[Resolved] Airtel — Fraudulent debiting of prepaid balance

Chirag_360

from Bengaluru, Karnataka

Nov 5, 2012

Address: Karnataka

Its been over 2 months since Airtel decided to charge me for not using data. I get random server messages every now and then informing of a debit from my prepaid balance. the amount varies from 10p to 1 rupee.

Its a pain to even get through their call centre and and when I did get through, I was put on hold, given random explanation and finally disconnected from the call.

In total they may have deducted 200-300 rupees from my account in this way over the past few months but with economies of scale , they must be making a few hundred crores each month this way. Not many people really bother about such small amounts let alone pursue the complaint.

Would be grateful if someone takes them on for this.

warmly
Chirag
PS : Is there another big-ticket scam lurking beneath here ? I wonder

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Aug 13, 2020

Complaint marked as Resolved

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Comments

BL SACHDEVA

from Gurgaon, Haryana

Sep 23, 2010

Airtel — DEBITING PREPAID FRAUD

airtel has started a big fraud on pre -paid mobile subscribers. For the second time it has debited my a/c for hello tune without my request. Last time they refunded the money . this time i dont know what they will do. They have started another racket. . For getting on to their executive they make you wait foe long period thus adding to your bill as the call is not toll free. I paid R$s 10 for trying to speak to the so called executive

Airtel Customer Care

from Mumbai, Maharashtra

Nov 5, 2012

Verified Support

Namaste Chirag,

This is to inform you that your concern listed on 05 Nov 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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