped such calls on my mobile no. with immediate effect.

Airtel activated directly DND i.e Do Not Disturb services on my Mob. No. [protected] ; due to which i cant even recieve calls from Job Sites for my JOB references and also another promotional sms , calls , and cant even get feedback from Just Dial and all promotional services...
I am very much fed up of ailtel ; they even cant respond to the complaints i am trying to add to there customer care department... and the service they are giving to me is realy reducules and hopeless..
Plz do me favour and solve my problem so that i can get calls from job sites as well..

Atish s Channawar
Mob. [protected]

Dear Sir,
My Airtel Prepaid number is [protected], i am using this card since 3 years, in january 2011 my card has been blocked for reason given by customer care " not using card for more than 3 months". I request you to please see my record as this number is my office number and i cannot keep switched off for single day. i went to airtel relationship centre in kalyan, they told please submit document we will try it. but no answer from there. it is request to you please make my number active in prepaid or postpaid doesnt matter, as the number given to my customers and also on my website also"www.jetinfosys.com" please give me proper solution.
My Contact number is - [protected] / [protected]

Hi,
My number is [protected], On around 11th of March i ported my number from Reliance to Airtel.
From that to now hardly i am able to contact customer care people once or twice. I use to contact them using friend's phone or so. Second thing, I got a messaged stating "All local calls at 29p/min, STD calls at 40p/min 300 sms valid for 30 days." This tariff is still not working on my number. Moreover i expect this tariff to be applicable atleast for an year.
And Now, today i got a message from Airtel stating- "Kindly deposit your prepaid Enrollment form at the dealer from where you purchased your sirtel mobile to enjoy continued service".
But i have allready submitted my Enrollment at airtel office (Airtel center at madhapur), while purchasing this SIM card. Below are some of the complain numbers for reference: CU[protected], CUIVR[protected], CBNRA[protected], COGCL[protected], CCDRP[protected], CBNRA[protected],

Sir,
I activated your new service(airtel broadband tv) three days ago, but later i found it really pathetic.I was unable to watch any channel. It forced me to unsubscribe the same within two days. It is surely a disappointment for me, for such a poor service by a well established reputed organization. I request you to kindly consider my complaint/suggestion and look into the matter.

Thanks
Yogesh Arora
[protected]
[protected]@yahoo.com

i got a message that MMS is activated and 2 rs has been taken for this service.. when u try to unsubscribe there is no way to do this.. Also u cant call customer care.. what the hell these ppl want.. they are looting all the customers....

Customer ID-[protected]-001
Customer Name : Rupa Desai
Customer RTN : [protected]/[protected]

This is to remind you that despite several complains with customer care no.my problem is not solved.You may have received mail from

"laurel enterprises" vasai regarding this.It is now one month old complain & my problem is not yet resolved ,my money on additonal connection is wasted.IF YOU CANNOT RESOLVE THE PROBLEM YOU ARE KINDLY REQUESTED TO REFUND MY FULL AMOUNT& DISCONNECT YOUR CONNECTION.Before airtel i was having tatasky which was working fine,EVEN AIRTEL HD CONNECTION IS WORKING FINE ON MY PC. FURTHER DETAILS YOU CAN COLLECT FROM YOUR DIFFERENT ENGG.WHO HAVE VISITED MY PLACE DURING LAST MONTH ,SINCE THE INSTALLATION.
THIS ABOVE COMPLAINT IS WRITTEN TO AIRTEL DTH ,BUT WITH NO POSITIVE RESPONSE.MY DTH WAS INSALLED ON 7/2/2011.PREVIOUSLY I HAD TATASKY ,WHICH WAS WORKING FINE ON MY DESKTOP (HP MEDIACENTRE /HP PAVALION a1521 mediacentre pc).EVEN AIRTEL HD IS WORKING FINE ON MY PC.