[Resolved]  Airtel — 97 booster is not working on CUG nos.

hi,

i am an airtel user for the past three years.. and i am really sad to write this.. airtel being the biggest cell company at india, is playing such an irresponsible role which i never expected from it ...

my cell no. is [protected], tamil nadu (outer chennai connection)///
it was a student pack.. there was a facility given by airtel called Closed User Group , with which call rates become 30p/min among the group.. i made that and was using it ...

now, airtel has launched a very good 97 booster with which call rates to local airtel can go to 10p/min, and 5p/min at night time... so, for this only i changed myself to TALK MORE plan, and then i took the booster, but amazingly
when i called my friend (who is in CUG also) , it cost me 30p/min and not 10p/min.. on this while talking to ur customer care i came to know that with the CUG nos. this 97/- booster will not be applicable.. on my request to close down the CUG, the plain i got was --- "THIS FACILITY NO LONGER EXISTS, AND HENCE NO MORE NUMBERS CAN BE ADDED OR DELETED .. "

i requested and told my problem .. on that they said that it will be cancelled in next 48 hours.. and will be intimated to me.. but nothing like that happened.. such great heights of irresponsibility have never seen ..

i don understand how can airtel give us a facility and then take it away without any notification... and even i[censored] r taking it back, atleast option should be there to revert back to normal state...

i am really disgusted after all this and hence writing such a long mail .. i hope that senior officials at aitel , will get the seriousness of the matter, and will resolve it at the earliest.. i hope to see the solution very soon, thinking about the name and fame of airtel ....

pls solve this problem soon...

Mayank Pandey---
[protected]
[protected]@yahoo.co.in

5, 50, 500, 5000 - Store N number of mails in your inbox. Click here.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
 
1 Comment

Comments

I uses airtel no. In delhi and i call one std airtel number of haryana area .can i get a unlimited call to that number by paying any amount for it .only one no.
Plz tell

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54552
    Pending
    0
    Resolved
    21961
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information