Airtel Broadband Service — plan not switched even after talking to customer care twice

ashokky

Nov 6, 2012

Address: Bangalore, Karnataka

Hi,
I was using a 2 mbps plan with data limit of 15GB but I got switched to 8mbps and 50GB data plan on 22/10/2012. The reference number for the same is 23755062.
But after 15GB download my speed went back to 256kbps then only I knew that the plan was still not switched to new plan. I talked to their customer care and that guy did not give me any complaint number instead said that speed will be good in 4 hours. It did not happen even after 24 hours. I again called their customer care and report the same. Still this guy deepak said the same and was not ready to give complaint number. He instead gave interaction ID[protected]. He told that speed will be 8mbps in 4 hours. It has been 15 hours and still no update on speed.

Thanks.
Ashok

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Comments

sankuk

from Noida, Uttar Pradesh

May 13, 2011

Airtel — Broadband service /Bill Payment

I own an airtel broadband connection for more than 3 years. I shifted house recently and since then the broadband had connectivity issues. In last 3 months I raised more than 6 service requests and had to call number of times for each service request.

Over 3 months the servcie was down for more than 20 days. I got a call on behlaf of airtel to pay the bill , I requested them to compensate for the time during which I had not received the service. The caller told me that it has been adjusted and suggested me to pay the bill. I paid the bill as per the calculation told to me by the airtel representative. To my utter disbelief, when I request the bill next time, the amount was not adjused.

I felt harrased at this point of time, and called airtel to cancel my connection with immediate effect. It got me 3 calls of 15 minutes each to get to the right person for getting the cancellation. When I finally got connected to the right person, she told me that I have to pay all the bill without any adjustment first otherwise they will not process my cancellation.

My service request number is[protected]

I am feeling compelety harrased because of the problems faced as suggested above. This is after I own the connection for more than 3 years,

Sanjay Kukreja

email- [protected]@gmail.com

paurvi varshney

from Gurgaon, Haryana

Jan 24, 2012

AIRTEL BROADBAND SERVICE — twice deduction of Bill payment

Me siddhant bhatia have an internet broadband connection of your company at address- south ex-1, nearest landmark mc donalds.
My a/c no :[protected] and landline:[protected].I had tried to pay my bill dated 27 dec 2011 through my debit cards of two different accounts. And the amount of bill has been deducted from both the a/c. so,please help the needful. The copy of mini statement of the a/c is attached as well.