[Resolved]  Airtel — Harassment by Airtel - [protected]

Subject: Harassment by Airtel - [protected]

Dear Sir,

I dont know if this is the right place to file a complain regarding airtel. One of my friend suggested me to write a mai to you and you will take action againest airtel.

I am Jitendra Joshi and 4 yrs back I took 2 phone nos from airtel delhi:

[protected]
[protected]

Both phones was working till last aug when I decided to close them as I had shifted to Bangalore. Since I couldnt pay rooming charges while leaving in Bangalore so I thought I will cancel these account and get a new local number in bangalore.

In the month of Aug I went to Airtel outlet (Indiranagar, Bangalore) and asked them to cancel both of the phone numbers. The airtel person said if you want to cancel you have to pay full and final payment of both of the account then submit a cancellation application. I did the same, I paid my all dues whatever they said and submitted the application of cancellation.

after few day I tried to see if both number are cancelled by airtel. I cam to know that even I already given the application to them for closing but they did not close them.

I called airtel they said thatthis is the mistake from our(airtel) side and make sure both number should be cancalled.

I went to again their Indiranagar, Bangalore branch and they said we have already generated the SRS for both numbers and both are cancelled.

after some time I got a bill for [protected] from airtel. I was surprised becasue I cancelled th phone number and still the bill is coming. I mailed them and they came up with sorry ...and that said this is our mistake and we will make sure this will not happen again.

On friday (6th Jun after 8 month) I got a call from airtel that you have 2800 RS due for [protected] and if you will not pay that amount, we will take a legal action againes. The person who called me from airtel, his name was "Sumit Malhotra".I went to airtel CC and also to Indiranagar Bangalore branch and I asked what is this happening. They said this is not your mistake because we have already generated the cancellation SRS for your phone numbers. The SRS number for cancellaing [protected] was 20794006.

The airtel customer care person called to Sumit Malhotra for thid issue and they said customer is right and he already paid his all the dues and cancelled the account and SRS for cancellation had already been generated in the month of aug 2008 then how can you take a legal action againest him.

But the airtel persoan was not ready to listen even them ..even me, however he called after 1 hiur and said if you want we can settle this in 2000. Just pay 2000 and we will not take any legal action againest you. I said why should I pay if I never used that amount but he threatened me ok ...dont pay ..we will meet in court.

As a customer I am not able to understand where is my mistake. I never stopped any bill of them and 4 years I paid all of the bill regularly. I submitted my cancellation on one paper for both 2 numbers [protected] and [protected]. The airtel generated SRS for both number and they cancelled only one. Its completely their mistake
and now they are trying to harass me. I heared they went to my old place and thratened.

Could any one help me to get away from them. It means anytime airtel will thraten to anyoen and get money.

Help Me please. I hope I will get some positive answer from you.

Thanks,
Jitendra Joshi
[protected]
Bangalore, India