Airtel Complaints & Reviews

I purchased Airtel DTH on 08 may 2010, but only after one week i.e 15 May, the TV went blank without any signals. I have been repeatedly making complains about the issue but nobody turned up till now.
Above that they have closed my case saying that the issue is resolved. So every time I call them they give me a new Complaint number saying that the complaint I made earlier is resolved and we are taking this as new complain. This way I have been given 4 Service request number for the same complain which has not been resolved even once.

Whenever I call them they assure me that someone will reach me within 2 hours. But no one turned till now. The irony of the situation is that they even threaten to drop your call if you don’t keep it.

This is too much of harassing. They are taking things for granted thinking that no one can do any thing to them.

I dont want to continue with their services, please get my money back.

Thanks
Abdul

Hi,
My Airtel no : [protected] (a/c no[protected] and having problem since I took the connection.
Within 4 days STD facility was withdrawn as the outstanding bill crossed the credit limit i.e. even before making any STD calls.
In the first months bill (bill period 11 July 2008 to 10 Aug 2008) it shown Rs 1107/- as outstanding.
Connect taken on 14th July 2008
Connection activated 15th July 2008
Customer verification by Airtel on 17th July 2008.
Despite repeated reminder/followup with Airtel representatives Airtel did not pay any attention to rectifying the bill and still asking for the money.
I had no choice but to discontinue the connection.
Few weeks back Airtel Initiated petition for Lok Adalat for the same (P.L. Case No. 16357 of 2010). Hon'ble Judges rejected the case as the bills provided by Airtel incorrect and inappropriate. Airtel representative present also agreed that the bill is incorrect.
The Lok Adalat process initiated by Mr. Himadri Chakraborty(Himadri.[protected]@airtel.in) and Mr. Chandrasekhar Sarkar (advocate).
Again Mr Chandrasekhar Sarkar sending letters that you've failed to settle the matter in Lok Adalat and still want to pursue legal action. Mr Sarkar or Airtel did not even bother to rectify the bills from their end.
Please advice whether I should approach to consumer court.
Thanks
Aniruddha

I would like to file a complaint against Bharti Airtel Ltd For the 'financial harassment, mental torture and unethical behavior' for the following matter.

Sometime before the month of December, I filed a telephonic request to Airtel on 121 for cancellation of my Airtel postpaid Connection Account Number:[protected] for the no. [protected]. I had asked to discontinue my no. and requested for the collection of the payment of my bill amount. I had to relocate to another city for my job assignment and had repeatedly requested for fast processing of the above. I was assured by the call center executive of compliance to my request.

In the month of December I shifted from Delhi and kept waiting for the confirmation of deactivation of my number so i could do a full and final settlement.Sometime in the month of January, 2010 I learnt that the connection was yet not discontinued. I called up the customer care and requested again for the discontinuation in January. I was assured again of this happening within the next 3-4 days.

Instead of disconnecting the phone, they called me various times on my mobile no. with roaming while making various new offers rather than terminating the connection. I confirmed to each of them all the times, that I'm sure that I would like to disconnect my connection, yet they have sent me Bill with complete monthly charges for all the months that I'd actually wanted for the services to stand canceled. Not just that they also billed me for some God-forsaken matrimonial services i have no need for (hence had never asked)

After so many months after that in the month of April, it had yet come to my notice that not only was nothing done about my requests but there have been extra charges I'm billed for including services I'd never asked for or used. I desperately wanted to settle this whole account by paying up the charges but for the services that I have used and that as per me is till the month of December, 2009.

I again called up the Airtel customer care number on 22nd April for the resolution of the issue but was told that the service had been discontinued but only in the month of April. But much to my dread I was told to pay all dues till date and I was also threatened with summons by the executive. I was also told that billing for all these extra days is as per company process, now i would like to protest with all my heart at such blatant ways of trying to make an extra buck from consumers is against all moral and ethical ways of business.

The supervisor also mentioned that since i was no longer an airtel customer they wouldn't help me with my problem!!

And so in search of some resolution I shot a mail to the nodal officer and the appellate authority of the company on the same day (22nd April) to which i merely got a response of their having received the mail and that they will revert in 24 hours. I have till date nit received nay response but what i have received is few summons and notices at my hometown address.

The latest complaint number that I have now for my problem is[protected]. Following that up yesterday, I called up the airtel customer service in response to the summons I have received, to which I'm told that it is an invalid number as it is just an e-mail complaint no. so as such needs to be followed up through e-mails only!!! Its been over a month of no response from the Airtel about my complaint through the mail, where, how should i now follow up, i stand confused and stalled!

I really want to pay up each and every buck used up by me for the services, but as a customer why should i help responsible and be demanded in court for something I've never intended to use and but was merely an imposition by the company?!

I would request you to help resolve the issue for me and also pull up this particular company to protect the interest of future customers from similar unethical behavior.

Thanks
Deepali Chopra
Mob.- no-. +91.9739.625.925

Sir,

Airtel has activate services from 54321 of filmy buzz and deducted amount from my prepaid number [protected] without my consent and continously sending sms from this number and disturb me. I want to deactivate this services .

Regards,

Sandeep V Anand

On 20th May 2010, I Got A Missed Call On My Airtel GSM Mobile From A Number [protected]. When I Called That Number, To My Surprise, The Person Knew That I Am A Sikh & Greeted Me By Saying " Sat Shri Akal Bhaji". He Told Me That I Have Won A 25 Lakh Lottery From A Draw Conducted By " Airtel Mobile Company" & Started Giving Me Details & Head Office Mobile Number. But When He Said 0092, I Got Suspicious About The Call From Being Pakistan & I disconnected The Call. But I Lost 10 Rupees From My Balance.

When I Called Customer Care At Toll Free 198, They said They Don't Know Anything. I Want To Know Are Airtel Sleeping About This Fraud Phone Calls, What Steps They Are Taking To Handle This. Would Airtel Give My 10 Rupees Back That I Lost Calling Onto That Number.

Sir,

I have airtel connection [protected], using this No. from last 9 years. First it was post paid connected, 3 years back I changed this to prepaid by giving necessary documents and fees at Airtel Office in Hassan.

There was no problem for 2 years after changing from post paid to prepaid. One year back suddenly my mob service has been discontinued. When I checked with Airtel Customer Care, they told due address proof problem, it is disconnected. As per their advise, I have submitted necessary documents and got re-connected after 10 days. Again after just 3 months same proble happned, and again submitted address proff and id and got reconnected after 8 days.

on 27.04.10 I received SMS from Airtel saying, please submit address proof and ID proof at your nearest airtel officer, otherwise service will be disconnected. Immediately I called Airtel customer care, but they confirmed my address is correct and there is no problem, but unfortunately it was disconnected by that time itself. Again I called them but they changed their words and asked me to resubmitt the documents for re-connection. I submitted address proof and ID at a Dealer in Hassan, but no action was taken by them. When enquired they says, there are no. of complaints like this, we can not do any thing. But again I submitted documents with one more agent and awaiting for reconnection, so far nothing is happened.

Here I want to know, when it was post paid connection, there was not problem for my address, I used to get the bills very promptly. After changing it to prepaid all these problems started, why it is like this. ??.

If Dealer is not helping us what we have to do. If called Customer care, there is no proper answere. Please advise me to what to do get my mobile reconnected. Since I have given this No. to no. of peoples and for all my financial transactions. I am loosing so many contacts because of this disconnection.

Please advise.

Thanks

Yours
Sreekanta KN

I am Anita Banga .My mobile number is [protected] .I had postpaid connection for the last so many years. I used to pay my bills on time ..Last month i shifted to prepaid connection .I HAD SUBMITTED my photo and ID PROOF at your authorised airtel outlet in Leela Bhavan on 16th Aprill. After one month suddenlly my services are stopped without any prior notice..On 15th after enquiring from your office they sent a sms that they have not received my ID PROOF, which i had submitted .Even if in any case u have not recieved dont u think u should inform ur so old customer .I am proprieter of ODISSI CHARM - a cotton suits showroom in model town ,PATIALA .This number is circulated amoungest thousands of my esteemed customers,Since 15th my services are suspended .I am sufferring mentally and financially ,I cannot afford to losse this number, KINDLY treat it as urgent,
Thanking you. .

Mr. Inderjit Singh Gill has issued me a Leagl Notice under section 403, 405, 406, read with section 420 of the IPC. I do not know if Mr. Gill has verified the issues before sending the Legal Notice to a common man like me or not. I have been facing issues with Airtel network for a long time, for which I have always registered complaints on Airtel.In, I have been getting emails from Airtel asking my location and giving false commitments to resolve the issues.
After certin time, I had requested to stop the Blackberry Service I was using on my Airtel number [protected] and requested Disconnection of the same number due to continued problems in the Network. I got a confirmation message saying that 15 days there would not be any rent and then I shall get the final bill. I had even paid the last bill. The very next day I got a call from retention department of Airtel requesting not to discontinue the serevices and to use 249 1 paisa all over India calling plan for two months and also got a commitment that the problem will be solved.
Now I feel that I amde a mistake keeping faith in Airtel and continued using the service. Again after a month or two I started giving complaints and reminders and Airtel did not bother to do the needful. Finally I spoke to a Customer Care Executive and informed that I would not pay the bill until I get the solution for my problems.
Now, Airtel is harrasing me to pay the bill. In the mean time, my number was disconnected and whwnever one used to call on the number, heshe could listen to a pre-recorded message saying that this number is not in service. I had spoken to one Mr. Shrikant from Vega Center, Swargate, Pune (Gentleman from the recovery department!!!!) and asked that when the number was not in service, how can Airtel charge a Monthly Rental. Mr. Shrikant after (I guess) verifying my last bill, said that I could pay 500-600 Rs. and do the full and final settlement. Now Airtel is asking me for Rs. 1269.61 + 500 Rs. of the Legal Notice. I was emailing one Mr. Amit Borse, recovery department, Mumbai (The id and contact nos were given by Airtel in one document related to this matter) and all emails were getting bounced..I have the evidence.
Also one more unethical way of harrasment by Airtel was a written notice which said that they would inform my HR department (of the company I am working for) about this issue...FOR WHAT??
Fortunately, I have all the email exchanges and screen shots of the complaints I had registered on the Airtel website as an evidence.
Today, i.e. on 29 April 2010, I spoke to one Mr. Swapnil on the given phone number [protected] in the legal notice, and as expected he suggested me to pay the said amount. To my surprise, when I expressed my concerns, he casually asked me to go to any legal way I can go and said that Airtel is open for this!! I had requested Mr. Swapnil to email me his commitments he had given today on phone such as retention of my number [protected], my other concerns etc before I pay the amount.. Mr. Swapnil had given his email id to me on request...swapnil.[protected]@airtel.in...all the emails are bouncing back!!! I tried calling him on his number almost 15 times...first he didnt pick up the phone, then his number was busy, then again he didnt pick the phone and then one Mr. Arora picked up the phone and said that Mr. Swapnil is busy in a meeting now till evening and he would not be available and then asked me to come down to D wing of Vega Center.

I'm Raja address no 4, jeevanandham main st, kamaraj nagar,avadi,chennai.
I placed a broadband connection with nisha [protected] of airtel. She assured me tat connection wil be made in 2days. But now they say tat there's no connection and so asking me to cancel my booking. This happened two days before. Daily i'm calling that madam and her manager his no is [protected]. But they never attend . Their response is very poor. I have got a very bad impression on airtel. I want someone to help me in this issue. My no is [protected]. Booking was made on 30-04-10. Kindly reply the earliest.

I have been using Airtel mobile services since last 2-3 years. I had registered my cell phone number on Airtel DND registry at least couple of months ago. However, after registering on DND of Airtel, I had started getting offers/services descriptions from unknown number which I had never received earlier. The frequency of such messages has increased in the recent past and it is really annoying to see such messages coming especially after registering on DND registry.

It is extremely unprofessional and unethical conduct from Airtel and I seek reimbursement in material terms for evasion of my peace of mind and trust on these services.

My No. is [protected]

Dear Sir,


I would like to file a complaint against Bharti Airtel Ltd For the 'financial harassment and mental torture' for the following matter.

I filed a telephonic request to Airtel on 121 for cancellation of Airtel DSL Connection No.[protected]or user ID: [protected]_dsl) on 22nd Deecember,2009.I followed it up with their official complaint email address on their website on February 1, 2010 as it was not disconnected by then.


Instead of disconnecting the phone, they called me exactly 10 times on mobile no. [protected] while making various new offer rather than terminating the connection. I confirmed to each of them 10 times, therefore making it 100 times for 10 calls, 10 times confirmation each, that I'm sure that I would like to disconnect my connection, yet they have sent me Bill with complete
monthly charges.



Nothing happened till now instead of giving termination request every month since then.

Again I made the request with latest service request reference number as 32540966 dated 11th May,2010, against which termination assurance of 13th May,2010 was given.



Now, even after 5 days there is no confirmation of termination of connection from you Airtel, Please do the needful or else I would have to drag you to Consumer Court.


Thanks & Regards,
Gagan Khanna

+91 [protected]

+91 [protected]

Dear Sir,
2days before I recharghed my Airtel Prepaid No. with unlimited Internet of Rs. 98 (2GB for 30days). But, when I started browsing My both balance were deducted. My talktime have reduced to Rs.20 and GPRS Balance is deducted to 70MB.When I contacted to Customer Care. They foolish said me that our system shows that your GPRS Balance is 2048MB and no deduction has made. But My mobile shows it is appx. 1960MB. What the hell is this???.
Till now they deducting my both balance. They transfered my call to senior department but those are more FOOOOOLLLLIIIISSSSHHH.
Same is happened with me 2 months before.

AIRTEL CHUTIYA,GANDU,SUCKS, , FRAUD, BIGGEST CHEATER of the World.and.........!!
Bhanchod kutte saale, Recharge karne me ya complaind solve karne me 10-15 days laga dete h matherchod saale. Lekin Saale Paise katane me jara bhi deri nahi karte .

Dev Authority papers even after repeated requests since[protected]yet not submitted to me though promised everytime.It might create problem like the one at Delhi .as on enquiry to construct new rooms I am denied permission on the ground that Air Tel tower on my top has been installed without proper permission from Sivasagar Dev AUTHORITYwhich you were supposed to take .Simultanously on enquiry to your officials I was told in the year 2008 that I will get the papers very shortly but till now it has not come to me thereby obstructing my dev works.Kindly look into the matter to give all the requisite papers or else let me ask the Sivasagar Dev Authority to remove the tower as my dignity as law abiding citizen has been at stakes.
Thanking yuo
With Anticipation
Dr.Arun Ch Mahanta.M G Road Melachakar Wd 10,Sivasagar.(m)[protected]

I want to remove hello tune from my number .How to remove it?

I HAVE AIRTEL NUMBER, I WAS USING THIS NUMBER FRM LAST 5 YEARS, TODAY I HAVE RECHARGE OF RS.58 BUT THE BENEFIT OF THIS OFFER I DIDNT GET, THE OFFER IS FOR 200 SMS DAILY LOCAL AND NATIONAL, BUT WHEN I DID THE SMS THE CHARGES WAS DEDUCTING FRM MY MAIN ACCOUNT, WHEN I HAD TALK TO CUSTOMER CARE ABOUT THIS PRBLEM THEY SAID THE BENEFIT WILL BE GETTING IN 1 HR BUT AFTER 1 DAY I DID SMS THE CHARGES WAS DEDUCTING FROM MY MAIN ACCOUNT ONLY.. WHEN I HAD TALK TO CUSTOMER CARE AGAIN THEY SAID THIS WILL BE SOLVED SOON.. SO MY COMPLAIN IS THE COMPANY LIKE AIRTEL HAVE PROBLEM LIKE THIS.. AND THROUGHH THIS CUSTOMER LIKE US HAVE TO SUFFER.. AS I WAS USING SAME NUMBER FRM LAST 5 YEARS...

I was having a BSNL broadband connection for my home usage. Someone suggested to get an Airtel broadband connection which he suggested would be faster and better than BSNL. Hence I went for the same and issued a cheque on 23rd April 10 for Rs 1800.00 as an advance for three month rental.

I am a professional and working as a consultant to a British company. Without internet I can not work and thus I am loosing heavily and which is affecting my credibility.

The Airtel internet connection was released (Login ID [protected]_dsl) on 30th April 2010 in a hurry and a modem (Beetel modem 110TC1) was provided with the connection. I was having my BSNL broadband at that time which was got disconnected on 6th May 10 and from that day my nightmare started. The performance of the connection is very poor, very erratic. Every now and then I am getting the page which shows that the ADSL is down. When it is running, the Signal to Noise margin normally remains below 5 (downstream) and 8-12 (upstream). Similarly Line Attenuation remains between 30 to 24.

I have Netgear and Huawei wireless router-modems which, I have been told, would not work because of the above problems (Both of them are in perfect working order). Therefore, whenever Airtel internet works, I have to connect my laptop to the Beetel modem (110TC1) with the help of LAN cable and thus limited to my PC work table only.

I have made several complaints about my Airtel internet connection but to no avail. I had also called call centre and got registered my complaint (Reference no 32554802 dated 11th May 10). I am continuously contacting every body who was involved with the release of the connection. However when my problem was not taken up seriously I contacted Mr. Anural Lamba of AirTel on 15th May. He suggested to contact Mr Shahzad Jami[protected] who finally said that he would look into the matter and my problem would be solved. In the evening Mr Ajay Singh, engineer again visited my house and the internet was made functional again. However the S/N ratio is still below par which was shown to Sri Laxman and Sri Ajay Singh who had visited my house earlier.

The connection is still poor and I am getting frequent disconnection every now and then.

Today in the morning the net was again not working and I got the same page (ADSL down). At the time of writing this (18th May 2010 10:18 pm), the SN ratio is 3 and 11. Line attenuation is 31.0 and 24.5.

Today I have received the bill against the internet connection.

I request Airtel authorities to look into the matter and take corrective measures immediately so that I may get a stable internet connection alongwith the commissioning of my wireless modems (either Netgear or Huawei ). If this can not be achieved by Airtel then the connection may be disconnected permanently and my entire money be refunded.

15th May ’10 Saturday around 19:00, I have opted for new Airtel Digital TV connection (North India Ultra Pack). I have made payment of 4350 INR through Airtel Digital TV customer care (no dealer involved). Transaction Id for same is 8801526.

I was set with expectation during a call after I made payment that I will get customer ID SMSed to me within 3 hrs of time. However I have not received any customer ID till now after 48 hrs even (complain logged – 2709803).
I was told that incase if I do not receive customer ID; based on Transaction ID I can get it traced. Even for this Airtel Digital TV customer care is not helping.

Transaction detail of ICICI credit card through which payment was made

****************************************************************************
Card Number: XXXXXXXXXXXXX6009 - Shirin Patel
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
15/05/2010 75503720136000916125382 AIRTEL DTH Rs. 4,350.00(DR*********************************************************************...⇄

By 17th May ’10 installation of Airtel digital TV was promised, however same has not been done yet.

I am following up with Aritel Digital TV customer care and it’s not of any help because customer care simply disconnect call because neither I have my customer ID nor my cell number ([protected]) registered properly by the person who took payment on 15 may '10 as part of new connection buying transaction with Airtel Digital TV.

Please inform by when My connection will be installed.

I am having Airtel Connection No.[protected] and on paying Rs. 999/- made it lifetime free incoming in 2004/05. The validity dace then was being shown as 25.11.2024. Suddenly since a year the validity period is shown as 24/11/2014. Being useless citizen of India, (Passport Holder, PAN card holder, Voter Identity Holder, Central Goverment Pensioner) I am not able to decide whether the Airtel Services are going to close in November 2014 or the Airtel wants me to die in November 2014. Can anybody give me an answer as I do not yet know the number for consumer complaints, neither they reveal it as done by BSNL while inserting SIM Card.

Recently transferred to Mumbai from Hyderabad, I had to change my mobile service provider and take a new number. Based on my own research I narrowed my option to Vodafone. But all logic set apart,

I decided to go for Airtel based on my friend’s recommendation and ever since it has been a nightmare.

I stay in Bhandup and work in Worli. The nearest Airtel Relationship Center (ARC)was in Mulund West- one Bhavna Connect. I called them up and found from the the documents I should submit to get a postpaid connection. According to their instructions- I carried with me the following:

a) Copy of the rent registration agreement. It should be noted here that the house was rented in my wife’s name and it was unambiguosly mentioned that Mrs. XXXX ( my wife) was wife of Mr. YYYY ( myself).

b) Copy of my PAN card

c) Photographs, and

d) The activation charge of Rs. 300

I was serviced by Mr. Ravi an executive there who studied all the documents and told me that they were in order and then accepted payment and gave me the SIM card ( No. [protected]). This was on the 7th of May 2010 and he told me that my connection would get activated the same day evening. True to his word, the SIM card got activated the same day evening.
The subsequent events are outlined below in chronological order:

1. 10th May 2010- Airtel officer visits house to verify address and other information provided
2. 11th May 2010- Received call from Mr. Ravi at Bhavna Connect, seeking clarification that my name does not appear on the Registered House Rent Agreement. Pointed out to him that the agreement was drawn in the name of my wife that my name appears as the name of the husband. He was satisfied and on asking him whether there is a problem, he answered in the negative saying that this should be fine.
3. 12th May, 2010- Received an SMS Alert from Airtel requesting me to submit my documentation to the point of purchase to avoid disconnection
4. 12th May, 2010- Immediately called Customer Service Representative and informed him of the SMS Alert and asked him what further documentation is needed. He informed me to ignore the SMS and that everything was in order.
5. 12th May 2010 - Received confirmatory mail by courier giving me the details of my plan and that my subscription is confirmed
6. 13th May 2010- Without any notice whatsoever, all outgoing calls were barred from my number. Enquiring with the Customer Service Representative, Mr. Vinod, I was informed that a piece of documentation called SIS was missing and that I had to go to the ARC where I purchased the connection to get the issue rectified. On telling him that I had filled up all the forms given to me by Mr. Ravi at Bhavna Televentures and that I was informed the day before that this was an error on the part of Airtel, he asked me to get in touch with Airtel Nodal Office.
7.13th May 2010 - Was send a Reference Number ( F [protected]) by SMS
8. 13th May 2010- Immediately called up the Nodal Office and talked to Mr. Satyaveer Singh. He checked out my details and informed me that it was a miscommunication and arranged for all outgoing calls to be activated.
9. 13th May 2010 - All outgoing calls were restored immediately
10. 14th May 2010 - Made a few calls during the daytime and in the evening found that all outgoing calls are again barred.
11. 14th May 2010 - Immediately called up Customer Care Representative and talked to Mr. Tanaji. He cited the old issue of incomplete documentation as the reason and asked me to go to Bhavna Televentures. On citing my earlier interactions, he then gave me the number of the Appellate Authority to communicate to.
12. 14th May 2010- Wrote to the Apellate Authority to Mr. Vishal Gurung, who is supposedly be the highest authority for Airtel in Mumbai. Got an automated response saying that my issue would be resolved in 24 hours and was given a reference number[protected]
13. Waited for 2 days and nothing happened...looked like Mr. Gurung was either not interested or had better things to do
14. 17th May 2010- Called up telephonically to the Apellate Authority to find out status of request. Phone was attended by a Ms. Nisha who told me that Mr. Gurung was not available. So I briefed her about my problem and she said that she will check into it.
15. 17th May 2010 - Ms. Nisha promptly called me back giving me yet another new reason for the abrupt discontinuation of services. She tells me that my name is given differently in the system. On querying with her as to whose mistake it was that a wrong entry has been made, she turned high and mighty telling me to go visit the ARC to rectify the issue and that she couldn’t do anything ( imagine the Apellate Authority, the highest authority of Airtel in Mumbai ) saying that they couldn’t do anything
13. In the same telecon, I told her that I do not have any other document to submit and as to whether Airtel could take back the SIM card and return me the Activation charge since the service was not being provided, her reply was interesting. Airtel would gladly take back the SIM card, but the refund was possible only after 60 days !!!
14. To cap it all, on 17th of May 2010, I receive a self satisfied mail from one Mr. Satish Pathak, Apellate Officer telling me that my issue has been resolved and asking me whether I was satisfied with the " service " provided.
15. Lastly, I write back to Mr. Pathak telling him that my issue still remains and yes true to its style...I get a reply from Airtel...thanking me for writing to them and giving me a new reference number[protected] and promising me resolution in 24 hours....And so the jouney has come back to square one...
16.I reviewed my experience with Airtel on Mouthshut.com giving their services a big thumbs down on the 17th of May 2010 and with 3 hours of writing the review, my SIM card which untill that time could receive incoming calls was deactivated completely and am now not in a position to get even incoming calls !! I get a message saying " SIM Card Regsitration failed !! ". Talk about freedom of speech.

My advice to future potential customers of Airtel is to refrain from this house of white collared thieves.

Regards.

To [protected]

Bharti Airtel Limited
224, Okhla Industrial Estate,
Phase III, New Delhi-20, India

Sub:- Regarding Landline No.[protected]

Dear Sir,
This is with reference to our landline no. allotted to us. In this regard we would like to say that we have applied connection in the name of Ishika Foods Pvt Ltd at H.No. 2088, Sector- 4, opp. HUDA Gymkhana Club, Gurgaon by giving account payee cheque in your favour to sales officer Mr. Vikas Bairwa([protected]) which he processed for the connection and no allotted as well to us but due to some mistake at our side cheque returned from bank unpaid reason being difference in signing image which we came to know on last Saturday[protected] at 09.30pm by contacting customer care for the discontinue of the services………

In this regard we would like to say that this is our fault and we apologize first for the same and we rectified the same immediately by paying on-line through our credit card amounting Rs. 1750 only. We would like to dictate a little story as experience faced during the period till date…..

Sir if a company is distributing connections on the good faith of the customers then customers also too have to be equally responsible for the same we know and as a good customer we can’t deny because we are too doing business in market but yes! You can say status is much low as yours will……………….Hence ethics of business is same my dear …. We will pay for your services and you will provide services and thus to be called business…………

We want to say that we have given those cheque has returned due to difference in signing image but we paid immediately by credit card after we got the status but it is also a duty of company to inform customers or they should have some measures about to inform customers that there services are going to be blocked in the next coming day or hours or any type o[censored]ltimatum hence this is your internal strategy and as a customer we have right to give suggestions.

A LITTLE STORY ABOUT US FACED DURING…………………

Sir, this is very shameful to brief about your customer care who attends the call at [protected].
My personal experience start when I called to know the status of payment which I paid through credit card on Saturday[protected] at 11pm in night which they respond no payment received by us till yet. Then on very next day i.e. on Sunday I again confirmed on above said nos. they replied they received the payment and your connection will be activated on[protected] till 1.30pm sharp(as min. time of 4working hours required ). I again called for requesting if possible kindly activate currently as IP TV connections also got locked but at that time they replied we are not in receipt of any kind of payment. Mind two faces and two statements when both are using same system and working under one roof.

I waited for Monday and called again in hope that connection will be active after following the team. But they replied your request is under process and mail has marked by us which is a part of procedure and waited for the target time and in vain. I requested again on customer care and argued over the matter then they told no payment has received by us…..this is ridiculous that a phone caller is not receiving proper answer from opposite side and they all are making fool of others. At last I approached MR. VIKAS, sales officer for the said problem, he replied he is in a meeting and need 2 hours to get the status clear …….. I have no more option and I waited till 5pm, he didn’t made a call and when I called him he disconnected the connection two or three times and finally he replied he can’t do anything more and he replied to have talk with his senior Mr. ASHWINI ([protected]) and disconnected the phone in ill-mannered way and behaved rudely…….that is a team of AIRTEL such a big group touching sky and this type of attitude, shame full to us…. And at that time we thought we are much better as we are…………..

Now I called to Mr. ASHWINI ([protected]) who listens the whole story and said he will reply after half an hour definitely and till yet he didn’t make any call and when I am calling he is not picking my phone Such a great senior persons they are and you have in your group family, this is very much shame for us to be known as how we treated in last 2-3 days…………………….

At last we would like to say that till this date and time our services are not activated and no senior officers has approached us over our problems and one more thing we wish to surrender the connection as we need not require any harassment and any problems with us and when we have paid the whole amount. Kindly guide for the surrender formalities……………………


Thanks
FOR ISHIKA FOODS PVT LTD

DIRECTOR
Gaurav goel
2088,sector 4
Gurgaon-hry.

[protected]
18-40 pm