Airtel Complaints & Reviews

I have had blank calls from [protected] on my prepaid mobile phone [protected]. Want to know the name address of the person who blank called me.

respected sir,
Am a airtel customer from vishakhapatnam..there is a problem in me getting messages from MTNL mumbai network mobiles...my friends have tried from around 5-10 different mobile no's of the same network.none of them reaches me..it says sent from the other side..so the MTNL person says problem is from this side...as its happening on my cell only...please have a look on the messages coming from MTNL mumbai's network.i have talked with the customer care but seems nothing can be done...ii'll be glad i[censored] can help me..thanks..
Anubha Singh

I am purchased one prepaid easy life time sim in[protected]. I am paid every month Rs. 99. after the 12 instalment I check the balance display is your grace period is[protected]. But I purchased sim is lifetime.

So please check and correction the[protected] to change the lifetime

My mobile No: [protected]
My email Id [protected]@gmail.com

i had entered into airtel with more expectations and got postpaid sim on 12.01.08 and since now it has not been activated when i contacted the airtel they simply say my area pincode is not in our system.so we are unable to activate.
one of the leading telephone operator having a wide net work this type of response made me airtel management is not competiive.i had given complaint over customer care nodal officer no response.
my name is sivakumar from madhavaram chennai
thanking for reading my complaint
thanking you
s.sivakumar
[protected]

Dear sir,
I Mr sandeep Honrao have been your customer since from one year .

I had purchased a LG Handset model KG 110 on 6/2/2007 from “ANAND SHOPEE” Anand nagar pune.

The details of handset are as follows.

MSISDN: [protected]

SIM:[protected]

IMSI: [protected]

The scheme was such that 2399 ka Handset with 2399 ka talktime free (Airtel to Airtel)

ONthat LG handset box it has been clearly mentioned that

LG ke Rang,Airtel ke sang

Buy LG KG 110 for Rs 2399 and get free outgoing calls worth Rs 2399* for two years.

Free incoming calls validity for 2 years,

Free prepaid connection,

I have purchased this mobile for KBC –3 and enjoyed the programme continuously up to 52 episodes and also seen your Airtel Advertise & the famous Airtel tune in between the programme I have no. of relatives and friends of Airtel connection. I am enjoying Airtel to Airtel free talktime since from 1 year.

I recharge my handset on12/2/2008 with 265 Rs talktime for other calls. But from 13/2/08 my mobile is showing 0 talktime for Airtel to Airtel before completing 2 years and you have deducted from my other balance without informing anything .

Why this has happened ?What went wrong?

My Mrs Archana Honrao visited Aanand shoppee & launched a complaint regarding this kind of cheating.The owner told her to go to vega centre near swargate.

Then she has visited to Airtel office in vega centre in pune and launched a complaint . The lady told her that you would have been removed the SIM card & tried in another handset .This is handset migration problem according to your system software.Is it True or cheating?

The handset is always in our home & nobody would try to remove the SIM .

Mrs Archana Honrao has her own handset of no [protected].I also have another handset of no [protected].

I would have removed the SIM in somewhere around march-07 & tried in another handset,but then i know that the scheme SIM card wont work in any other handset.

That was an old story.After that you have not deducted my A to A free talktime .

So please again give me my balance A to A free talktime upto the desired period.

Your office staff lady told to my Mrs that it would require another 15 days to find out why your A to A talktime has been cancelled .

I request you to please do the needful as earliest.

Is it possible to switchoff my mobile for 15 days ?can i tell this to at least 1000 peoples /

I am also working in UPS company as a customer support engineer in pune

I and my Airtel friends/relatives do not want to end the relation with airtel.



Yours faithfully

sandeep Honrao



[protected][protected][protected][protected]
Never miss a thing. Make Yahoo your homepage.

THIS IS THE MOST FRUSTRATED CUSTOMER WRITING AFTER TRYING TO GET HELP FROM ALL POSSIBLE DIRECTIONS TO NO AVAIL. TODAY MORNING MY MOBILE CONNECTION WAS DISCONNECTED, DON'T KNOW THE REASON WHY???

I MADE A PAYMENT TOWARDS MY MOBILE BILL USAGE OF INR 1808 ON 8TH OF FEB THROUGH A COLLECTIONS AGENT AND SAME WAS DEBITED FROM MY ACCOUNT ON 12TH FEB (AS PER MY HDFC BANK STATEMENT). THEN ON 18TH OF FEB ANOTHER AMOUNT 3292.60 WAS CREDITED TO AIRTEL THROUGH MY ICICI CREDIT CARD THROUGH VISA BILLPAY SERVICE.

HDFC Bank Statement capture:

_____________________________________________________________________
12 Feb 2008 Chq Paid-MICR INW CL-AIRTEL[protected] Feb 2008 1808.00 379022.75

_____________________________________________________________________________

THIS MEANS I'VE PAYED AN AMOUNT OF 5000 RUPEES AS AGAINST THE USAGE OF INR 3292.60 AS ON 18TH OF FEB'08.

TODAY AFTERNOON I SPOKE TO YOUR REPRESENTATIVE (SHALINI) WHO DIDN'T EVEN KNOW HOW TO TALK IN ENGLISH AND DID NOT HELP AT ALL (HORRIBLE EXPERIENCE). I REQUESTED TO BE TRANSFERRED TO THE MANAGER, AND SHE SIMPLED REFUSED MENTIONING 'MANAGER IS BUSY". SOMEHOW, I CONVINCED HER TO TRANSFER THE CALL.

MANAGER MR. BHASKAR.O (FLOOR MANAGER)(REFERENCE NUMBER from his conversation:[protected]. TIME WAS AROUND 13.10, 19th of Feb, 08, HE TOLD ME THAT NOTHING HAS BEEN UPDATED IN MY AIRTEL ACCOUNT REGARDING BILL PAYMENT. I TRIED GIVING HIM ALL EVIDENCES INCLUDING CHEQUE CLEARING DATE AND TRANSACTION ID, BUT HE KEPT ON INSISTING ME TO SEND HIM MY BANK STATEMENT (HOW CAN SOME ASK FOR MY BANK STATEMENT). I ALSO READ THE MESSAGE I RECEIVED FROM ICICI VISA BILLPAY TO HIM ON AMOUNT OF 3292.60 DEBITED ON ME AND CREDITED TO AIRTEL ON 18TH OF FEB, STILL HE DID NOT UNDERSTAND AND TOLD ME THE HE CANNOT DO ANYTHING UNLESS MY AIRTEL ACCOUNT IS UPDATED (NOT SURE HOW IT WILL HAPPEN, IF THIS DID NOT HAPPEN TILL NOW).

I REALLY DON'T UNDERSTAND WHAT IS MY FAULT THAT AIRTEL PEOPLE DISCONNECTED MY NUMBER???????????????????? I PAYED MORE THAT WHAT I OWE TO THEM. IF SOMEONE FROM THEIR TEAM IS NOT DOING THEIR DUTIES, THEN WHY SHOULD I PAY THE PRICE????

ENTIRE DAY I COULD NOT DO MUCH IN OFFICE COZ O[censored]NAVAILABILITY OF MY MOBILE AND IT LEAD TO BIG REVENUE LOSS FOR ME AS WELL AS THE ORGANIZATION.

I REQUEST FOR A STRICT ACTION ON THIS. I EVEN TRIED SPEAKING AT COPRORATE OFFICE IN MEHRAULI (NEW DELHI). THAT LADY TOLD ME TO BE ON HOLD FOR A MINUTE AND THEN DISCONNECTED THE CALL. I TRIED MULTIPLE TIMES, BUT NOW PHONE IS NOT GOING THROUGH.

NEED HELP URGENTLY.
SUJAN
[protected]
EMAIL: [protected]@yahoo.com

Dear sir,

i am a customer of airtel gprs mobile office service from about last 4 months i i used serviced regular but from last week on 11/FEB/2008 till today i cannot able to use that service from my residence but about 100 mtr far from my residence i able to used that service i complaint daily from 11 FEB 2008 to today to airtel cro on no. 121/ 12140 everyday about 5 times but they cannot resolve my problembr...

Airtel Data card was purchased on June 30, 2007. Since, then there are issues with it. Company has accepted the network issue at first but have not given any time frame to resolve it. IT has been 7 months now. Neither they are refunding back Rs 5000 for the data card. After informing about the consumer complaint still no action has been taken. After a month of the purchase of the data card, they said they can manage it to resale it to someone and will fetch only Rs 2500. Without using the data card, they have halfed the price. Then, they ask me to the pay bill also without use. Then, I receive collection calls. They are not calling for any resolution but for collecting the money only. They have tried all troubleshooting and are saying that the issue is a network issue. No relief only harrasement.

My mobile no.is [protected] (airtel). i have purchesed it last week(10 feb 2008).there after i tried to activate the NOP(net on phone service)

i consern the customer care at 121 for modes to activate NOP. as per their instruction i tried to connect to activate the service.But due to inappropriate(wrong) information provided i was unable to activate. i concern the customer care again and again but non of the customer exectives gave me appropriate way to connect.

the worst part is , one cannot connect to customer care for more the 3 times in a day .after few days my balance started reducing varaiable.
first it reduce by 8 Rs then directly 15 Rs then 5 rupees

when i tryed to figure out what went wrong at service center the responsible person started giving me faque answers.

till date i havent received any conformation message from airtel regarding activation of NOP.as per my knowledge one receives a configuration message first time and a conformation message of activation and a symbol 'G' is displayed on mobile screen. not even a single seniarios was seen on my mobile

but the responsible person tell me that i have used the NOP.But my main question was the charges of NOP are Rs 5/- per day how come my balence reduced by 8 then 15 and then by 5 Rs

The boundries were crossed when i was asked by that person to send a sms(NOPDEACT) to Toll free no 511 . and it cost me Rs 3/- when i ask him regarding this he answers me that it the useage charge.being a toll free no . i have been charge so there is a error in airtel's system.but no one is helping me. till date i have lost round about 36 Rs. who is going to compainset my loss.

i dont know who should be held responsible.

this is totally injustice with me.

This is with regards to the mail mentioned below and the my harrasement at the hands of Airtel. I've asked Airtel to stop my connections since day 1 of taking them but I'm still receiving bills and phone calls on my home number for payment of the same. They never speak to me directly even though they have my Vodafone number but to people at my home.

I've never activated the number, I've not even taken the sim card out of the envelope but I'm still getting bills. The number on the bill is [protected]. They never did my verification at the time of taking the sim card. They met my dad and said they would be back to verify me, but they never did.

I've spoken to 3 executives, including a senior named Anil and he had promised me that the connection would be cancelled. I'm not paying for a service that I've never used from day one. Below is the mail I'd sent to them and to some newspapers. But till date no relief.

Please help me!


[protected][protected][protected][protected]
From: Sheldon Coutinho [mailto:sheldon.[protected]@trent-tata.com]
Sent: Thursday, November 29, 2007 10:43 AM
To: '[protected]@indiatimes.com'
Cc: '[protected]@airtelindia.com'
Subject: Subject: Atrocious customer service from Airtel call center


Dear "to whomsoever it may concern"

This is with regards to terrible customer service that I have been the victim of at the hand of Airtel customer service. I've been the customer of Vodafone for the past couple of years and was thinking of changing over to Airtel after being led on by a couple of Airtel marketeers.

On Sunday 25th, I was approached by two individuals from Appco Marketing (who claim to the sole marketeers for Airtel) who were selling Airtel connections. After much ado, I took two connections from them, one was a triple 3 connection and the other was a Hotline plan. The Hotline number was a free number to which I could make or receive free calls from my primary Airtel number. Sort of like a family number. I have a similar setup with Vodafone with a key difference being that I could make calls to the Hotline number even if I was in Goa (as claimed by the people from Appco). I decided to take the connections and paid two cheques of 599 each as refundable deposit.

However, I was not convinced about the free calling from Goa and so I checked out the Airtel website. However, I found no information about the Hotline number. I called on call center number and when I went through the options, I got a "This number doesn't exist" message. I tried various combinations of options and finally got a customer service rep called "Kiran". He told me to call up another dept. I told him that I had tried and couldn't get through and that I just need the above mentioned clarification. He told me that I would be charged for calling on the Hotline number as per std rates! I was shocked but before I could react I was disconnected. I called up again and I was disconnected immediately after being answered. This happened twice before I actually had to beg the rep to let me remain online. I had recognized the voice and it was Kiran each time. Apparently he seemed the only person taking calls that evening.

This time I asked him to put his superior online. In quite a menacing voice he said that his TL would say the same thing. Finally completely frustrated, I told him that I will cancel the service immediately, he actually had the audacity to tell me to "go ahead and cancel them"!

I've already spoken to the people at Appco and I've told that I've "stopped cheque" the cheques I have given them and told them to take back the sim cards. The person at Appco, Yogita had the audacity to tell me that one customer will not affect their business. They should learn a lesson from Vodafone who were literally begging me to stay after I called them up and told them that I was switching to Airtel.

I am very upset and frustrated with the customer service at Airtel. I've worked at a call center too some years ago and I've never heard of such rudeness. I'm only sending this mail so that others can be warned of what might happen.

Sincerely,

Sheldon Coutinho (Vodafone customer)

Dear Sir,

I have bought one airtel post paid connection from yr dealer
S2S IT SOLUTIONS PVT. LTD. Mumbai, and I also give them 600 rupee for basic amount for opening my a/c.

I am using airtle pre paid card from last 4 year
My current cell no is +91-[protected]!

I made a request to convert my pre paid card into post paid card (same no i want) yr dealer said there is no problem in giving me same no.

Its all matter happened 20 days before and I am still not get the post paid card. (No they promises to give me is +91-[protected])

I have submitted all the necessary documents to your dealer
My address verification also done by airtel employee

Dealer Name's: - Mr.Santosh (+91-[protected]) and Mr.Chiraag (+91-[protected])


I am not able to communicate to any of my contact becoz my airtel prepaid card also blocked by them.
my cell no is (+91-[protected])

Please help me.

Thankx and regard,
Anshul Sharma

Respected Sir,
Myself Mangla Charan Das I m Simple devotee in ISKCON. I want to inform you that in my mobile no [protected] there is Sequential flow of adult sms & jokes & other offers also cuts Rs10/- per month . I told to customer care many times to pls stop that flow,but they did not respond anything now I m hopeful that you will help me to stop this Unnecessary Adult sms & jokes
I m in Gujarat. Anand-dist.

Respected sir/Madam
i was using airtel live music on demand service and i called customer care from 17-jan onwards for deactivation of the same service.they told to dial some number for the deactivation.and they send me some messages that we have deducted from ur account for using the service as i am not using the service as customer care has already told me that this service has been deactivated..i visited customer care swergate pune for further complaint where the didnt behave as they should.there was some mr.ROHIT PADHYE.i ave all the reference numbers that i ve recieved via sms from airtel but they didnt resolve the problem ... i want that money should be credited to my account... he didnt give me the head office number.

I hope you will look seriusly into the matter

Why airtel calling its Internet 'broadband" but i its a narrowband?
actually not a narrowband but extremlyyyyyyyyyyy... narrowband.
you can't update your antivirus need 5MB updates within an hours in 64 kbps plane.

Require Call History of my mobile number which I am using in india.Suggestions can be mailed to my mail id for which I wil be thankfull.

I was promised by Airtel that I will get 20-30kbps downloading speed of internet on my GPRS connection. But I am getting only 2kbps.
From last 4 months I have wasted several hours in complaining the problem.
Every time I was promised to solve the problem within 24 hours. But after so many 24 hours the problem is as it is.
I suggest all Airtel users not use Airtel GPRS Internet connection because of its slowest speed (Sometimes in bytes per second). There is nobody to solve your problem.

This is to bring to your notice that i have paid my bill of Rs. 700/- for the month of january against the Reciept no. 15209 dt. 11.02.2008 at SHRI KRISHNA CELLULARS, Prathma Bank Building,Gandhi Nagar, Moradabad, last date for payment of which was on 11''th january, but i have recieved an e-recharge on my mobile confirming me that the bill has been submitted on 12'th january, which means that i have to pay Rs. 50/- as penalty for the same. am i liable for the same ??

HI,
I have taken a airtel broadband connection with free night surfing charges. I am facing several problem with this connection.
1. Airtel is charging me for data which I have used. I mostly browse in the night when free browsing time starts i.e. after 9:00 PM and befor closing shutdown my laptop though modem was on.
When I saw the bill, it ran into thousands of rupees and when I queried customer care, they said it is due to your modem. First of all, I should not be charged for control data to keep the link up between DSL switch and modem. Second, How come control data is running between hundreds of MB to keep the connection up?
2. Suddenly, without intimating me that night surfing charges has been increased, they raised charges from 49/- rs 199/- rs.
3. These people always say we will resolve your query by so and so time but never get back.

I am really tired of following these people. Am i supposed to do my work or keep running behind these .

Now, I heard that Sunit mittal has got some award for best service. Looks like He paid handsome money under the table to get this award.

God help this country.

Dear Sir,
I am suffering from deactivation of Airtel Gprs from last night.
I am sending message to Airtel for deactivate my Gprs from last night but they do not deactvate .When i am calling to customer care of airtel they said sms to 511 I already send sms to 511as GPRSDEACT but they donot accept this sms .They also stopmy customer care service.Iloss my lot of money ,the cost is low but they give me a lot of tenssion .My friends also suffering from this problem.I wantmoney back .My no is no is [protected]

Airtel had put some cables after digging in front of our house. After the work got over, the workers left without even removing all the malwa in front of our house. Morover the backyard of our house which got destroyed due to the digging has not reparied and left as it is.
Please help us in getting this fixed as ours is a newly constructed house and the have damaged the beauty of the entire street.