[Resolved]  Airtel — Non issuance of payment receipt

Airtel Mobile — no receipt

i would like to bring into your kind notice the Sad service air tel is providing for a customer whom u rate a privilege customer,

i have a post paid connection no:[protected] since 3years i pay approx 4000/- every month, it so happened that march 1st 2008 i was enable to pay the bill on time but still managed to make a cash payment of Rs.4500/- at jayanagar 3rd block that day,

As i paid the cash of Rs.4500-00 to your executive i asked for a receipt but he denied stating he cant provide it, whereas its a citizens right to get a receipt for the cash he pays .later he wrote a ref ID for the same in a piece of clumsy looking paper (the paper which looks worst then a toilet paper is enclosed as attachment ).

later i kept on getting, messages to pay the same (Rs.4500-00) which i had already made then i called up your customer care many times and informed them about it, they told me to walk into the customer care center where i had payed and en quire as the Ref ID where not matching, I still had the patience i walked back waited like a beggar as if i was in the wrong way, the lady politely replied that it would be posted and not to worry.

After 3days i again received a msg asking to pay up Rs.7800/- including my old balance of Rs.4500/- which i had already made long back,


Today ie..20th march 2008 Airtel have suspended my mobile connection totally with no fault of mine, its lead me to depression and mental distress with no fault of mine.


Are customers treated like this ???????????We are not beggars!!! i dont think i need go through this, losing so much business for fault of yours...its my rite ...only becoz u have the the control to disconnect that does not mean you people can play around like this ...this my last mail and a call to air tel regarding this.


i would ask the help of consumer cell if its not sorted out soon ...i will fight for my rights and let know all the citizens of India the power of a consumer ...Please wake up its not a stone age ...technology can make my grievance reach millions in a hour...hope u get my point clear.

While calling anyone, I heard msg for non payment of monthly bill everytime, after having paid monthly bill.
what is reason, plz explain & close the problem exist from last 10 days.