[Resolved]  Airtel Digital TV — wrong Deduction of balance

Airtel DTH — wrong deduction of amount

Dear Sir,

i am a customer of Airtel Dth services. service is registered on my father name with the customer id [protected]. i lodge a complaint about a unproper edeptor which affecting picture quality. i got reply via sms that my complaint is solve but there was no action taken by the airtel.after some days again i lodge a complaint that time they solved it in that action they have to deduct rs 300/- once as a service charge. but after a month they deducted rs 300/- again and saying that you lodge 2 complaint so you have to pay twice.

i am a customer of Airtel Dth services. Service is registered on my brother name with the customer id [protected]. I lodge a complain about not receiving any signal .On my complaint they had sent an engineer who after survey told us that the main part of the antena i.r LNBF is broken and need to be change . He promissed to come back again on next day and for temporary purpose he replaced an old LNBF but it doesn't worked out .So he told us that he is going to come with new LNBF.

Next day the engineer didnot come and from that day we are every time informing the customer care to sent the engineer but no proper action they took.

With that our account had been debited with the LNBF Cost .I just wanted to Know when no New LNBF was replaced then how can they debit my account .

Therefore due to your people day by day you are debiting our account as fine for not recharging the account .

Look into the matter And refund my debited money as no new LNBF is replaced.Your engineers are giving Foul Feedback at your end Due to which we are suffering a lots...

AIRTEL DIGITAL TV — WRONG BALANCE DEDUCTION

My customar Id is [protected]. I am using three set top box under the same Id. In my room my STB id is [protected].On 12.10.09 i got a message in my TV that rs. 75/- has been deduct from my account balance. Then I made a call to customar care on 14.10.09 at 12.09 am. and at that time I came to know I have booked a movie. But really I dont. Then I asked to the Flr. Manager(Mr. Kunal) that I want to listen my voice recording when I booked the movie. then he told me they cant because of their company policy.Then he gave me a complain no. 1220878 & told me my problem will be rectified within 15.10.09. On 14.10.09 I got a message in my registered mobile no. that the problem has been resolved.Today I again made a call to CC and had a talk with Mr. Biman Biswas(Sr. Process Leader) but he was telling me that I have booked the movie, then again I want to listen my voice when I have booked the movie. But he refused me. I just want to know why they are cheating with the customar. If they need money then they can ask directly to the customars.I just want justice pls help me. And please refund my Rs. 75/-. Otherwise I will disconnect my digital tv connection & I will take different tv connection.

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Airtel has the worst customer service. They had a technical problem and deducted Rs. 1200 from my Airtel Digital TV subscription. When asked why, they have no reason and tell that the money is reversed in my credit card. I have cross checked with my bank and there is no money there. The service was disconnected from their end on 14th Sept. To date my TV subscription has not been activated and the amount not credited to my account.
When i call the customer care to know about the complaint status, they create a ticket number for every call.. so far I have close to 15 ticket numbers from emails and phone calls. I always give them the old ticket number for follow up, but everytime they create a new ticket number. This is ridiculous and the worst kind of a service I have never expected from Airtel.
My customer number - [protected]. Complaint number - countless.. still counting on a daily basis ...

Would be really glad if this forum highlights it to the right people and gets this rectified.

- Gokul

AIRTEL DIGITAL TV — wrong amount deduction

I have purchase airtel digital tv online on 27 oct 2009.. i booked the economy pack of 3250 for one year .when i was making payment through i-banking thier site said your payment could not be make due to some technical problem so try again after some time and in this way my transaction was made 3 times each for 3250 rs.. I complaint to costumer care and they told me that my two transaction will be refund to my bank account in 72 hour but i havn't get any amount yet and they dont give me proper response even whenever i make complain to costumer care . Please solve out my problem. my customer Id is [protected].

AIRTEL / DIGITAL TV — Wrong deduction of Amount

Hello Airtel,

This is Saurabh Sharma (Customer ID - [protected]), I am here to address one of my concerns which has not been handled by the
Digital Tv Customer care and every time I call the customer care, they open an SR logging a complaint however I do not see any stringent actions
been take from their end.

It's the same with the team leaders as well as the customer care executives, either they do not know how to handle the issues addressed
by the customers or they lack process knowledge, which is again creating lots of dissatisfaction amongst a whole bunch of customers.

I did a recharge of Rs.628.00 on 9th of October since I had to get the airtel tv relocation done and requested for an engineer to visit
my place however after calling the customer care several times, I could not get the technician to my place hence I got the airtel TV installed
through a local airtel technician available in my area where I am residing currently.

Neverthless, of this act of carelessness, the airtel has charged me Rs. 300 towards the relocation however none of the engineers visited my place
to install the connection because of which I paid a local technician an amount of Rs.800.00(Including the extra cable charges).

Despite of my several calls to the customer care, the action what they have taken so far is that they logged a complain against the engineer who was
supposed to visit my place and no further actions have taken place so far.

I called the customer care today as well and spoke to Rachna who was unable to address my issue and when I asked for an escalation, she said that none of the
team leaders are present on her floor hence I opened a service request number # 4481941 (issue is balance deduction) to request the senior executives to look into the
issue and call me back with the detail clarification.


I want to seek a clarification about why I have been charged an amount of Rs.300 when none of the engineers have visited my place, could you please look into this issue
and revert ASAP?

Should you need any further clarification on this, please call on [protected].

Thanks,
Saurabh Sharma

Airtel Digital TV is worse in their services.

I have never experienced such bad service with any other product or services through out my life.

Never Never go for it.