Airtel Complaints & Reviews

I have taken a new AIRTEL connection 5 months back. At the time of installation, AIRTEL person also installed a wi-fi modem and charged 1500/= for this.
After 1 month, the wi-fi modem stopped working and when i made a complaint they installed a very old model of wi-fi modem. I was totally disagree with this because i have made the payment for a new latest model wi-fi modem. I raised my voice and asked them to either replace the modem with the new model or reimburse the amount of modem in the bill.

I made complaints many times. After getting frustrated and fed up, I said to airtel customer care that i will not make any payment untill and unless my query gets resolved but still there is no effect.
Moreover, now AIRTEL again n again disconnect my connection due to which i face a lot of problems in my business. Now, i am looking forward the way to consumer court to get the full claim of my loss and teach the lesson to AIRTEL.

Dear sir,

Wrongly deducted charges for java game which is not supported my handset.

Bymistake i pressed add in my application airtel deducted Rs. 99/- after that game was not downloaded, again i registered complaint but it was closed without contacted to me.

Airtel has to give option to cutomer re confirm while purchase any things sometime it will not require to us.

Please re open my complaint or wave off the charges.


Regards,

Bharat Savaliya
M: [protected]

-----Original Message-----
From: [protected]@yahoo.com
Sent: 07/07/2012, 1:23 PM
To: [protected]@airtel.in
Subject: SR 44572930


My complaint no 44572930.
It has been closed without my confirmation.

Please re-open it.

Regards,

Bharat Savaliya
M-[protected]

I AM A RESIDENT OF H.NO.293/17 DAYANAND COLONY REQUESTING YOU TO CHANGE MY POSTPAID CONNECTION TO PREPAID CONNECTION OF MOBILE NO. [protected]. I CALL TO THE COSTUMER CARE BUT NO CONFIDENT WAS GIVEN BY THEM. THEN I WENT TO AIRTEL OFFICE WHICH IS NEAR COMMITTE CHOWK ,KAITHAL. THEY SAID THAT THIS NUMBER WILL NOT BE CHANAED IN PREPAID CONNECTION. PLEASE TELL ME ALL DETAILS AND INFORMATION ON MY EMAIL ID [protected]@yahoo.com OR ON MOB NO.[protected].
YOURS FAITHFULLY
R.P BANSAL
H.NO.293/17 DAYANAND COLONY
KAITHAL.
[protected]

I would like to inform the head of the DTH operations of airtel to kindly look into the problem i am facing regarding the unavailability of some of the channels included in my package.Due to satellite migration and realignment of dish I was deprived of viewing some channels for a long time. In spite of several correspondence to the customer care center they falsely assured every time that your complaint will be rectified within five days or 24 hrs.I started correspondence with care center with effect from 13.6.2012 to 5.7.2012.Lastly i was informed that an engineer will visit to attend to my problem from Tinsukia district,Assam.But till date no such step has been taken by the customer care center.
I would kindly request you to compensate the amount i was charged for the unavailable channels of my package.If no further action is taken then i would surely remove this DTH service after the expiry of my validity.
ID no.:[protected]
complaint no.:20127171

Sir,
My airtel prepaid mobile number [protected] (may be life time Sim) has been deactivated, incoming/outgoing calls barred with no network. Presently i am in roaming (i.e. in AP). Without informing (voice call/text message) me the services have been dis connected. I tried to contact to customer care through phone and e-mail but till date no satisfactory reply received.

Please tell the remedial method or procedure to re-activate it.
Thanking You.

MD Khalid Ahmed.

3 airtel sim holders are disturbing me day and night.nubers are [protected],[protected],[protected].they are talking in rough language.

dear sir,
i was using aircel number and a call came from airtel about to mnp.they have said you can take 99 plan right now after you convert this to 149.but after i take this99 monthly rental plan i have called to airtel about to change plan to 149. they said you are not eligible for this plan.i want to change this plan to 149.please provide me.thanks

Hi,

I had taken an airtel IPTV connection, and am trying continuously to disconnect this service as its crappy, I have so far placed multiple requests to disconnect, but some how it gets reactivated again and i am being changed 250 INR from Oct 2011, the date of my first request placed to disconnect.

My several calls are recorded, but no action is taken ever, i placed emails to their nodal office as well but still no action..

Other users of this site please note, Airtel has gone to dogs, they were good service providers before now they have just lost it. they dont thake their equipment back after you disconnect as well. I still have the Airtel Dish and STB with me which i had used before Airtel IPTV.

Please help take action on this.

Challu
+91 [protected]

This is in reference to Airtel Number [protected], for which all the bills have been cleared. But repeatedly calls are being made stating that there is an outstanding amount of Rs. 1696.00 on this number.

This started when one of our employees left the organization in March, this number was allotted to her and the bills were paid by the company. We made a request for surrender of connection in March and were told that there is an outstanding amount and without clearing that, the services cant be stopped.
After the generation of next bill, services were stopped and Airtel people started chasing us for Rs. 4147.20. Out of this Rs. 4147.20, Bill for Feb - March was Rs. 2451, which was paid after the bill generation. Still we were being bothered for Rs. 1696.00.
We checked our internal records and past bills and found that this bill dates back to the usage for the period of 8.10.11. to 7.11.11 and the same was paid on 30th November 2011 (Cheque no. 399645, Bank of Maharashtra, Issued on 22nd Nov 2011).
We sent a mail to Airtel stating that this payment has not been updated in their records. We have sent them the bills for last one year alongwith Bank of Maharashtra statement showing the payment details.
But Airtel people and the settlement party seems to be a bunch of fools, thrice we have mailed these details to them, still a court notice has been sent to us.
This is not enough, they sent a person for collection of payment, who was rude and pathetic. And apart from this we are constantly getting calls and those who call up are lacking mannerism and understanding.

One snapshot showing the bills on the rightmost column, cheque number and cheque clearing date has been attached with this complaint.
Kindly look into this matter.

Intec Infonet Pvt. Ltd.
New Delhi

Airtel demanding charges for Safe Custody which is unfair. Request all IT professionals to have a knowledge of the same and change the service provider by keeping the same number. They even are charging to talk to Customer care. Their Cust Care Centres are pathetic. They treat you as though you have come to ask money from them. Lose all the time there.

I would like to question as to why they charge money for safe custody? What is that they are offering to the customer by doing so.


My idea for all the customers fed up with the Safe custody charges is to change to another service provider who gives safe custody free of charge and after coming back decide which service provider you want to go for to use the mobile services.

For Now, some one needs to teach airtel a lesson for them to come on ground level.

Dear Sir,
My prepaid Mobile Tel.No is [protected]. On 6th July at 2.16 pm., 2012, an amount of Rs 44
has been charged to the above account in the name of sms service.But I have already taken this sms service 1 week before.on 6th day i have not activate any sms services.When i try to call customer service number (both 198 and 121) there is no option for complaint registration.Anyway i lost 44 rs.please help sir..Please resolve the issue immediately.
thanking you,
lakshmi

I would like to inform you that i have a mobile with airtel connection .My number is [protected],i am always getting a unknown number which has no number i can not call back or find out from where the call or sms is
it is a unknown number that is no number.
i would kindly request you to look in to this matter because i do not know from where i am getting this call
thanking you
rani kumar

To: Airtel customer care
to whom it may concern.
sir,
Please stop sending me useless service messages to my Airtel number (i.e. [protected])... These messages are too irritating like, "Rajnikanth jokes", "summer Health tip", "Indian express news", "Bengal quiz" and some other ones.

I like the Airtel network very much. I want to convey the idea that I want neither those services nor those service messages on my phone. I'm hereby requesting, just stop sending me those stupid service messages with useless offers.

Thank You,
Prajesh Kumar Basu
Airtel customer
(ph no: [protected])

Despite my several requests to the Airtel for MNP from 24th May, 2012 till now my request for MNP has not been completed and have been creating problems on flimsy grounds and not allowing me to migrate to Tata Teleservices providers. My cell No.[protected] and my name is Ashok Kumar and i request the concerned authorities to take immediate action against the above service providers and see that my MNP request is completed at the earliest.

I ordered on Airtel Digital TV Connection ID No. [protected] on 26.06.2012 for a package of 'Value Sports' which is Rs.165.00 per month on Toll Free Customer Care No. of the Company But they started a package of Rs.248.00 p.m. plus Rs.13.81 extra deduction per day. I made a call on customer care number but Mr. Dixant said that we cannot change the package.
Company provided us HD Set Top Box whose rental was Rs. 175.00 per month under 'Value Sports' but now company has changed its rates to Rs.248.00 per month without any notice. Mr. Dixant was saying that higher rental will be charged on HD Set Top Box.
Company should exchange our HD Set Top Box with simple Set Top Box if it has changed the monthly rental rates.

Rakesh Sharma
Jagdamba Vihar
Patel Nagar,
KASHIPUR - 244712
Distt. U.S.Nagar (Uttrakhand)

Mobile No. [protected]
Email : [protected]@gmail.com

This is to inform you i activated sms pack on 1/7/12 on my no.[protected],but not working from 2/7/12,i inform and complaind costumer support many time but they did not solve my problem.on 2/7/12 at 2-3pm sinear costmer suppoter tel me that problem has been sortly or 5/7/12 and complain no.given sortly ,but they can not given any no.and not solve my problem.i recive one sms from AK-AIRCCM at 01;13 pm on 04/07/2012 your service request no-cwrch[protected] has been resolved.wetried contacting you and were not able to contact you. so iam mentaly and welthaly harass from few dayes,kaindly requested you to take action against my complain.

Airtel Mobile Tower
Dear Sir,

I would like to bring to your notice that we are bearing the installed airtel mobile tower on the roof of H-89,vikas puri without any prior permission from respective authority or negligence of NOC undertaken from us.


We would like to bring to your notice that installation of mobile towers in residential area is not authorized by the Deptt of Telecom. As mobile tower emits RF radiations and is harmful for health. The dangers of people suffering from ill effects of radiation are many, such as cancer and brain tumor. The official document through this link will explain everything:

http://www.liveindia.com/news/radiation5.html

http://www.cogentemr.com/adverseeffects.html


We along with other members of vikas puri RWA ,H block and H1 block ; request you to take some immediate action on this. Hope necessary heed would be paid on this critical issue as soon as possible.


yours sincerely
RWA ,H block
Vikas puri
New delhi
110018

dear sir
i m pavan kumar, from ongole, in myfriend circle one friend(B) is know my another friendd's(A) sister mobile&landline(home)numbers. he is calling to her. he is using airtel prepaid mobile number. at that number it is proofless/duplicate proof sim.that'y cn"t get the details abt the mobile number in airtel office.
also i"ll try to get the details of the mobile number, but no use.
dear sir.
plz help me sir.
sir i want to save my friend's sister's life so i want the incoming call list since 01/06/2012 to 05/0/2012
pls resolve this sir pls pls pls

I was a core airtel customer. But now I have been made to rethink my decisions. I had taken Airtel 3G dongle about a year back. Recently, by looking at the airtel website (attached screen shot) I made a recharge for Rs. 250. As per the website it says 1GB data usage with validity of 1 month. But when I reached my PC to check the recharge, I had received only 512MB of data usage. When I enquired about this with the customer care their reply was not at all satisfactory. I had to call again for the same and the person who received the call forwarded me to his supervisor. He immediately provided me with nodal officer's mail ID, saying he can only do that for me.
After this I mailed to the nodal officer, who did not answer my query, and after wait of around 4 days, nodal officer replied me for more details. I replied back with the details and for this I got a mail from nodal officer saying he has escalated the issue. This is the 5th day since the escalation and I have not yet received any answer or solution to my query. I am pretty sure Airtel would never be my suggestion to any of friends, if this how they interact with the customers. I am hoping for a resolution at the earliest.
Airtel 3G dongle num.: [protected]
Compl Lodged on: 23 - June - 2012
Regards,
Ashith
[protected]

Please find below my experience for purchase of a new Airtel DTH connection which is in complete contrast to their current TV campaign. My local cable service provider is much more efficient and responsive.

June 29, 2012 - I book 2 connections (HD recorder and normal DTH connection) through your call centre and make payment. I am assured that I will get the installations in 72 hours
July 1, 2012 - I dont get any call, so I call and lodge an email complaint. Basis the same, I get a call and am assured that the installations will happen the next day
July 2, 2012 - Nothing happens. I write another email and also send an email through your grievance link on your website. I get a call and I am assured again that the installations will happen the next day
July 3, 2012 - Different day, same story - NOTHING HAPPENS!
July 4, 2012 - I get another call and again I am assured that installations will happen the next day at 10:30am
July 5, 2012 - AGAIN NOTHING HAPPENS!

Airtel should stop its current TV campaign as it is not what Airtel DTH is about. They should sort their back end and then claim that the Airtel digital experience is superior to cable TV.

My details below:
Name: Ninad Raikar
Phone: +91 [protected]
Address: 2nd Floor, Plot no 51, Saraswati Niwas, Shri Krishna Nagar,
Borivali East, Mumbai: 400066
Transaction ID: 20369784
Booking ID: 102268
Customer ID: [protected]