Submit a Complaint
Mobile Service Providers
Airtel

[Resolved]  Airtel - Dish TV — pathetic customer care & cheap marketing

I had purchased an Airtel digital tv in march 09 & took part in there contest Stars come home, in the weeks time I was informed that I won nokia mobile phone in the contest & then the trouble started. Since then I have been waiting for my prize but I havent recieved either my prize or a satisfactory feedback from customer care department.

After making a number of calls to airtel customer care department & sending them a number of mails, I got a shocking response that my name was not in the winners list whereas my name was even published on there website(anybody can check on there site for my name) since last two months, also mailing there nodal officer was of no use.

Every time I used to call airtel customer care I was told that I will be getting a feedback in next 48 hrs which never happened. Now when I am inquiring about the commitment of the supervisor that I was suppose to get a reply within 48 hrs, the customer care department has no answers & are deliberately disconnecting the call after putting me on a long hold.

This is the most pathetic customer care service I have ever seen or gone through, thus I would suggest that no one should buy airtel dish tv because when you require a customer care service you will get none, even I have tried to speak to their manager who never came on line & disconnected the call. So if a manager of customer care department is avoiding the customers what will his subordinates do & how good the whole department might be, anybody can make out.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
 
72 Comments

Related Airtel reviews

[Resolved]Airtel - Airtel live-portfolio manager failure8[Resolved]Airtel Prepaid Services - harrasment from an airtel executive3[Resolved]Airtel Prepaid - Cancellation of caller tune6[Resolved]Airtel, India - Extremely poor service3[Resolved]Airtel Prepaid - not activating the offer which has been recharged through flexi3
View all 54608 Airtel Reviews

Comments

Hi Everyone please do not buy Airtel Dish... Very poor customer service and very dissatisfied... They never care for customers. And the quality of the setup box is very poor.
Reply
VERY, VERY, VERY, VERY... DISATISFIED DTH SERVICE. No Signal, No cust service.
Reply
my id is [protected]
My digital tv of Airtel is not working properly. there is no signal( STAR JALSHA & DISCOVERY). i have complaint to the customer care and complaint no. is 1920429.
Reply
my id is [protected]. pl. change my address.

address: H.NO: B-4149, PANIPAT REFINERY TOWN SHIP(IOCL),
PANIPAT-132140, HARYANA
Reply
i am using dishtv for 3years, but when i shifted my house i picked the dish withouth the clamps holding to the floor, but for reinstallation they are saying that they cant provide the clamps alone instead they only can replace the whole dish instrument itself.

Instead of giving one finger sized steel supporting clamp they want me to replace the whole instument itself for the cost of around Rs.575/-

very very bad service.
Reply

Airtel — Cheapest service of airtel

I have recharge my airtel mobile number 2 monthly mo with 98. But it dosnt activate . I call 4 custumore care they tell me that plan takes a hour 2 activate plan . But the plan should nt be activated till 3days left for recharge. They give us only next date n next date i am totally feel bad
Reply
I accept all the comment actually they are correct.i'm living in maldives and bought airtel dish tv .now it is half and years ago .we faced many problems like no signal, freezing .i agree that we are living from very far away, but signal gets through from satellite, it should be correct if there is not climate change .now we can see only zeetv, star+, sony, starmovie, hbo and utv movies etc after 10:00 clock at nyte we cannot see anything .only can see the long msg that written in recharge or no signal .pls you people have to think strongly after you selling like this kind of expensive products . also tell us how we can see all the channels from the this products. or else i can say that this product is fake . pls do something .give some good answer
Reply
Airtel customer care is not giving proper response regarding the particular channel. Initally I had GOD-TV Channel in my plan now they have replaced any other channel in place of it without giving any intimation and for this we have talked several time but due to their poor service and unadequate informations I still grappling in problem, because I used to see GOD-TV. I suggest you not to take Airtel Dish TV.
Reply

Dish TV — No one take care

Dear sir / Madam,

I am Mr.Anail Kotwal, using Dish TV service (dish tv India, essel group) for my 4 television set (service Id [protected]).
I registered compliant on[protected].21 P.M. for reinstallation of Dish,that time my compliant no was 41673961.
Till date no technician visit my home or no one call me.
I call around 20 time on your customer service no[protected]. Every time they provide me new compliant no. & telling your compliant will be resolved with in next 24 Hr. I having list of your compliant no.
I fully fade up from service.

This is various comp lent no which provide without solving problem 41673961 on 13/7/2010, No41758159 on 15/7/2010, No 4180486 on 16/7/2010, No 41805039 on 16/7/2010

Please do the needful action as early as possible

List of customer service representative of Dish tv which I talk Arshad, Mr. Abhishek, Mrs.Seema, Mr.Arvind, Mr. Gauri shankar, Mr.Vishal, Mrs.Namita.

Regards

Anil Kotwal
Cel No-[protected]
Email :[protected]@gmail.com
Reply
I have booked Hd DTH online .Mr Manoj from Noida who have send a person to collect cheque for Rs 2640/ telling that airtel dish antena will instal withein 24 hrs but till today nobody has come to install the dish antena . Next time before buying, paying for any such product I am definately going to surf for customer issues.
Sadly I have already paid for intallation ofr Airtel Dish Tv which is yet to be installed.

I am one of the customer of your airtel digital TV but sorry to say this is the poorest service in the service sector.
First of all your team is cheating the customers. I am the victim of that.
Reply
Hi Everyone please do not buy Airtel Dish... Very poor customer service and very dissatisfied... They never care for customers. And the quality of the setup box is very poor.
Reply
Very pathetic service provided by Airtel Dish TV...i called up customer care so many times for reinstalling the device when i shifted by house...but these people won't even respond to customers and still noone came for installing the device...im fed up with this thing...pls dont go for airtel dish tv.

Maneesh Mohan
Basava Nagar
Bangalore
Reply
pls dont go for Airtel Dish TV connection...their services are so pathetic...im bought a DTH connection recently..and when i shifted my house..i called to customer care and made a request for reinstallation of the device...but even after 2 weeks noone came ...i made so many calls to customer care and im fed up with their service. they are very happy taking money from customers...but for service they wont be available...

Maneesh Mohan
Basava Nagar
Reply
I recharged my account on August 8, 2010 and the amount has been debited from my credit card. When i called customer care they say amount has not been credited in thier account. I checked with the bank they confirmed the amount has been debited from my account. I called customer care and gave the transcation no. The customer care said gave us time till 11. I have spoken to zillion customer care, they dont know how to handle calls. Customer service is very dirty.I am tired of calling them but i have not got a solution yet.

If this is the way airtel operates, these guys can never succeed.
Reply
dear sir

we are intersted in dish tv franchies in paonta sahib h.p but nobody is giveing me contact person del no in himachal kindly provide us details my email id rajesh.[protected]@gmail.com my del no [protected]


thanks & regards
rajesh sharma
[protected]
[protected]
Reply
I am prakash narayan sawardekar
iam give order dish tv on 05.09.2010 but no one dillivered on time.
no one responce to me from klyan service senter.
Reply
want to add simply sports channel top up having balence of 500 rs itself there but no any basturt is helping me out there. i am going to cheng the service provider onwords.i tried 34 times customer care number.but no proper answer evry time new complain numbers for the same problem. i got almost 13 complain number for single problem, but no action for that so suffered alot so going to chenge the service. yogi
Reply
Iam a customer of Airtel DTH customer since July 2009. My customer ID is [protected], i faced lot of problem in between, but same was looked after with a day or two, but on 05.09.10, i made a complaint for non working of STB, after making reminders daily they changed the STB on 10.09.10. which is also not working, made again complaint, but every time there customer care executive says that it will be rectified with in 24 hrs.some time even they are not giving proper reply.I think that they are only interested to take money from customers with giving ZERO service.
Now I think that should not go foR Air tel DTH Service.

Vijay
Ghaziabad
Reply
COPMPLAINT NOT AGTTENDED OUR MOBILE NO [protected]
Reply
I have buy it and there is a offer of four months free but after 3 months it is saying recharge it what is this if you are not able to give offer then why are you offering
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54608
    Pending
    0
    Resolved
    21965
    View all 54608 Airtel reviews & complaints
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information