[Resolved]  Airtel — Cheating By The Company

Mr. Sanjay Bhutani,
I hold airtel no. [protected]. In the past few months i have been harassed by Airtel employees at every level where they fail to resolve my queries. I had a dispute with your company for around Rs.2000 which was charged to me by airtel for a service not used by me. Your 646 service was activated wrongly and on knowledge of the same i called back to deactivate it. But it was not deactivated and my number was charged with Rs.99 every month for 17 months.

I blindly paid my bills with a trust in your company as i hold the number for more than 5 years now. When i was organising my bills one day i found this charge. I immediately called your call centre to resolve the same. They said they have taken the complaint and i will get a call, but nobody called. I only started receiving calls when i didn't pay the bills then because i already had a Rs.1700 credit with the company. I explained the same to all the people who called but nobody could resolve my matter. They only took a complaint and never replied. Even the ARC couldn't help. I just kept waiting for a call. The bill was 2 months due and late fees had amounted but no resolution. Airtel even disconnected my incoming and after that i have sent so many mails to the nodal at nodal.[protected]@airtel.in but no satisfactory response. I then received a letter stating to speak to Mr. Sanjay Narang at [protected] or [protected] to resolve the matter. On calling the numbers i never could get Mr. Narang on the line. I was put thru different people who either were fired or were on a leave or vacation when i called back for them.

It so happened that one Mr. Dixit called stating that he was from Mr. Narang's office and told me to come see him at the Interface office which i did later to realize that he does not even sit there and belongs to an agency for collection connected to airtel. On repeated requests to meet somebody to resolve the matter i was put to Mr. Mehernosh Sanga, Assistant Manager, Legal Recovery who after a long wait(nearly 1 1/2 hours) very kindly at that moment resolved my matter to an extent and approved of a waiver of 750 and told me to pay Rs.1000 and re apply for my number as it was in PD. The matter i don't understand that if i have taken this matter with the relationship centre, the nodal officers how can you permanently disconnect my number without even informing me. Mr. Mehernosh also stated that the no. will be put forward to a retention department who would give me a further waiver of Rs.1000 but dint confirm anything. I went to the ARC to reapply but due to limited documentation had to wait a day.

Now is where the cheating and false promises start. I received a call the next morning and one Mr. Rohit Sharma stating he was from the Retention dept was on the line. I quickly remembered that Mr. Mehrnosh had stated the same. Mr. Sharma told me that he was at a senior post and could take a decision as my no. was not in PD but TD and he could start it if I made a payment of Rs.1450/- towards the number. He also stated that Rs. 500/- waiver would be given on my number in the next 3 bills to cancel the payment i made. I asked him time and again if the no. would start immediately and the waiver given. He approved the same and told me to even send a letter so he could keep records for the waiver. The very same day that's Friday 29th, 2009 at 1.35 i have made a payment to Md.Adil who was from an agency. When inquired he said payments are collected by them and confirmed that Mr. Rohit Sharma was on a Senior post, senior than Mr. Mehernosh. On confirmations of the same i have paid the amount in cash in anticipation that my number would be restarted. That evening nothing happened, i called the dept again and they said that the system was down and it will start in some time. Its been more than a week and this matter is still in pending.

The latest news being received today with Santosh Narang that Mr. Rohit Sharma has left the job and was not on a senior post at all and Mr. Santosh Narang who was now available on the phone is just putting his hands up and says he can't do anything in the matter. I am sure that there was no Mr. Rohit Sharma and they are just impersonating names and designations. This is a pure case of cheating, false promises, impersonation. As a respected citizen of this country i make a final claim to you after which i don't get a reply i will take the matter on legally. A huge company like Airtel with so many awards and recognition stoops down to such levels is no right. This might not been known by the higher authorities.

I need the same number which is available to me as per my discussions. I am going and reapplying for the same. I only want a waiver of rs.500/- on my future 3 bills as promised to me.

I request AN IMMEDIATE RESPONSE for the same.


Regards,
Reema Darira.
For Kusum Darira.
#[protected].


P.S. Agency Name
Mr. Santosh Narang.
Maker's Enterprise
3/16, Above Shan restaurant,
Shaukat Ali Road,
Near Super Cinema.
Grant Road.