[Resolved]  Airtel Digital TV — wrong offer promises by customer executive

Address: Kerala

id : [protected]

My due date was on oct 24th. I called up the customer care on 23rd oct at around 8 30 pm(today) and asked him for recharge plans and offers available. The information given to me was recharge of 341 on 310rs recharge, 451 on 410 rs recharge and 561 on 510 rs recharge i.e.10% cash back offer. Upon confirmation I recharged for 510. However now when i call up the customer care they say there is no such offer and that they would give me a max of 40rs cash back. And i have to wait for close to an hour so that he can take this decision. Why do two executives give different offers?..are these cash backs out of their own pockets?.. This is not the first time this has happened. Every month we recharge on confirmation by the customer care and then have to fight for it.

I have been using airtel digital tv services for the past 2 years and i am extremely unhappy and frustrated at the responses of the customer care executives. I would greatly appreciate if you respect the money and time spent by your customers.

Shine