Airtel Digital TV — Digital TV faulty STB is not getting replaced.

Address:

Chennai, Tamil Nadu

We have lodged the request for the faulty STB replacement to the customer care. That too after shifting the residential house. The new address and all is updated in their DB when the transfer is been made.

Its been a week time but the problem is still unanswered. I have also written an email too but I haven't got any reply to the email for it.

Here I am enclosing the copy of the email what I have sent to them.

Dear Support,

I hope this time you people will listen to it. I got completely fade off with calling the customer care as well as always raising the new request for the transfer for the connection replacement of the non-working faulty STB.

I am owing the AirTel Digital TV connection and assigned an Account No. [protected]

Recently I have raised the Request through the call on 13-April-2010 for the Replacement of the faulty STB and the Request Id given for it is 6928959.

Later after 2 days on 15-April-2010. I again called and asked about the status of the Request Id 6928959 and you created another Request and given the Id as 6966628.


Today, till now I am writing this mail the problem has not yet resolved at my end. Also, with this I have received 2 SMS on my cell phone no. stating that

Dear Customer, you Service request reference no. is 6966628 for "Delay In Resolution (Domino)" has been resolved. If the issue is unresolved please call [protected].

and another SMS says

Dear Customer, you Service request reference no. is 6928959 for "STB issues" has been resolved. If the issue is unresolved please call [protected].


Please note that till now the issue is not at all resolved, I haven't got any call from your side also I am keep try calling on the no. [protected] the phone is ringing continuously but nobody is responding from the another side.

Note: Recently we shifted our flat to the new location and we already transferred the connection to the new location. And I am hereby listing my new current address below:

1/9B (FIRST FLOOR),
26 CROSS STREET,
VENKATESHWARA NAGAR,
RAMAPURAM,
CHENNAI - 600 089

Can you please reply back when the problem will get resolved. I am now completely tired and fade off calling the customer care and getting no response.


Today, also I tried calling the no. [protected] from my cell phone and they were not receiving it. Then finally I tried with the landline phone and told that it is not their area please contact the customer care center.

I was keep on asking details for the local vendor over here who will change or rectify the problem. But, they keep on telling its a confidetial matter and we can not give you the details of them and every time when I am calling they will raise the new request. But, there is no answer had been made for it.

-regards
Nishit Sinha
Contact - +91-[protected]
1/9B, 26th Cross Street,
Venkateshwara Nagar,
Ramapuram,
Chennai - 600089