Airtel Complaints & Reviews

Copy of all the mails sent to & received from airtel customer care are reproduced below which clearly indicates my grievance

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From: [protected]@yahoo.com
To: [protected]@airtelindia.com

Sent: 19/06/2010 20:55:29
Subject: Ref No : F[protected]

To whomsoever it may concern,


I am an Airtel customer for the last four & a half (4.5) years with the postpaid connections, bearing numbers [protected] & [protected]. With this in mind I opted for one more post paid connection, but for the last one & a half month, I have faced much harassment, which is being put forth as under:

1) Rent/lease agreement along-with the application & Rs 300 security deposit. I was provided with the number [protected] on 10/5/2010, which was activated on 11/5/2010.
2) I received a letter from airtel about my number ( [protected] indicating the plan etc
3) Subsequently I had to make half a dozen trips to your vendors place with several silly reasons that I have to sign in blue ink & lease agreement is not acceptable etc,
4) On 21/5/2010 the number stopped functioning & I received a bill No [protected]
dt 24/5/2010 amounting to Rs 149.30 for the number [protected], relationship
number [protected].
5) I then complained on 121 with my existing number [protected], I was asked to go to the vendor and get a new sim card & not to make this payment & either take back the deposit or take a new sim card.
6) Accordingly I submitted fresh set of documents which also included the income tax assessment order of the last year
7) Then before I could get the second sim card from the vendor, a representative from Airtel came to my residence for verification of my number [protected].
8) Even after 3 days of verification my number did not start functioning & I was compelled to take the 2nd sim card with number bearing [protected] which was activated on 8/06/2010.
9) After a few days I again got the message that I have to submit the documents.
10) I spoke to one Mr Tushar on 198, who on my insistence connected me to a higher officer one Mr.Shahid. He requested me to visit the vendor once again & resubmit the documents & also ensured that, there will not be any problem & the complaint number is F[protected].
11) Finally on 17/06/2010 all outgoing from my new number [protected] stopped functioning.
12) I received call on 18/06/2010 at 9:11 am from Airtel ([protected]) for verification of my new number [protected] and confirming that the documents submitted by me have been received by them & when I informed her that my outgoing has been deactivated. I was assured by her that it will be activated soon. Subsequently on 18/06/2010 my incoming also has been deactivated.

I have undergone tremendous mental harassment & financial loss in this period
due to uncertainty of my communication facility.

In view of the above if my connection is not restored within 24 hours, I may
be compelled to take necessary action as deemed fit.


Rameshchandra C Keni



From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Sun, June 20, 2010 3:14:33 PM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|]

Dear Rameshchandra Keni,

Thank you for contacting Airtel.

We understand from your previous interaction dated 19/06/2010, you have requested to activate the Outgoing call facility for your Airtel number [protected].

We regret for the inconvenience caused to you.

We would like to inform you that your Outgoing call facility has been deactivated with effect from 18/06/2010 due to non receipt of documents.

We request you to kindly send the scanned copy of the documents which you have submitted in the Airtel Relationship Center and the address of the Airtel Relationship Center, enabling us to do the needful.

For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.

Warm Regards,

Rekha R

Customer Care

Bharti Airtel Limited
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Sent: 20/06/2010 21:29:32

Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|]


Dear Ms Rekha,

It is disgusting to note that when 0n 18/06/2010, I got a confirmation call from Airtel regarding receipt of documents & the assurance provided over thephone that the activation would be made at the earliest & now asking for the documents again is just meaningless, This kind of treatment to an existing
customer is crossing all limits of harassment.

All the documents are with the Airtel relationship centre. However I am sending
the scanned copies as attached zip file. Hope the response from Airtel is positive by activating my number immediately. I am sending the scanned copy of the income tax assessment order which has already been submitted twice.

Airtel relationship centre address is as under :
Gayatri Telecommunication,
Deep Niwas, 46,
Aundh Road,
Near Ganapati Mandir,
Khadki, Pune 411020

I would like my number to be activated latest by 11:00 am tomorrow, failing which I would make the claim for the mental agony, harassment & financial loss which I have suffered in this period.
Matter may be treated as most important & urgent.
Rameshchandra C Keni


From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>

To: [protected]@yahoo.com
Sent: Mon, June 21, 2010 8:21:14 AM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|]

Dear Rameshchandra Keni,

Thank you for contacting Airtel.

We understand from your previous interaction dated 20/06/2010, you have expressed concern over deactivation of services for your Airtel number [protected].

We regret any inconvenience that your experience has caused you.

We would like to inform you that our records indicate that your number has been deactivated due to incomplete documentation and as per process your are requested to visit the Airtel Relationship Center from where the connection was acquired and submit the necessary documents in Airtel Relationship Center for reactivation of your number.

We regret to inform you that your number could not be reactivated at present as the same is temporarily deactivated automatically and the same can be reactivated at Airtel Relationship Center only.

For further assistance, mail us at [protected]@airtelindia.com.


We value your association with Airtel.

Warm Regards,

Mahendra P
Customer Care
Bharti Airtel Limited


From: [protected]@yahoo.com

To: [protected]@airtelindia.com

Sent: 21/06/2010 14:39:05

Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|] : deactivation of No [protected]

Dear Mr Mahendra, P.

As suggested by you I referred the matter with the airtel relationship centre & I am given to understand that the income tax assessment order is not an acceptable document. For your kind information the airtel website clearly indicates that the income tax assessment order can be submitted as proof of address.The extract of the web page is reproduced below.

Quote "

" In case the Proof of Identity document does not contain your address, you must submit one of the following documents as Proof of Address:

Electricity Bill of State company (not older than last 3 months)
Telephone Bill of Fixed Line (not older than last 3 months)
Water Bill (not older than last 3 months)
Ration card
Income Tax Assessment Order (not Older than one year)
vehicle Registration Certificate (RC)
Registered Sale/Lease (Rent) Agreement "

Unquote

Now if this is the excuse given by the document checking authority of Airtel, I will not be left with any other alternative but to resort to approach a proper forum to address my grievances

Rameshchandra C Keni



From: "[protected]@airtelindia.com" [protected]@airtelindia.com
To: [protected]@yahoo.com
Sent: Mon, June 21, 2010 4:49:29 PM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|] : DEACTIVATION OF NO [protected]

Dear Rameshchandra Keni,
Thank you for contacting Airtel.
We understand from your previous interaction dated 20/06/2010, you have expressed concern over deactivation of services for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

We request you to write to with the scanned copy of address proofs documents where you have submitted the same to initiate further action.

Alternatively, you can also visit nearest Airtel Relationship Center and submit the address proof.

For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.

Warm Regards,
Rehan Yousif
Customer Care
Bharti Airtel Limited


From: Ramesh Keni <[protected]@yahoo.com>
To: [protected]@airtelindia.com
Sent: Mon, June 21, 2010 8:46:09 PM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|] : DEACTIVATION OF NO [protected]
To Customer care,

Every time a new person from customer care replies with the same query without reading my replies. I have already sent the scanned copies of documents & the address of the relationship centre.

Matter be treated as most urgent.

Ramehchandra C Keni

Dear Sir,

I am using Airtel number for last four years. I have also GPRS Connectivity. Regarding some GPRS issue i called to airtel customer care number 12118. That time their customer care representative told me to call from another number so they can check the problem. Then i tried to call from my friend number. i got a voice message that this call will be chargeable. This information is really shocking because i haven't get any message or mail from airtel that call to customer care is chargeable. If i tried from my number, this voice recorder is not there. it is connecting directly. Customer care is for assisting the the customer.not for making money centre. Bharti airtel exploting this service and making money out of this. Airtel have more 20 lakhs customer in allover india. if 20 lakhs people will called ontime in a month they will get a money 2000000 X .50 ps = Rs1000000/- apporx. without any effort. They charging money from the customers due to their problems. Why we should pay for getting their service. Please take this complaint as a serious issue and resolve ASAP.

MY MOBILE [protected] IS BEING CHARGED FOR SERVICES SUCH AS JOKES AIRTEL RADIO ETC WITHOUT MY CONSENT/REQUEST. I HAVE ALREADY BEEN DEDUCTED WITH ABOUT 90 Rs. TILL DATE. WILL AIRTEL DE-ACTIVATE SUCH UNWANTED SERVICES PLEASE.

I am Giridhar having Customer ID : [protected] taken a new Digital TV connection recently ( booked on 12th May 2010). While taking AIRTEL DTH service I contacted AIRTEL DTH customer care and got assurance that BHAKTI TV ( telugu religious Channel ) will be provided. Keeping trust and hope on AIRTEL DTH services I paid Rs 1791/- for 4 months of free service.

With out any notice AIRTEL DTH changed my favourite channel (channel 529)to some other news channel. By doing this act I am very much upset and disappointed.

Please take action for my favourite channel as AIRTEL DTH committed to me before I accept subscription.

I am least bothered for AIRTEL DTH any other channel with out Bhakti TV.

If AIRTEL DTH can not able to provide what I demand ( Bhakti TV ), I would like not to go with AIRTEL DTH Digital TV services any more and I also demand full return of my money with suitable compensation

Sir

I have take AIRTEL IPTV connection for residential usage in 2009 by paying the installation charges. On 28th April 2010 I applied for shifting of IPTV connection to new premises. Shifting was promised in 3 working days. Time elapsed and shifting did not happen and hence I kept on calling AIRTEL IPTV CUSTOMER CARE for 20 days but nothing happened. Whenever I called the customer care I got a reply our servers are down now. I requested them to call me back when the servers are up to resolve the issue up on which they replied we cannot call the customer to resolve the problem. They never got back to me with any technical problems involved. Due to Unacceptable delays and poor services I wrote to AIRTEL IPTV NODEL OFFICER enplaning the above and asked for disconnection of IPTV services due to laps of services and refund the installation charges. They disconnected the IPTV services but then I got a regular bill like every month. Upon questioning them they reduced the bill as per shifting application date and I paid the same. Since then I haven't got any reply from nodal officer explaining the poor services and the return of installation charges due to poor services. I request you kindly take necessary action at the earliest possible date.

Thank you

Harsha

Recently I took a Airtel prepaid mobile sim. Though I am able to call from the number but all the SMS which I am sending is getting failed. Every time it is showing Error and giving option to retry or cancel. I talked to Airtel customer care executive and she told me to check the SMS delivery settings.

As per the settings,

Validity Period - Maximum, Message Type - Text, Service Center - [protected] and Reply Path - No.

Please look into the matter and resolve.

Date : 18th June 2010.

From : Mrs L Kashmiri ( 74 years old )
: Versova, Andheri (w), Mumbai 400061.

AIRTEL PREPAID CONNECTION
# : +[protected]


To

Airtel
Management
Mumbai.


Subject : Complaints…

1. Unwanted and unnecessary activation, promotional calls & and being charged….since past ONE YEAR

2. Unauthorized activation of the schemes and packages

3. Unnecessary disturbance all day, and that disturbs her sleep and health.


Some of the schemes and packages ACTIVATED AND CHARGED without our knowledge are as under :

• Matrimonial sites
• Cricket scores
• Jokes
• Airtel Radio
• Airtel talkies
• Caller Tunes, songs, ….. etc etc
• Some others too that are not yet known to us … as the staff was checking and call gets conviently disconnected.


Sir / Madam,

This is a VERY SERIOUS BREACH of trust by your “Airtel Company”, where I have now decided to take legal action and I will make sure this is in print in all leading newspapers.
There’s utter lack of responsibility and absolutely no accountability on the part of this unprofessional organization. It accounts to CHEATING, practically EVERY customer.

My mother is 74 years old and she just watches TV programs that too very few.

She brought this to my notice that there are messages and unnecessary calls throughout the day…
and I was shocked to find what is happening.

NOTE :

• She is in no state to re-marry or listen to jokes or cricket scores every day many times over.
• She does not even know how to operate the cell apart from receiving and making calls.
• She has NOT subscribed or authorized any schemes or packages what-so-ever.
• The disturbance level of ringing all day is unnecessary and that is affecting her sleep and health.
• Not to forget we have been CHARGED for all this.
Calling Airtel Customer Care is a saddening and frustrating affair and needs loads of time… as the call gets conviently disconnected or long waiting or no reply.

Visiting airtel galleries earlier too was frustrating … AND so as PROOF this time; is as follows…



On the above date and time I visited Airtel Gallery, Lokhandwala complex …
Spoke to Mr. UMESH… He could not help but he did connect me to another department where one MS DIPALI MOHAN K from ARC Dept. spoke to me… now here too the calls were getting disconnected.
This was from the gallery itself.
On wanting to speak to the manager I was told she/he also wasn’t present.
Mgr name : Ravinder Kaur.

Once again I was connected to Dipali who agreed after checking that some packages were activated and that CHARGES were DEDUCTED.

She could only check for the month from May 2010.

She later took my
contact number : [protected] and
email id : [protected]@yahoo.com and she said that she would consult her seniors and revert.

I have been WAITING………………………………………………………………�...⇄ date.

All I want now;

1. TOTAL deductions done since June 1st 2009 till DATE 17TH June 2010.
2. Stoppage of all these schemes, packages and unwanted calls.
3. Crediting the entire amount to her airtel number.

My email id is :
[protected]@yahoo.com

Anxiously waiting for your response…
A Harassed and Cheated Customer
L Kashmiri
Communication through email or contact my son Kashmiri on +[protected].

my mbile no is [protected].(airtel).the company is deducting 20 paise everyday without assigning any reason. the validity of my prepaid card is till may2011. when i contacted the customer care executive through their no.121, he behaves very rudely with no intention to help.kindly help me and stop deducting 20 paise from my account balance.
thank you.

Dear sir/maim,

we had purchased fue airtel prepaid sim card . and used fifteen or sixteen days . around after 15 days both sim has blocked by airtel customer care due to not submited any required doccument .Then i have made call to customer care bcz i have submited all the required document . but they said that ," we did not get any document," then again we have submited all document which you required to Mr Anil mishra your airtel loby manager. and Mr. Anil mishra has commited that your no. will be start with 48 ours but after 3 days problem was same then again went to airtel loby and ask him about no activation. but Anil mishra has done misbehaive and abused and said we will not submit any document and also you can not activated no by any body.
So i think this is not a good service in a airtel which is multinational company.
so plz look in to this matter care fully. for any further information plz contact me at below mention contact no.



--
PANKAJ

[protected]/[protected]

Dear Sir,

I am Jitendra Pratap Singh resident of C-37 ,Krishna nagar Alambagh Lucknow submit complaint against AIRTEL mobile tower which is situated at C-39,Krishna nagar, Licknow just in front of my house.I and my whole family are too much suffered from the tower.My mother is sufferng the critical illiness of galblader cancer, there is lot of noise disturbance and the harm due to the radiation.


I have request Mr. OP gupta owner that house, but he is not ready to listen any word on this.

So,Please do my favour in sake of my family.
Thanks
Jitendra Pratap Singh
[protected]

my consumer no - [protected].

digital tv and tripadvisor 's offer of writing review and getting cashback of rs 250 is fake. airtel digital tv is cheater. as per offer all those who write 3 hotel reviews on www.tripadvisor.in site and if those are posted on their site , all such consumers will get a cashback of rs 250 in their digital tv a/c. but once it is done, they start fooling consumers. they will say which offer? u r not eligible, u r not selected, u must have not entered ur registered mobile no, etc. they will not reply i[censored] email them, they will not provide u seniors number nor any number of tripadvisor. they are cheatrs, liars and they must be taught lesson. i have registered complaint agsinst them in consumer forum and also request all such consumers to do the same. if MIttal is out of money, we will donate but stop fooling, cheating, disturbing by sending sms and emails and wasting our time. hope mittal is reading this.
even service is poor. i have connection since last4-5 months but till date i cannot see my account details on tv. most of the features say... it is being updated. Huh.... shame on you ... avoid digital tv ...

I had purchased Airtel prepaid sim card from JSD communication who is dealer of AIRTEL (A -27/28 New Ashok Nagar New Delhi-110096) on the date of 6-6-2010 . After one week I had got the message regarding the registration from submission. That time I told to dealer about that message but dealer told me that I had submitted your form. After two days I had got the message that your sim card is unregistered so plz contact to dealer.
I asked to customer care executive about that one problem than he told me plz contact your dealer and take your sim registration receipt number, when I went to dealer shop he forbade me to give me that receipt number and he told me that i dont have receipt number. and he also tolh me that i am not resposible for your registration form.marketing person of Airtel is responible for your form.
I had given that number to many people which take importance for me and I have near about Rs 100 talk value.

Sir,

This is to inform you that I am a Airtel customer. For last two months I have been receiving unnecessary messages from phone No. 5432163 with extension[protected],[protected] etc. for which I have never activitated. With this messages Rs. 30/- per month i.e. Rs. 1 per day is being deducted. It is a matter of grave concern that I am being requested to make friend and chat with the charming girls some of whose numbers are given above.

This is highly objectinable. It is therefore requested to look into the matter and take appropriate action to solve the problem.

With regards,

K. K. Das
[protected]
e-mail id: [protected]@yahoo.co.in

hi, i applied for number [protected] and first month i got bill as 700 , i paid ,my credit limit was only 2000rs only suddenly my number is barred and when called customer care the agent told that tools is not working so cant not tel anything why number is barred i went to billing station even they said the same thing i told them if tol is not workingit is airtel problem not my i want clarification ofr why number is barred .same thing happen for i three days then they said it is an unbillrd amount and no detail about what kind of charges . one day i got call from manager from collection he said i have to pay 4000 rs payment towards mobile usage , when asked about charges detail he said late fee and call charges and internet usage ,i told i was ready to pay it was bcoz ur tool was not working i could not pay i need late fee waived off he agreed and bcoz my mobile number was barred and i face lot of problem bcoz of that he agreed to waive off 1000 rs out of 4000 i said send me confirmation email he sended me email and i agreed to pay 3000 after i month iam getting email from same manager stateing that i have outstanding of 1270 and i hae to pay or else they will drag me court for this , ihave sended seeral eail to [protected]@airtel.com but got no response will airtel always fool around customer , if they will not take care fo this i will drag them to court and in will file for big compensation bcoz i have email and recorded call from the same manager so kindl waive off the false charges

I am a old customer of airtel & I am using airtel since many years. Actually Now a days I am in Saudi Arabia for company works & my sim is using by my brother & he received one call before one week ragarding that you are a lucky wiiner & won the prize of 72000=00 RS .. So I want to confirm it is right news or not. Actually I have tried from here but it is invalid. Please do needful.

Name : Sahidhusen M Ajmeri
Mo No: [protected]
Email : [protected]@yahoo.com

To
The manager
Airtel Company
New Delhi

SIR ..I HAVE A COMPLAIN REGARDING ILLEGAL RECORDING OF MY PHONE...AND MY SISTER (JYOTI)...BY ONE OF YOUR DEALER FROM MOTIHARI..PLACE MADHUBAN...IN BIHAR....HE ALWAYS USE TO TAPP...THE MOBILE PHONE...OF ANY COMPANY...EITHER SMART OR RELIANCE....


HE IS DOING SO MANY ILLEGAL THING ...RELATED TO HIS PERSONAL MATTERS.....


DISTURBING LADIES...RECORDING HIS PERSONAL MATTERS AND POSTING IT TI INTERNET....




HIS BIO DATA ARE...SANJAY SRIVASTAVA(RIKU)
AIRTEL DEALER..
MADHUBAN
MOTIHARI.
BIHAR
HE USE TO DISTURB MANY GIRLS....WE R USING CELL...TO FASCILITATE OUR....STUDY,CULTURE...
HE MAKES SEVRAL CALLS BY KNOWING NO.S OF OF OUR GIRLS FRIENDS...BY THE SAME NO....[protected] FROM 2007....

BUT...U GIVE SUCH A POWER TO AIRTEL DEALERS....THIS IS VERY DISSAPPROVING THINGS.....REGARDING U BIG COMPANIES...

I[censored] WILL NOT TAKE ANY BIG ACTION REGARDING THIS ONE ILLIGAL ISSUE THAN IT SHAME ON UR COMPANY...WE R STUDENTS..SO DO NOT WANT TO INVOLVE IN SUCH FIR,OF CASES... OTHERWISE I ALSO KNOW SEVRAL ACTS..AND AMENDMENTS...REGARDIG MIS BEHAVE...BUT I HEARTLY REQUEST U TO PLZ...CHECK HIM OUT...THESE MONSTERS DISTURBS...LADIES,STUDENTS AND THEIR FAMILIES....


UR SINCERE POOJA SINGH.

First I got this message from AIRTEL (while I was in Mumbai) on my prepaid AIRTEL phone with home base in Ahmedabad Gujarat:

QUOTE:

"SPECIAL OFFER FOR GUJARAT CUSTOMER WHILE ROAMING ANYWHERE ACROSS INDIA, RECHARGE WITH Rs111, GET FULL TALK TIME OF RS 111 OR RECHARGE WITH RS 500 GET RS500 TT"
SENT BY AIRTEL, MESSAGE CENTRE[protected],[protected] AT 17:52:55


UNQUOTE


The message had no validity defined and one is entitled to assume the validity applied while one was still roaming.

I then recharged the phone for Rs111 on[protected] morning in Mumbai and got the following message:

QUOTE:


RECHARGE SUCCESSFUL ON[protected] AT 11:00AM. TALKTIME RS1.00. MRP RS.111.00 TRANSID [protected]. RS20&GET FULL TALKTIME. VALIDITY 1DAY.


UNQUOTE:

Now one wonders why would one get only One Rupee credit and pay Rs111 MRP for transaction to do that? If I get one rupee credit for Rs111, that is a 11100% profit on a transaction. This is ridiculous in any language, for any company in any jurisdiction.

It makes a mockery of India's toothless tiger TRAI - its telecommunications regulatory agency, of Mr Mittal's cry for fair go on 3G spectrum pricing so as to assist his company, the whole cakewalk that Mr Mittal is having in taking over telecommunciations in India and Africa and finally the weak telecommunications regime around the whole world.

This is not the way the world is going to benefit from telecommunciations and we need to see better regulation and better managements of telecom companies. There is a massive gap created and I would not be surprised why Mr M Ambani plus Mr A Ambani may just succeed where everyone else failed.

I further believe that any company, unlike AIRTEL, who gives customer a toll free number to discuss recharge and fix recharge problems has an upper hand in understanding how to keep cash flows going. Would you charge your prepaid customer left with no credit to talk to you to discuss recharge or fix a recharge problem? Well, AIRTEL does!


Dilip Jadeja
Sydney Australia.

Dear Sir,

I am a airtel customer and holding the number [protected].
I am getting lot of irrelevant SMS from the name "Web".
eg:
Push Message
2010 Hot models! Click for unlimited models

If i click it leads to http://203.199.114.181/Ope....

This IP is located at Mumbai.

Why am I getting all these SMS? Will Airtel take any action against this?

Please help!

Thank You!

Regards,
Prakash

My customer ID is [protected]

I have south mega pack. but am getting some of the channels like adithya, movie channels etc. which is part of my package. pls add adithya channel.

Thanks

To Chennai Airtel DTH Customers,

My Customer ID is[protected].

Past 6 months iam using the Airtel DTH connections. In this Past 6 months i hope only 2 months the connection was active. i have logged n number of connections against the probelm.
This month i have logged an compalaint to airtle custome care stating my connection got disabled. I recived an message due to some technical problem this was happened and apolgies for the delay. We will rectify it within 24 hours. suddnely another message displayed with the error code B001. again i have approached to custome care they said 24 hours. nothing happended. we requested Airtel customer care to send an sevice engineer to rectify this issue. there was no response. this is not the first time we are facing the problem. n n n number time.

MY LAST COMPLAINT ID IS : 3071124

Chenniates, i request you shoud not opt for Airtel DTH connection which is not worth by spending thousands of money.