Airtel — Number Disconnected Permanently....Labelled the Customer As FRAUD

I am an employee of Infosys Technologies Ltd. and I had been using a corporate Airtel
Connection for past one year that I bought from the Airtel Salesman who sits in my
office building only.

Now, my number has been disconnected permanently. On contacting the customer care and the Airtel Gallery at Aundh, Pune, I was informed that mine was a case of "Fraud Customer" and my number was being used to run an STD booth.
I dropped several mails to "[protected]@airtelindia.com" to provide me the evidence for all this crap but did not get any proper response from them. In reply to one of the mails, they said that there is a document verification problem.
I do not understand the sarcasm that on one hand they are labelling me a fraud customer who is running an STD booth and on the other they call it a document verification problem. Had it been a document verification prob, why was it that my no. was never disconnected within 7 days when i had bought it.
I even contacted one of the Airtel managers, Mr.Sagar Pradhan, but even he did not get back to me.


Just because my number was disconnected, I have not been able to talk to my parents
and other family members who are in Rajasthan and all other people I am connected to.
My number was associated with the ICICI bank for all the alerts and notifications
which I am not getting now. My important communications with my Clients and Colleagues
are being hampered thus affecting business.


I want Airtel to immediately resume my services and reactivate my number and apologise for making such indecent and insulting statements for permanent customers. Airtel should pay a heavy penalty for all the inconvinience caused to me for past 20 days and also labelling me a "Fraud Customer" without any justifiable reasons and relevent proofs/evidence.