[Resolved]  Airtel — PostPaid Connection Activation

Dear Sir,

I had purchased a new Handset from The Mobile Store, Plot No.118, Ground Floor, 80Ft Road, Koramangala Indl. Area, Bangalore – 95 (Phone No. +[protected] on the 3rd Nov ’07 and got a AirTel postpaid connection with it as they had an offer. I had to leave for my native immediately for Diwali vacation and would be back to Bangalore only on the 12th.

I have been denied activation from AirTel since then for new postpaid sim, citing the following reasons:

1. PAN intimation letter + PAN Card photocopy is not a legal document for proof of identity & address.
2. I have also submitted a house Rental agreement photocopy as additional documentary proof for the connection. I have filled in the necessary Subscription Form & also given my photographs.

I have escalated the issue by 3 levels within AirTel Customer Care but still I have not got the activation. I also visite the AirTel Customer Relationship Centre at Koramangala, Bangalore (Run by Franchisee: AirTime Marketing Pvt. Ltd., Bangalore)

AirTel Customer Enrolment Form No. 3360023 and 3360024
Sim No.[protected]
Phone No. : +91 [protected]

Airtel being one of the bigger service providers, this is not expected from them, to deny service to general consumer public.
I hereby request you to kindly look into the case and help me get activation at the earliest.
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Aug 13, 2020
Complaint marked as Resolved 
 
5 Comments

Comments

Hi,

This is with reference to a easy recharge done on 19 Oct for a STD number [protected] from Bangalore with recharge ref no 36449156 for 521 which was never credited to the given number ([protected] )

Since than I am following up with issue from post to post

I myself have a postpaid connection with your company through which I am not able to get connected to prepaid dept and post paid dept is not ready to help me in this issue ( spoken to Ravi Kumar and Ahbilash floor managers postpaid dept who were of no use actually not customer centric )

If you didn't solve this issue and credited the amount of 251 INR to the a/c of [protected] I am going to get the things done through the consumer court


Regards
Majid Keng
regarding cell-sight instalation
I have taken postpaid and your representative told me it will be activated within 12 hrs. but still it is not activated please see..my mobie no. is [protected]
but still I have not got the activation
Sim No.[protected]
Phone No. : +91 [protected]
AIRTEL PROVIDES THE WORST & PATHETIC SERVICES I HAVE EVER SEEN.
I think they are just sitting their to cheat people & take more money from them and showing it to us as if it is all our fault and that now we have to pay the charges...IT IS REALLY PATHETIC

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