[Resolved]  Airtel Broadband Services — Overbilling

I am enclosing a letter I have written to airtel which is self explanatory

Account No. 11448939


Dear Sir

This has reference to the internet connection that has been given to us by Airtel. This internet connection was working on a very expensive plan which we could not afford., i.e. 2MBPS unlimited. Therefore we paid the bill which had accrued for Rs.17,400/- in June 2007 and talked to Ms. Nisha in your office and requested her to change our plan to 512 unlimited. The complaint number given to us was 1234618.

We were shocked to receive another bill and realize that the plan has not been changed. We once again talked to your helpline executive Mr. Vikas who assured us that the plan would be changed immediately and gave us a further complaint number 11417339. It is regrettable that no action was taken once again. We have had no option but to stop usage of this internet connection.

At the moment the connection is disconnected and we would like this bill to be reviewed and situation rectified at once.

Thanking you

Yours truly


ISHAAN LALIT
735 SECTOR 15
FARIDABAD