Dear sir
My Airtel Postpaid mobile number is [protected] from the past 1 month i have been complaining to Bharti Airtel postpaid mobile team they are not responding to my problems... i can send you 10-15 complaint number which was unresolved by them 1. 46048078 lodge on 21sep 2012 then 2. F[protected] 3. F[protected] and many more
There are two issues of mine
1. on 18th Sep 2012 I got a call From NET department wherein i had spoken with Mr Satish Pathak he promised me that he will increase my credit limit to Rs. 5000 and he will activate me a Internet plan of Rs. 99 unlimited plan. and he send me the email also in which it is clearly written that my internet plan of rs 99 will be activated from 6th Oct 2012 .. he promised me that it will be activated automatically.
till now Rs. 99 unlimited plan has not been activated by Airtel team which they have already send my in written.
2. on 20th sep 2012 at around 9:22 pm i have received a msg from Airtel AZ-AIRCCM that as per your request GPRS has been started on your airtel mobile on 20th sep 2012 and Free 3 G services of 2GB per month has been deactivated from your mobile ……at the time of activation airtel provided me 2Gb 3G data free for first 4 months under HBO offer... my plan was changed without my consent
My 3 G Plan deactivated without my consent and i got 900 Rs. bill for using internet
request you to look into the matter and resolve my problem as soon as possible...
Regards
Hoom KC
[protected] My alternate number is [protected] Was this information helpful? |
This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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