Airtel Complaints & Reviews

My mobile no.is [protected] (airtel). i have purchesed it last week(10 feb 2008).there after i tried to activate the NOP(net on phone service)

i consern the customer care at 121 for modes to activate NOP. as per their instruction i tried to connect to activate the service.But due to inappropriate(wrong) information provided i was unable to activate. i concern the customer care again and again but non of the customer exectives gave me appropriate way to connect.

the worst part is , one cannot connect to customer care for more the 3 times in a day .after few days my balance started reducing varaiable.
first it reduce by 8 Rs then directly 15 Rs then 5 rupees

when i tryed to figure out what went wrong at service center the responsible person started giving me faque answers.

till date i havent received any conformation message from airtel regarding activation of NOP.as per my knowledge one receives a configuration message first time and a conformation message of activation and a symbol 'G' is displayed on mobile screen. not even a single seniarios was seen on my mobile

but the responsible person tell me that i have used the NOP.But my main question was the charges of NOP are Rs 5/- per day how come my balence reduced by 8 then 15 and then by 5 Rs

The boundries were crossed when i was asked by that person to send a sms(NOPDEACT) to Toll free no 511 . and it cost me Rs 3/- when i ask him regarding this he answers me that it the useage charge.being a toll free no . i have been charge so there is a error in airtel's system.but no one is helping me. till date i have lost round about 36 Rs. who is going to compainset my loss.

i dont know who should be held responsible.

this is totally injustice with me.

i have called customer care more then 5 times. but i found no result. so poor customer services. i want to change my caller tune. i was asked to call 543215. but this no. does not exists. then i asked to send sms on 543211. then there is a deduction of 3 rs from my prepaid account. but again i found no result. i m very disappointed. i m fed-up with airtel.

i have not got my mobile office services setting on my set my cell nu. is [protected]
i have allready regestered many compalints to you. please activate my mobile office services on my Hand set SONY ERICSSON P990i. my mobile office card serial nu. [protected]

I have spoken to your executive Mr. Amit from my no.[protected] regarding
the validity of my prepaid no [protected]. He has been confirmed that I
will get the 1 year validity for recharge Rs395/-. I do the same and I
have received the confirmation for validity of only for one month. From
my prepaid no I have registered the complaint and get the complaint no
31147138.

Requesting you to give one year validity for the same as you committed.

Regards
Ajikumar

I wrote to so many times to Airtel, but still they didnot give a favourable reply. Please help me on this

as

[protected],[protected] i want any company no. airtel, vodafone, idea, bsnl. i want last eight digit to this. 25281076

[protected]

Pls. Registered me, My New BruadBand connection no[protected]

Sir my reuest forword My New BraudBand Connection no[protected] Pls.give me my ragistration number
thanks.

i want airtel post paid no [protected] i want this number or [protected] or [protected], [protected]

i want new fancy no . pls send sms to my no [protected]

sachin

i am join

VERY BEST SERVIES I LIKE IT

Registration of new number
I have taken a corporate connection from Ebusinessware and my connection is Airtel 150 plan.

I am unable to register my number on net. because the server of Airtel shows unable to process your request. Please try after some time.


I have spoken to customer care about the same. But there is no positive reply. They keep misguiding me saying that your compliant will be registerd soon.

Have tried so many times but no reply.

Please look ito the matter and do needful urgentl

Regards

Ashish

Registration of new number
I have taken a corporate connection from Ebusinessware and my connection is Airtel 150 plan.

I am unable to register my number on net. because the server of Airtel shows unable to process your request. Please try after some time.


I have spoken to customer care about the same. But there is no positive reply. They keep misguiding me saying that your compliant will be registerd soon.

Have tried so many times but no reply.

Please look ito the matter and do needful urgentl

Regards


Binda sing

I like to have registration for free billing details at my email ID after each and every end of billing month.

My no.is [protected] when i make any call on screen it shows error in connection, network busy, call rejetedfrom last month i have done complaint to customer care they have given me reference number is [protected]/53

Airtel
My Phone No. [protected] is outof order for thelast three days. Please get it right of the earliest and oblige. Pleae restart my number as soon as possible

Thanking You'
Ashok Kumar
A-172, Gokal Puri,
Delhi-110094

Respected sir,
When i call to any number then my no is connect to other number or if connect to conferm number
then voice is not at same time. now what is going on in my mobil number.My mobil number is [protected]. So please i request you to solve this problem

Dear sir/ Madam



Mobile no: [protected]

Sim no:[protected]H2



I have got the above mentioned new number on-21.04.2008 and It has been activated on the same date.

It has been activated on after noon and I have switched off my mobile and I had switched in the evening. My sim is de activated and in my screen it displays (SIM REGISRTATION FAILED)



I HAVE CONTACTED THE DEALER (IN UDUMALAIPET, COIMBATORE (DT)) AND THEY SAID THAT THE SIM HAS BEEN REJECTED.

HOW CAN IT BE POSSIBLE?



IS THERE IS ANY POSSIBILITY OF SIM REJECTION WHILE THE MOBILE IS SWITCHED OFF. THEY ARE CHEATING THE CUSTOMERS AND GETTING AN ADDITIONAL RS.150/- FOR BUYING A DUPLICATE SIM



I THINK IT IS A POOR RESPONSE AND POOR CUSTOMER SATISFICATION



THIS IS NOT A GOOD WAY TO WELCOME NEW CUSTOMERS TO YOUR NETWORK



Pls reply me mater most urgent and solve my problem at the earliest.



IN FURTHER ASSISTANCE PLS CALL MY MOBILE# [protected]



Thanks & Best regards



Elango

Hello,

The code *123# is not working in my mobile from[protected] morning 5:00am onwards.

is there any other option to see the balance on my mobile screen.
Not like calling some one and reading the summary!

What are the keywords to check IDEA prepaid balance.
Please confirm at [protected]@indiatimes.com

Thanks

Girish

Hi,

I had last year recharged my sim with one year validity scheme which had been expired on 13th August, 08. Now i want to avail new scheme. I tried recharging with different scheme. But it is not getting recharged as their is an error telling that Call customer care to first deactivate my messgaes from backened from my account to avail new scheme. As i am not able to connect to Airtel Customer care, request to kinld do the needful and intimate the same to me for me to recharge.

Thanks

Snigdha
[protected]

Dear Sir, I am using our Airtel sim Hand set Sony Ericsson K750i past 10 months.now i am facing one new problem to me its display's NO ACCESS TO NETWORK. SO Kindly guide to for problem soultion my hand set was underwarranty i replaced new main PCB also but problem could not solve. so kindly support me to solution.my cell no:-[protected] Note : - now call to this no:- [protected]
or reply this e-mail id
thanking you,

I am very disappointed with the kind of services Airtel is providing these days. I talked to a lot of people in your customer care centre, but each time I am getting no solution talks.

My complaints are:

My name is shiv shant Gaur, my mobile no is - [protected]. I had last year recharged my sim with one year validity scheme which had been expired on 16th Sep 2008, I had got your special offer Dated 14.09.2008 at 5:32 PM in my mobile that just Easy charge your AirTel prepaid with Rs151 & talktime of Rs10 & Lifetime Validity. I had recharged Successful my sim on 14.09.2008 at 10:04PM. My Transfer ID:- 6590402, I had got 10Rs talktime but my validity not extended. My Validity expired to 13.10.2008 and I have many complaints to your castomer care but every castomer care executive say that I had forward your complant and 24hours your mobile validity is extened. My complants no.[protected] & last complaints no.-[protected] dated 16.10.2008 But 14.10.2008 to till date my mobile outgoing & incoming calls are not working. As i am not able to connect to Airtel Customer care.
This time my Mobile is Graceperiod.Pls reply me mater most urgent and solve my problem at the earliest.

My Moblie No.[protected] . Today i make a call to customer care. i told thatIf i make local it charges 1 rupee they are telling that with out verifying my plan is Life time. Actually my plan is 2year. I put 34 Rs std pack, for me STD should be 1 rupee, other call should be normal tariff. but local calls also taking taking 1 rupee.they told me verify the expirey date of my card. i checked it is expiry on 31st July 2010. once again i make a call to customer care tell the same problem they are disconnecting the while speaking, this is irresponsible for your customer.
what is the use of customer care. for nosecutting the customer, you are providing care?
Still ther eis no reply for complain No.[protected]
Better we can go for best service provide like Vodafone or BSNL.
What is the use o[censored]sing AIRTEL.

My Moblie No.[protected] . Today i make a call to customer care. i told thatIf i make local it charges 1 rupee they are telling that with out verifying my plan is Life time. Actually my plan is 2year. I put 34 Rs std pack, for me STD should be 1 rupee, other call should be normal tariff. but local calls also taking taking 1 rupee.they told me verify the expirey date of my card. i checked it is expiry on 31st July 2010. once again i make a call to customer care tell the same problem they are disconnecting the while speaking, this is irresponsible for your customer.
what is the use of customer care. for nosecutting the customer, you are providing care?
Still ther eis no reply for complain No.[protected]
Better we can go for best service provide like Vodafone or BSNL.
What is the use o[censored]sing AIRTEL.

My no.is [protected] when i make a call to customer care it always busy. & i have a top-up recharge card of RS.50 which is not recharging by me. when i try then the incoming sms shows that this recharge coupon can not be used due to technical reasons. & customer care is not helping me.
how much time should i wait for this problem?????????

I want to know my son's airtel prepaid balance from my mobile, how can i do it?

Dear Sir / Madam

I have taken a prepaid number - [protected], now i have to transfer this said number into postpaid.
I have given the application for the same on 27.03.09, and i was told that within 4 days, it will get transferred.
but till date the nunber is not transferred and my both the numbers prepaid as well as postpaid is not working.
I am not able to make any outgoing calls nor incoming calls.
I would like to tell you that, you people are backward in giving service to the customers.
Whenever we call the customer care, half the time they are just giggling, and i was told that it will be done within 2-4 days, it is almost 13 days now.No use talking to customer care.I have spoken to Ms.Prerna - [protected] and Ms.Sheetal - [protected] ( they are from Kalyan ) You people don't have the courtesy to revert back.
whenever i give a call, these 2 girls pretend as if they don't know anything.When i called on 08.04.09. i was told that the number will be activated on the same day by 12 midnight.
You people are third class in giving service, it's a very shameful thing.
We have taken 20 connections, i would like to DEACTIVATE all the connections, if by today the above number is not activated.
It seems airtel is least interested in customer satisfaction and simply does not believe in providing a good service.
Better we can go for best service provide like Vodafone and Idea
Seeing the overall service I would not recommend anyone to take AIRTEL
kindly revert back ASAP, or else i will have to take a strict action against you'll


Madhukar Boda

I want to know the customer care executive no. and balance enquiry no. of airtel. That's all. I am sure that you can help me on this problem.

Airtel is filled with idiotic, arrogant incapables who I'd have thrown into a jail for such misbehaviour. And this happens because they hire frustrated, uneducated and highly unqualified people who would work for low wages. This is absolutely unacceptable and offends the customer value. I have this no. since 5 years now and I never get the call summary after calls after a few 2-3 initial replies. When I complained they said this service is not provided by Airtel and depends on Network to network. And it could be temporary. Do you think that makes any sense. I'm not mentally challenged. Even a 5th grader can understand their inability to solve problems. Its high time the Government look after these BIG dumb moneymakers with no respect for their jobs. Jai Hind.

Airtel — Unethical charge on service enquiries

I called arirtel at its 24x7 no 121 for enquiry of its sevice feature. I was told that the number is no longer oll free query and I will be charged. My complain is that there was no prior communication given by airtel on change its stand. When we subscribed to the connection we were promised that 121 is one of the feature of the service provider.

Further, its highly unethical on part of airtel to charge on querries related to services provided by it or related to resolution of simple question like modem password reset/how to activate wireless/digital locking feature of phone etc. Providing answer to these basic questions cannot be termed as value added service but an integral part of phone&broadband service that I have subscribed.

Request to take this matter with airtel and stop such unethical practice of making profit from already hassled consumers.

It is surprising that Airtel has taken an unethical business policy trough deducting unethical balance deduction from my prepaid mobile account.

I had made a thorough survey of my account with strong objective evidence of regular automatic deduction of my balance at night, when my mobile is switch off mode.

I am going to put the same in consumer court.
To reduce my call cost i had refill my mobile with Rs.1200+ however it is really a bad experience for me, when every morning i found automatic reduction of 6 Rs.

Mobile :no:[protected]

SALIL MAJUMDER
28A RAIPUR MONDAL PARA ROAD KOLKATA-700047

sir,
I want to say that Rs.3 are being deducted daily because of applying service of desitadka.com . This service is applied due to your fault. So, i request you to refumd my rupees back to my account.

Mobile no.-[protected]

sir,
my mobile no- [protected]
sanjay gupta
i want to know why are you deducting 20/- from my mobile prepaid a/c, whereas i have no call from date 12.1.2012 to 14.1.2012, so please return 20/- to my mobile a/c.

sanjay gupta
[protected]

Airtel GPRS service — No any responce from customer care

Dear sir
I am using your Internet service through GPRS since 4 months. It was /is working good but since 1 st december i faced a problem of not being open the telnet port 6013.I am facing a lot of problem with this type of restriction.Since 1st dec 2007 i have complaint a lot on 121 , SMS ,Mail,etc.
Each time i faced the massage that your problem will be rectified with is 24 to 72 hours. but there is no any responce from the customer care yet. Even the customer care executive facility has been blocked on 121 and [protected] no of airtel so u cant chat even with the customer care.tou dont have any place to complain all this.Thanks if i get any reply after writing here ...i dont know..
Arvind Kumar
[protected]
Patna

Airtel GPRS Service — No talk of GPRS executive service

I have activted GPRS in my perpaid conection GPRS service activeted but GPRS helpline excetive not responce so there i will not surfing in my somputer charges already deducted in my account but nobudy can help me .

i call[protected] than said message 130 word your prod. solve 24 ours.

than why i should pls help me

MOBILE NO. [protected]

Airtel GPRS Service — GPRS SERVICE

DEAR SIR

I FACE A PROBLEM FROM 23TH MARCH 2008 OF AIRTEL TOWER SITUATED NEAR MY HOME DUE TO
THAT TOWER PROBLEMS I HAVE BEEN NOT ACCESS INTERNET THROUGH MY MOBILE WHEN ACTIVEDED MO. BUT ANOTHER TOWER SITUATED IN THE TOWN IS SUPPORTED TO GPRS IN MY MOBILE PHONE I TALKING AIRTEL COSTUMER CARE MANY TIMES SINCE 23TH MARCH BUT NOT SOLVED MAY PROBLEM .EVERY TIME SAID WE ARE CARE/WE ARE PROBLEMSOLVED TODAY/YOUR MOBILE SETTING IS MISTAKE/YOUR COMPUTER SETTING IS MISTAKE AND MANY TYPE OF SOLUTIOON IS GIVEN BUT NOT SERIOUSLY TAKE MAY PROBLEM PL.HELP
DWARKA MANIKPURI
SAHASTRADHARA ROAD DEODARA MANDLA M.P.(INDIA)
MOBILE NO.[protected]

Airtel GPRS service — my gprs (mobile office) service is activated after deactivated on 18-01-2009, due to service problem o may be my account has been hacked

hi, ser i am prabhakar sharma my mob no [protected], i am from bulandshahr. i have activated my gprs service on[protected], in the morning by useing *266*1# and in that night i have deactivated it by useing *266*2# but after some days i watched my gprs service that ws activated .i cound not get it.
it is activated till now and there no balnce charged for this sevice .
i am shocked that may my conection be hacked or this is the mistake of sevice provider .
or this may be new plane . if my conection be hacked plz, deactivted all Gprs sevices
or provide the security for this Cenection


thank you sir and help me
also cc no of air tel 121 and 12133 is not working and not provide any service for there customer

Airtel GPRS Service — unsubscribe yahoo zone

only one time i have used yahoo zone through airtel mobile and after that i m continously charged by yahoo zone .please unsubscribe this service as i m chareged with out even using this .
aisha jamshed nasir

Airtel — mobile office not activated

I Have prepaid connection i want to activate Mobile Office.The activation time required was told to be 48 hrs.But even after a week I am not able to use internet on my phone.I called customer care every day and the reply I got was some updation work was in progress so please try after 8 hrs.After few days when I tried calling Customer care they didnt hand over my call to the executive instead they are telling to sms the complaints to 121.I called the customer care from another number and asked why my number was banned, then they told that it is due to frequent calling.If this is the case then where should we report our complaints.I never expected such a bad service from Airtel.From my experience I learned that if they are not able to solve our complaints on our first reporting then we should not try to report it further or our number will be banned and we will not be able to call customer care.So all Airtel users please be aware of this.

Airtel — GPRS ( Mobile Office has not been Activated)

Dear Sir / Madam,

I have a Airtel Prepaid number on 24 of May i have reacharged with 450 Rs. Airtel GPRS voucher to activate the mobile office facility on my number, according to the confirmation from Airtel they told that the service will be activated within 48 hours that mean till 26. But Yet the service is still not activated. After asking the reason they only said wait for next 24 hours. After 24 hours i have not got the activation,
again i asked to Airtel customer care, they again told me that you will get the service within next 24 hours but hopelessly no activation yesterday i again called them, they again gave me 24 hours to wait. Still the result is same, NO ACTIVATION, Now i am hope less, please help me.
My complaint number to Airtel is:128244
My Name: Ashish Kumar Mishra

Thanks And Regards
Ashish Kumar Mishra

Dear Customer Care,

My Mobile No.[protected]. Please unsubscribe from yahoo zone services from my mobile.

Thanks & Regards,
Prajakta

Airtel GPRS service — rejection of sim

DearSir/Madam
I have sim in my name whose no. is [protected](airtel).The sim got invalid automatically on 14/5/2011.When I contacted airtel customer care I was told that ur sim got invalid due to lack of identity proof.But how is it possible as I was using the same for last 8 months
and it is very frank to say that I have submitted the identity proof [ passport photo+epic xerox copy] twice but airtel deleted my sim no.without any prior message.That sim had balance of rs.98/- [gprs pack] and I bore the loss and the lady receptionist did n't respond to the complaint only told 'I can't do anything .'If this kind of customer service continues ,the day is n't far when people will start saying 'Bye Bye' to airtel .
[protected]@gmail.com

Respected Sir/Madam

My name is pritam panchal, last november 2007 i bought a airtel prepaid no in rajasthan, dungarpur(dist), town sgawara.my no. [protected], some month it worked, now my no is not working in last one month, withot information my line disconect why ?, my mobile show me "SIM CARD REGISTRATION FAILED". PLZ check and restart my no as soon as possible.

Thanks for your kind co-opration

Pritam panchal
[protected]

my mobile number [protected]
customer care service is not connect my mobile.

Please lock my sim card and issue a new sim card for the same number, i am lost my mobile while travelling my no is [protected].


Thanking you,

[protected] this is pre paid number, i have a balance of 49 rs, but suddenly incoming to this number is blocked without any reason please do take neccessary actions

thank u

airtel is becoming very coastly now a days...please give low cost sms packages for easpically college students...and ilso give mobile office internet free

top-up card — about disgusting service

well iam saying this 200% confidently dat in INDIA Smart GSm was the most disgusting service provider...i was very disappointed while using this card.

iam saying this to the chairperson of this company dat this company has the most lower level services of their call centers..the Excutives in the call centers are so rude to the customers & they even dont know the answers of the asked questions..

pleas tapping my mobile

My airtel mobile phone bearing number [protected] is being tapped for the last 2 years and some unwanted elements who are tapping my phone leave comments, about the calls which i made in an indirect manner and try to follow wherever i go using the conversations i make using this phone. I know that some employees are conniving with this so called unwanted elements, to scuttle my plan and activities by doing this kind of illegal tapping of the phone. I know that it is not the police dept who is behind this because if it were by them they would have found evidence, if i had violated any laws, to file charges against me. So I request the authorities concerned in the airtel service providing company to take immediate action to check this illegal activity. my telephone comes under the pathanmthitta/allapuzha jurisdiction in the state of Kerala.It is in the name of my mother Aleyamma Varghese and for the last two and a half years it is being used by me as i am being her son.

yours faithfully,
Mathews C. Varghese.

Sir. I am airtel user for 12 years. Since 1 year my phone calls are often disconnected. It never happened before. Voice is not audible during conversation. Some are repeating my conversation outside. If you can detect problem. Please intimate me. Now I feel insecure to talk on phone also. I am using airtel sim because of good network. I didn't understand the problem. Please mail me if you find anything rong. Mail id [protected]@gmail.com

[protected].voice is not clear. Compliant given.

Vishnupriya from Bangalore,

Dear Sir/Ma'am,

I am using Airtel sim card from 10 years. My number is [protected]. All my calls are forwarding to some unknown number, I didn't set call forwarding option in my phone. I sniffed someone is tapping my all phone calls, Can you pl. verify and confirm. I hope you will take quick action.

Thanks,
Vishnupriya.

Sudarsan from Bangalore

+[protected] is my landline number. I have to register a complaint about someone is tapping my landline phone and I feel airtel network is also not safe. I don't know how to protect. Is there any plan to protect network? Pl. guide me.

Thanks

Hutch — DISCONNECT THE SIM CARD

Hi Hutch Care,

Please do Disconnect the Cell Number [protected]
As i have Lost the Sim Card Along with Cell Phone 2 Months Ago
Please Disconnect the Services and in the Future Please do not Send the Bill to my E-mail Address

Thanks and Regards,

Sandeepa

mobile postpaid simcard — disconnection of mobile

Fake promises! Worst service!
Sub: wrong plan
I am hutch postpaid customer,i transfered my prepaid number to postpaid. I was agree with yr custmer care executive for plan 250 but after few days another customer tell me that yr plan is 444 i heard this misgide yr custormer end i am very sad. so kindly disconnect my postpaid simcard

mobile no.[protected]
mahesh kumar
a-254 inderpuri j.j.colony
new delhi india

Corporate Post paid connection — For dissconnect

Hi
I am not interested to use the my post paid connection of ([protected]) pls kindly deactivate the abowe mentioned mobile no.

Personal — connection disconnected

My son R.Ananthanarayanan obtained pre-paid connection at Vadapalani, giving all required documents. The number allotted is [protected]. It worked for about 20 days. Then there was a message saying we should produce the documents for verification. As advised Vadapalani dealer, the documents were handed-over second time at Kodambakkam. No response for 20 days. Subsequently I visited Univercell office at TTK Road and complained. They asked for documents and were given to their satisfaction. After two days connection were restored. Worked for another four days and again got disconnected. Subsequently approached Mr.Abdul at Santhome, and handed-over another set of documents (this is the fourth time, handinv-over documents) who promised to connect on 15th July. I am sorry to state that nothing has been done so far. We are having marriage at home and we are put into lot of difficulties. I have no words to express my feelings for having obtained connection with AIRTEL. When we call on phone there is no response. The funniest part is, in computer this connection number shows some other name. I am failed to understand the system of working.At least on receipt of this message will some responsible person look into my problem and confirm to my phone [protected]. We are getting phone connection for our convenience but we are put into lot of difficulties and also spending money for conveyance by auto to visit various AIRTEL offices. Regards, A.N.Ramakrishnan

there is a mistake. Pl read INR 2000 /m as INR 20, 000/M

Airtel — Request for SIM disconnection not done

Dear Sir,

I had taken a new postpaid SIM no.[protected] for the purpose Internet Browsing through GPRS on 8th Aug '08 from Airtel showroom in South Ext-II, New Delhi.
But due to the extremely poor quality of service, I had put a written request for disconnection of SIM with immediate effect on 11th aug alongwith the refund of Advance rental(of rs. 500) taken from me.
Till today, it has not been done. And in addition, I have got a payment Bill for a sum of rs. 63 which is totally unjustified since I was not able to use the services at all.
Now I want to drag the Airtel Company into Court for justice. Pl guide me, shall I go to Consumer court or Criminal Court?

Airtel — Postpaid account disconnect

Hey,

I have disconnected my airtel service long back. I still get the automated bill and get deducted from my bank account automatically :( what is the customer care doing??

Airtel Postpaid M.Phone — harresment by fals identification

I am avalued customer for last 6 years with atleast 5 Airtel connection for my personal use. I pay average INR 2000 * /M for Airtel bill. last 2007 i changed my one of landline no to a new one and i am paying uptodate bill.
To my surprise today my wife received a call from one of (xxxxx) giving his identification as from delhi High court saying a case is registered in my name. He gave a number of a lawer. When i contacted the Ph.No to my surprise they said i have an outstanding of INR 1000 against the last phone No. A court order for outstanding of INR 1000 for a custommer who pay average INR2000 and with no outstanding ever..
I therefore decided to stop all other 4 Airtel phone i am presently using . So be carefull you may be valued custommer but they may put you in jail foe Rs 100 !!!

Airtel — Disconect this connectioin

Dear sir

I am Franklin Kallukaran F, My number [protected]; my A/C is[protected]. I made a payment last month; still I am not using this connection after 5th Jan 2009. I cannot continue this connection, please disconnect this connection. Kindly do the needful, I am not ready to make payments after 5th Jan 2009 bills.




--

Thanks & Regards,

franklin

[protected]
[protected]

Airtel Postpaid Connection — dissconnection

Sir/Madam,
I have an airtel post connection from a long time,

Currently am travelling in MAHARASHTRA for business.

My complain here is that from yesterday my mobile([protected]) services were dissconnected without any info.
calling the complaint section they stated that an outstanding of Rs.7700.00 is there.

My complain is that when I have been provided with a CREDIT LIMIT by AIRTEL of Rs.50, 000.00 HOW can they dissconnect my phone with a small oustanding amount without even informing me ? (how can i take action against Airtel for disconnecting it and claim for loss of my business and reput.)

Today morning I had to request my younger brother in Rajasthan to go an deposit the money so I get the services.

Then when after more than 100 calls I was able to go thru there coustomer care number [protected], the calling agent and manager could not satisfy my query regarding dissconnection and my credit limit, so on an heated tone the calling agent/manager tells me to mind my tone, I said you do ur job not tell me what to do and answer my query, There i get a reply "AKE THAPPAR MARUNGE"...I gave her too a nice one..and dissconnected the phone.
I want a strict action to be taken against them and componsate me for dissconnection and abusive language .
Now they have activated my phone at 1.12pm and royally and shamelessly are sending me a reference no.[protected] for calling there coustomer care.WHAT A SHAMELESS ACT.
regards,
manish bhandari.

Airtel Postpaid — Cheque missing

HI,

I am a Airtel post paid user and using the same number for years. I have deposited a cheque at Vasai Regd airtel office for my airtel bill well in advance but unfortunately there is no details of the cheque that where is it? I have got a call from Airtel that that due to non receipt of bill my cell phone will be disconnected in 48 hrs..

very bad service.

VIkas kaushik

I submitted a complaint(id :[protected] to disconnect my number [protected] on Feb-06, 2009, but I am still getting bills. I dont know how to deal with these people against this kind of harresment.

Airtel / Mobile Postpaid connection — Disconnection of my mobile No.9000577020

Hi,

This is Laxminarasimham, as I have been to Bangalore I wanted to Cancel My Postpaid connection with immediate effect

So please do the needfull,

Regards
Laxminarsimham

Airtel — Disconnection of Postpaid Mobile Number 9810366103

Dear Sir/Madam,

This is to bring to your kind notice that I have given request to Airtel many times for disconnection of Airtel Postpaid Mobile No.[protected] but they assure me that we will not charge clip amount from you & you can use this number till you plan ends. In this regard I want to share with you that they have charged clip charges from[protected] onwards, after many (minimum 50 call to customer care) calls, they assure every time that you will get SMS in 4 hours and your outstanding will be 0 but till date no resulations has been done. They are making foolish from last 4 months & last 15-20 days I have made so many calls to customer care but no action has been taken till date & also they are not disconnecting this numbers.

You are requested to please look into the matter & do the needful action at your end.

regards,

Naresh Sharma
[protected]

Airtel Postpaid — Disconnected the wrong number

Hi,

I had lost my mobile and called up airtel to disconnect my mobile number from my friend's number. But airtel has disconnected the number from which the call was made. I want that number to get activated
which is [protected]. Please advise.

Regards
Yamo Tamut.

So did u pay the bill... one of my friend got similar call...

AirTel — request of disconnection of airtel post-paid no.

I am requesting you to disconnect my airtel post-paid number [protected]. I am also requesting you to deduct my bill from the deposited security

Plz disconnect my airtel number after 23-may-2009

Airtel — No. Not Disconnected after loss of sim

Hi, I am not getting any response from airtel after several complaints and request, My Airtel no. [protected] is still active, I lost my sim card and the no. is still active what airtel people are doing, after losts of mails, all are complaints are pending.I am not using this no. from 2 months but still rentals are applied to my bill and number is still active it could be involved in any anti-social activity, please take action against them.

Airtel Postpaid — postpaid sim to disconnect

I had paid my postpaid bill for the number [protected], i have asked the customer care executive Mr. Manoj Patil at Vasai (W) relationship center to disconnect the number & close the account...
he said he will do it & asked me to pay the billed & the unbilled amount. i paid Rs 1065/- on 9th march 2009, he said i will get my deposit of Rs.500/- within 45 days..., i removed the sim card & kept it in my cupboard...
i left the center & was waiting for my deposit cheque...
now on 16th may i got a call from airtel's retention dept saying i have to payRs. 402 the rent for march & april. now as i have not made or received a single call from 9th march till date why should i pay the rent...
its Mr. Manoj Patil's fault as he has not disconnected my number which he had said he would do...
instead of paying me interest for delay in my deposit amt, airtel wants to charge rent on a number which was not at all used...
I have put a mail regarding the same issue to Mr. Abha Gupta he is a nodal officer for mumbai it has been 2 days i have sent the mail he has not replied back, as the cell is always busy...
AIrtel being such a good brand my family uses airtel phones from many years, if such a thing happens to an old customer then its really time to change the brand i guess...

Airtel Postpaid Connection — Raising of Bill after disconnection of service

I, Yashpal Gahlot, had a post paid connection [protected].I had given a request on dated 17.03.09 for termination of this connection & they gave confirmation no. 2104579 dt 17.03.09 & assured that they terminate the connection on dt 23.03.09, They charged the Bill for the whole month (23.02.09 to 22.03.09), but they terminate the connection on the dt 17.03.09.I had paid them all due of month 23.02.09 to 22.03.09. In spite of returning the monthly charge of dated 17.03.09 to 23.03.09, they raise the Bill for the next month period 23.03.09 to 22.04.09.Then I again complained to Airtel customer care & they gave complaint no. 21573154 dt 08.05.09. But they harassing me regularly through post & by Telephone.
Pl. help

Regards

AirTel — Post paid number close

I used to have airtel post paid connection - [protected].
I requested to close this number to the customer care. They don't close it and are continuing it. I have stopped using the number since 3 months. Each month they add monthly rental and send a new bill to me. They are saying for closing the number I need to pay the full amount. I have not used it then why should I pay the full amount.

Kindly help.

Airtel Postpaid — disconnect the number

dear sir i have to disconnect my airtel postpaid mobile number that is [protected] because i dont satisfied your service kindly do the needful as early as possible

Please deactivate/Unsubscribe http://m.igfun.com from my mobile. My mobile number is [protected] and [protected]. I have already contact customer care...

true,
Its really true
The worst service ever in india is provided by airtel.
same problem i faced for 2 times .

Hi

I want to disconnect my Postpaid connection, the Numbers are [protected] and [protected] because of the some personal reason. So please close this connection

Airtel — without infor disconect my connection

Dear Sir,

I have a connections of airtel No:[protected] Name of Rakesh Pandya, still 2 Month i am not satisfied your service reason of without inform cut off my connection am very dissatisfied about your service i have postpaid connections since 2007,but last month cut off my connection after seven day on my connection , today same problem raise I am working with Tata Passenger cars Dealers at Anand as a sales managers, so I am very very dissatisfied about your service (last month all submit document as per Airtel require)so please do needful and helpme,otherswise I am change service provider

I have closed my post paid no - [protected]. I had some problems with the bills and it was resolved and finaly paid a settlement amount that was asked for. But now i get letters from legal depart telling there is some outstanding amount.
Kindly help!

Airtel Postpaid Connection — Need the returned cheque back

I had paid the bill for mobile no: [protected] by a Corp bank Chq. Due to technical reasons the chq was returned unpaid. When I approached M/s Kolikara Communications, Ksasargod requesting them to either return or re-present the cheque they are unable to do so. The personnel at the show room do not know where the cheque is or what happened to it. I am getting messages & calls to make the payment. I shall arrange for the payment once I know about the returned cheque or get back the cheque. Let them give a proper reply

Airtel Post Paid — card disconnect althogh i sumbit the document

after starting service of post paid card, after 3 months card disconnect .giving reson that document is proper ,i already 3 bill .and airtel bill came also my permant address ,
my question is why they started my service if document is in insufficient.

I bought one airtel postpaid simcard last year in hyderabad. Now i transfered to chennai. i called airtel customer care centre five times but all they gave another one number for further steps. But the number given by customer care people is not available. Now tell me the procedure how to disconnect my number. And i won't pay my further billed amount.

DEAR, SIR

PLEASE DISCONNECT MY AIRTEL POSTPAID CONNECTION .
I LOST MY SIM-CARD SO PEASE DISCOONECT IT, SOTHAT NO ONE CAN MISUSE THE CARD.
I AM GIVING MY BLL DETAILS AS BELOW;

CARD HOLDER NAME; RABINDRANATH MAHENDRANATH MITRA

AIRTEL NUMBER ; [protected]

RELATIONSHIP NUMBER ;[protected]

LATEST BILL NUMBER ;[protected]

Airtel — Disconnet this No. 9557295692

disconnection of prepaid sim due to late submission of documents
details of sim:-[protected]
Name:-Sumit
Address:- Mathura U P




Regards
Sumit
[protected]

Hi

I want to disconnect my Postpaid connection, the Number is [protected] because of the some personal reason. So please close this connection

Thanks & Regard,
vishala
Airtel Number: [protected]

Hi

I want to disconnect my Postpaid connection, the Number is [protected] because of the some personal reason. So please close this connection

thanks & regads,
s.Ravindra babu
Airtel Number:-[protected]

Ive lost my cell phone yesterday night and I therefore want to disconnect the connection([protected]) . There are other personal reasons also for the disconnection.
kindly do the need full at your earliest.

please concelled my number

[protected]

my mobile is lost

Hi

I am Surekha i was using airtel postpaid connection with the number [protected].

in december -2009 i have requested for disconnection of my number .

as i was out of country i told one of my relatives to clear the balance amount and requested again to disconnect the number .

but my number was not disconnected since then i was getting bills to my home .

Can you please disconnect the number as soon as possible.

Reply me back on what the status.

Note: Till we take the connection airtel guys will be back o[censored]s but when requested for disconnection why it will not be done and delayed .this is really bad on the airtel network

From,
Surekha N.N

worst service ever...

We Want calls discription sheet with every bill

Personal — disconnection of post paid airtel sim

Sir, I want to disconnect my existing airtel postpaid connection having following details -
Airtel number : [protected]
Relationship number : [protected]
I have already approached to Airtel Head office ,in Sixmile kere in Guwahati. But, they instructed me to launch a complaint through emal. so, I request you to please do the needful as early as possible.

Thank you.

Nandadulal Dey.

AirTel — After 4 Times giving request for disconnection of phone still continue

I amd requesting airtel service provider to close/disconnect my connection i do not want more service from your end. 4 times a give application to airtel outlet but nothing happen. When i mail to customer care they response they didnt get any mail i have all the proof that they have send me acknowledgment no for processing my request but customer service provider response that they didnt have any information. Now i dont know what should i do and every month they are giving me bill. un necessary i pay bill for last several months and didnt know what to do. Send complaint to consumer court but they are not taking any action. What should i do please guide me to over come this problem.

Hi,

I am Nidhi Sharma, I want to disconnect my Postpaid connection, because of the some personal reason. So please close this connection.

User ID - mp2309268_dsl
Account No[protected]
and i had paid the bill, so diconnect the connection.

AirTel — Post paid disconnection

Dear Sir,

My Post piad telephone connection has been disconneted, after paying a bill with out any antimation, i do carry a deposit of the connection with a credit limit of 1500.

I feel the medium collection agency is creating problem on the connection, Mr. Subba Rao from the agency called me and mentioed that he siad to me he will show his power and disconnected my connection after paying the bill.

I request some officals fromt eh airtel to immediate action.

my mobile Number [protected].
Name: Harikrishna

Hi,
I am Shivaprasad, I want to disconnect my chennai postpaid connection([protected]), as i have moved to bangalore, I'm in no longer use of the service.I ve sent mail to [protected]@airtelindia.in, but the mail request is getting cancelled.I dont no wat to do, the custumer center ppl say, they dont have option to cancel the connection.kindly look into this request.

Airtel — Number wrongly disconnected

I purchased a prepaid No. ([protected]) from Airtel under lifetime validity. I found that this number was disconnected on 12.1.10. I immediately contacted Airtel.
They told me that a lifetime no. needs to be recharged for min. 200 Rs in 6 months and a call needs to be made in 90 days.
I challenged that and told them as per their records a call needs to be made in 180 days (not 90) and I have fulfilled both the above conditions.
After my sending them a scan of their conditions, they finally accepted that a call needs to be made in 180 days. Then they told me I never made a call during the last 180 days. I told Airtel, that I left India on August 14th and I did make many calls to say bye to my relatives on Aug 14 2009. That is well within the required 180 days. Airtel officers categorically denied that I ever made any calls.
I challenged them once again by handing them a mp3 file recording of my call (I have a smartphone which records all calls) and also a list of other Airtel nos. that I called on August 14, 2009. Finally, after being challenged again, Airtel accepted that I did make those calls.
Then, they told me, the reason for disconnection was that my number is not under lifetime validity. So I needed to make calls in 90 days and not 180 days (which is for a lifetime validity number). I again challenged them and produced a scan copy of the Airtel welcome pack, in which it was printed along with the price of the SIM that this number is being offered by Airtel under lifetime validity. I reasoned out with them, that if there is error in their records, then I as a customer should not suffer, as I have proof of purchase of a lifetime validity number.
All this interaction has been of no avail. I have sent them mails on Jan 13,15, 17, 24, 28,29 – February 6,7,9,10,22 – March 10,14 – April 7,9 – May 9, 18,21 and numerous phone calls.
I request the consumer court to step in. I have proof of all communication mentioned above.

I have faced a lot of inconvenience due to this number getting disconnected. I am an NRI and am mostly travelling out of India. This number was my only contact point, every time I landed into India. Also, this number was handed over to all my banks in India and Internationally, and I used to receive SMS on my financial transactions on this number. All that is lost now.

I want Airtel to immediately restore the same number to me and provide a me monetary compensation of 500000 Rupees due to wrongly disconnecting the number, as well as for all the inconvenience caused to me during the last 5 months where I had to write repeated emails to their customer care and make innumerable phone calls to plead for my case, though in reality, the faults lies with Airtel

hai sir/madam,
I want to disconnect my Postpaid connection, the Number is [protected]because of the some personal reason. So please close this connection

airtel home 649 — disconnect the connection

sir my self shashikant singh telephone no [protected] a/no[protected] plan name home 649 . i had given shifting request on 5th july 2010. futher given ten times request request no(359043,35627338/[protected]but till time never shifting my telrphone .automatically my telephone no is change on paper .and bill is coming continuous. so I requested to you plese disconnect my old and new number .i am not satisfied from your service. i am fully harasse by air tel.and your excutive.

Airtel — Number not disconnected even after many requests

Respected Sir,
Last year I used Airtel Broadband with landline number 4006229 for around 3 months. In the month of November, I shifted from sec-64, mohali to sec-67, mohali. I sent a letter request for shifting my connection but no response was taken.When i called on the helpline numbers, they told me that your residential area is not wired and will be wired after sometime and my number was put on hold for more than 3 months.I needed an internet connection very urgently so i bought a wireless connection of some other company. I therefore sent request for cancelling of my number but my number was not cancelled despite so many requests. Still I am facing problems to cancel my number because the company wants me to give a bill of Rs 500 for that period in which my number was on hold. They said that your number was not able to cancel due to some technical problems and now you will have to pay the bill unless you will have to come to court. The last time i used the connection was way back on Oct.,2009 and till that date all my bills have been fully paid So,i am requesting you to please take some action andcancel my number as i will not be able to pay my bill. I shall be very thankful to you.

Baljit Kaur
Mohali
Mobile no.-[protected]

I Ms Meena Rathore want to disconnect my prepaid connection, my number is [protected], it's only my personal reason. So, please close this connection as earlier as possible.

I have on several occasions requested disconnection of my connection. Please close the connection for [protected] since I do not wish to avail this facility.

Please confirm to me on my email - narendra.[protected]@suzlon.com

Regards

Hi

I want to disconnect my Postpaid connection, the Numbers is [protected] on 4 feb 2011. because i will go to abroad on 6 feb 2011.So please close this connection on 4 feb 2011

complaint given for mnp document not returned back or sim for mnp not given

MANAGER AIRTEL OFFICE

DEAR, SIR

IT IS INFORMED THAT SELF KUMARVELU C, AM HAVING A POSTPAID MOBILE CONNECTION WITH NUMBER [protected] AND SIM NUMBER 89915-[protected].

DUE TO MY PERMANT POSTING OUT FROM J & K STATE, I WISH TO CLOSE THIS MOBILE COMMENCTION. ALL AMOUNT ALREADY PAID

YOU ARE REQEUSTED TO DISCONNECT THE SAME AT THE EARLIEST PLEASE.

CARD HOLDER NAME; KUMARVELU C

AIRTEL NUMBER ; [protected]

SIM NUMBER ; 89915-[protected].

AN EARLY ACTION IS REQUESTED PLEASE.

AirTel — in spite of disconnection request, they are not disconnecting my postpaid numbers

We have asked Airtel to disconnect airtel post/paid connection (mobile numbers : [protected]
and [protected] ) but Airtel is not sending full and final bill and they keep adding monthly charges.

Post paid mobile number: [protected]
Post paid mobile number:[protected]

Airtel — phone disconnects regularly

I ported my DOCOMO prepaid number to Airtel on 14 feb-2011. since then my phone has been disconnected twice as the concern of non submitted ID proof. last month it was disconnected for 2 days, after which i submitted my proof to retailer as asked by customer care and now again since 5 may 2011, my phone is out of service. when i asked customer care they told me to submit ID to Airtel showroom (AIRTEL near JYOTI Chownk, jalandhar). when i went there the executive over there said that i have to submit my ID to dealer from where i got. then she made me to talk to customer care again and when i talk to some executive there they asked that my number is permanently disconnected and cant be given back.
if i asak them how can i get my number back, THEY HAVE NO ANSWER and the number is in all my forms and in many companies. i am SUFFERING huge problem regarding that and NO ANSWER IS GIVEN TO ME BY AIRTEL.
on separate ISSUE, customer care and customer dealing is so pathetic and disgusting with no responsibility in front of CUSTOMER.

hey,
i have shared my details many time but still no improvement so plz just stop making this thing a fun. IF I LOST ANY DETAIL DURING THESE DAYS, U GUYS WILL RESPONSIBLE. THIS IS NOT A JOKE WHAT U R DOING TO UR CUSTOMER
CONTACT ME ON [protected]

Dear sir,
I am using airtel broadband and i pay all my bills regularly but my broadband is not working from past 10-15 days and the worst part is i dont get any feedback from the customer care and they really dont know what's wrong with the connection and same goes for the technical department also its been 10 days i call them regularly but they say they dont know the fault so call the customer care.

My no-[protected]
complaint no. - 1136246
Induction id no.[protected]subhash)
payment made on[protected]Rs 2500/-)

So please find some solution otherwise i'll get the connection disconnected .
Ashu-[protected]

AirTel — Disconnect postpaid connection

I disconnected Airtel postpaid connection as I relocated to US. I had a very bad experience from the airtel customer care. I was told to pay my dues till date and they will stop billing then on. But in my case they kept on billing me for more than a week and I was told that amount will be deducted from my deposit. After conveying multiple times of their mistake, no one even responds to my mails. Also no idea about how the refund of the deposit will happen. They are big cheaters. So please be careful and be aware. They seem to be very nice when you take connection, but not the same when you cancel it.

Airtel Postpaid — Disconnection not done

I got my # disconnected through an outlet in July but now the company is asking for payment of 1500/- bacause they had not processed the request for disconnection.

i am ARIFF AHMED G i want to disconnect my airtel postpaid connection due to some personal reason . my number is [protected].please close this connection as soon as possible.

On 24th March'12 I went airtel relationship center Thane to disconnect my no.They gave me complaint no and took my new mobile no.
Till 30th March'12 we not received call from airtel.And when we checked they told us that We had not given them alternative no., which actually we given them.Now Company will again charge me for 7 days . What to do ?

Hi, Pls disconnect my airtel postpaid connection .Airtel No is [protected]

Airtel — Disconnect my postpaid number

hi,
Can you please disconnect/close my airtel postpaid number [protected].
As services provided by airtel is unsatisfied.

Hi


I have asked to disconnect my number [protected] long back 3-4 months nearly.
I still get bills on email.
What is this ? Why do you try loot public money like this ???

Please disconnected the above number

Regards,
Indraneel A

please disconnect the postpaid airtel connection of mobile No.[protected], as it was not using from last 4 months & informed several times but it is still in active. pl disconnect it immediately

i am PremMohan i want be stop postpaid plan stop soon because i change my job other stade so i stop my plan today i will not paid bill after going here pls, i request airtel team pls conntect me till 3AM.
thanks...

PREMMOHAN
[protected]-

Dear sir


Please do Disconnect the Cell Number [protected]
As i have Lost the Sim Card Along with Cell Phone 2 Months Ago
Please Disconnect the Services and in the Future Please do not Send the Bill to my E-mail Address


Thanks and Regards,

Ramajayam

Hii

I submitted a complaint to disconnect my number [protected] on jun-06, 2014, but I am still getting bills. I dont know how to deal with these people against this kind of harresment.
! Report

Hello sir this is samarth and my 4g sim no. is [protected]. In MAY month only i had requested for disconnection for this no. and till today i have not used the connection. But today from Airtel office i got a call that my 2 months rental is overdue. Without using, bill is showing the usage how is that posible. My current contact no. is [protected]. Please look for this and do the needfull Kind regards
samarth

My mail id is [protected]@gmail.com

i am requesting you to disconect my airtel wifi connection because im getting too much bill these days and im unable to give you payment for the same so i want to disconnect my connection right now .
my connection name is kuldeep and contact no. is [protected].
kindly help me please.

Please let me know if the connection of post-paid connection - [protected] has been disconnected or not. I have raised a request to disconnect this number [protected] on 24 Nov 2015 through airtel call center at Asia Radhika Theatre .and later on confirmed by on my son mobile also in regarding to this. I have evidence of proof of cancellation & how the AIRTEL customer care spoken the conversation on the mobile.

As I am presently in Odisha - India, when i call even there phone numbers also doesnt work. Let me know any information on this. Sending bills of mobile connection which I am not using and which is asked to disconnect on 24.11.2015.

Are there any qualified persons in AIRTEL dept or not, please check by this there capability of there working style
i have the proof 1. bill of final 2. with concern person to whom i have spoken 3. Present status shown in there computer system of the photo

Hii

I submitted a complaint to disconnect my number[protected] on 24 Nov 2015, but I am still getting bills. I dont know how to deal with these people against this kind of harresment from AIRTEL ! Report

Please any one respond on this, to take action

Dear sir


Please do disconnect my mobile number[protected] on 24 Nov 2015

Since i was transfered handed over, Airtel bills send to my previous house owner

Please Disconnect the Services and in the Future Please do not Send the Bill to my E-mail Address


Thanks and Regards,

Kalyan Chakravarthy PARASA

hi,
I have 999 unlimited download plain,am not getting downloading speed from past 1 week. The main problem is gmail home page is opening after 5 min. Please do respond to complaint immideatle

___________________________RANDY__ORTON____IS_BEST______________________________...⇄

Hey, nothing you can say (say), nothing's gonna change what you've done to me
Now it's time to shine (shine), I'm gonna take what's mine
Take what's mine

Hey, nothing you can say (say), nothing's gonne change what you've done to me
Now it's time to shine (shine), I'm gonna take what's mine
You're gonna burn in my light

They tried so hard to follow, but no-one cared
Inside you're all so hollow, you understand

Hey, nothing you can say (say), nothing gonna change what you've done to me
Now it's time to shine (shine), I'm gonna take what's mine
While you're burning inside my light

I gave and you take
And I waited for you but I made a mistake
It's clear that you're fearing so near me
'Cause I see the look on you're face

You tried to hold me under, I held my breath
Alone and now you wonder, what I possess

Hey, nothing you can say (say), nothing's gonna change what you've done to me
Now it's time to shine (shine), you're gonna burn in my light
Hey, nothing you can say, nothing's gonna change what you've done to me
Now it's time to shine, I'm gonna take what's mine
While you're burning inside my light
________________________________________________________________________________...⇄

I am Airtel Broadband customer([protected]), using the BB services at House no.-642, sector-10, Faridabad -121006. My Broadband connection didn't work for a week so when ever i call for compensation customer service representatives put me on hold and disconnects the call. I got unlimited BB plan i usually got Rs 716(including taxes) bill now i dont how i got outstanding bill of Rs275 whenever i call to get the details same thing happens customer care representatives disconnects the call moreover all the advisors working with Airtel Broadband are incompetent, they hardly know anything about Broadband, they use scripts to help the customers.

Guys, their customer service at agent level is hopeless, I have doubt if they can understand what is spoken and written in English as I had recently faced hell lot of issues and had to waste every day an hour to get things back to normal they have renewed my additional number without any prior intimation and they charged me with fines and had disconnected my main line every day at around 6-7p.m, what they don't understand is I am paying my bills in time and in advance and why they have to disconnect my service at such a time of the day when our family want to get hold o[censored]s back from journey.
the other silly point is they want to log the complaint only from a prepaid phone as I am a prepaid customer i wonder how to trace a prepaid Airtel customer on the streets and get my issue resolved.

this is very frustrating on how a company of such a caliber does work and also my point is if i pay the bill one day late they charge me fine are they going to compensate for the time they have put me through.

i m nitin gupta from delhi my contact number is [protected].from last 3 months airtel chaged my 30rs monthly they told me that u have any plan that's why i m charging this amount.than i told that person plz stop my this service last next month than he told me after 1 month i cant charged anyhthing bt today they charged again.

TO,
AIRTEL

TODAY DT:28/01/09 MORNING AGAIN 9.00AM ONE STOTRAS SONG PLAY NO IS ([protected])& 11.00AM I RECEIVE MESSAGE RS. 1/- CUT IN MY TOTAL BALANCE TODAY, SO I DON’T WANT THIS FACILITY, I AGAIN & REQUEST YOU TO CLOSE THIS OR CANCEL IT IMMIDIATELY

GIVE REPLY ON MY MOBILE OR EMAIL ME :- [protected]@rediffmail.com

MISS. JYOTSNA RANE (MOB:[protected]

TO,
AIRTEL

TODAY DT:14/04/09 MORNING AGAIN 10.29AM ONE Sms you've been renewed for (ORing TonePack,
MonoRT)subscripition service on Airtel STK You've been chargeged Rs 30 my mobil no.[protected]
my Complaint not receponts Complaint no.[protected]

Sir,
Iam Hemalatha My Mob.No. [protected], I have received call from your side on dt. 12.6.09 that your no. is selected for free hello tune it is free hello tune not any charges to be deducted if you want to change the hello tune then only amount will be deducted in your balance. this is free hello tune nothing will be deducted I had asked two to three times that not any charges deducted he told me no madam its a free hell tune and it will activated within 48 hrs. & I received the hello tune and my amount deducted in my balance . Now I request you please give me my balance amount which you have deducted I don't want any hello tune & one thing I request don't pool people give your best service for people what they want.

Regards,
Hema

Dear,

They have deducted Rs.15 for reason contact for airtel call center the executive Mr.Anand the you have caller tune [censored] i dnt have any caller tune and the executive he place me on hold and disconnected the call and again call to airtel call center executive tells his system is slow wht the [censored] system is slow were paying for service and we are not getting it then wht the use of it and they have given the complaint number also[protected] god the cmpl is they are not mobile no. [protected].

The airtel system does not work for customer care The customer is made a fool with empty promises and no result

my postpaid no. is [protected] combact plan 225 monthly rent. Now i want this rent change in to 199 rent.

Hai i am working in Arkay Leathers Pvt Ltd., Chrompet, Chennai.

We are currently a airtel customer totally we using 18 postpaid connections with different plans.


So i want to moderate all postapaid plans to great full plan so i want your help please contact me this my mobile number [protected].

Regards,
D.Janakiraman
[protected]

my prepaid connection is registered in post paid, number is [protected], with plan of Rs. 199/- monthly rental,
Rs. 0.30/- Airtel to Airtel
Rs. 1.00/- Other networks
Reason behind writing this application is to inform you that, how Airtels still continuing the hopeless customer service.
This services is not actived with in 15 day
please active this plan
I am calling for Ms/Mrs Mitali, N. S. System Divese(Airtel) no. [protected]
My call is Not Attn

my prepaid connection is registered in post paid, number is [protected], with plan of Rs. 199/- monthly rental,
Rs. 0.30/- Airtel to Airtel
Rs. 1.00/- Other networks
Reason behind writing this application is to inform you that, how Airtels still continuing the hopeless customer service.
This services is not actived with in 15 day
please active this plan
I am calling for Ms/Mrs Mitali, N. S. System Divese(Airtel) no. [protected]
My call is Not Attn
Regards,
vinod wagh
[protected]

Today i got a call from airtel customer care saying that they have a 199 blackberry data plan on limited period offer instead of 299 data plan with 10 mail accounts and unlimited messenger accounts. I asked them to send the details to my mail. After this there is no response from airtel, also i am not able to reach them.

Airtel prepaid mobile — repeated marketing calls to me

I am annoyed with repeated phone calls from airtel service itself. I want to get rid of this.
My phone number is [protected]

Airtel — Duplicate sim not provided

Hi,

I have been using AIRTEL number for last 3 years. I never had any problem with airtel services.
This time i lost my mobile and sim. I went to near by AIRTEL office(sector-14, gurgaon) and asked them about duplicate sim. Now its been a month & yet have not got the sim even after number of visits to office.
Please look into the issue.

AirTel — dupicate sim

I lost my mobile sim card in and On 25 Jan airtel officeat Nagpur issued me duplicate sim card. Yet the sim has not been activated. Nobody is owining the responsibility for it.The official at service centre are continuously saying that "SERVER DOWN "problem . Please resolve.

AirTel — issue duplicate sim

no one care in costumer care of airtel they all used fake id,s for more costumer.sodon,t use airtel .they may use fake id,s to make people,s fool/////////////////////////////????????? dont truth airtel

yes dnd is i started getting more call after registering DND

same problem i m facing from last 2-3 months, even after activation of DND i m still receiving msgs, calls from AIRTEL and others, so many times i called customer care and given all the no. to them but no action been taken against anybody. now i really fed up by this pathetic service provided by AIRTEL. at present i m facing problem in attending calls, network, i m nt able to contact customer care from my no. i think they blocked the service, PATHETIC SERVICE AIRTEL, KEEP IT UP,

After long back I registered to DND but sorry to say that I am still getting such SMSs, so please dont send such type of marketing SMSs except Airtel Offers.

Thanks for your kind cooperation.

pls activate DND for the no. [protected]


thx

AirTel — Problem in Landline

Dear Sir, this is to bring to your kind attention that we are user of Broad Band connection and also basic phone whose number is [protected] in the name of Mr Naveen Sachdeva.

From 1 week the landline is not working, for which numerous complaints have been registered with local authorities but there is no positive response from there side and no one has still visited our organization to resolve our problem.We are not defaulters and are paying our due amount regularly. I hope you will take my problem forward and get the complaint resolved as due to which we are facing financial as well as mental problems as this phone number is associated with out academy.

Airtel — PROBLEM REGARDING EXCESS BILL

I M UR BROADBRAND COUSTMER.
MY PHONE NO.: [protected]
CONNECTION HOLDER NAME : JITENDRA KUMAR KARNA
MY PLAN: RS. 649 FOR UNLIMITED USAGE

SIR,
I FEEL REGREAT TO INFORM THAT I M TOTALLY UNSATISFIED WITH YOUR SERVICES. MY PROBLEM IS RELATED WITH YOUR BILLING SYSTEM.
MY FIRST BILLNO:[protected] generted on pro rata base including RS. 170 for dsl usage charges
that i have paid on due date.

MY SECOND BILL NO :[protected] is of RS. 952, INCLUDING RS. 170 FOR DSL USAGE CHARGE
thar i have not paid yet i.e STILL PENDING , IT'S DUE DATE IS 19TH SEPTEMBER,2011

SIR, I WAS NOT AWARE OF DSL CHARGES TILL MY SECOND BILL GENERATED. YOUR EXECUTIVES TOLD ME THAT IT IS A CHARGE OF ANTIVIRUS USAGE. BUT I HAVE NOT TAKEN YOUR THIS SERVICE FROM MY FIRST DAY.

I WANT CLAIM ON MY SECOND BILL i.e BILL NO.[protected]. I REQUEST YOU TO ALLOW DEDUCTION OF RS 340 i.e(170 + 170) FOR CURRENT DSL CHARGE AND FOR PREVIOUS DSL CHARGE THAT I HAVE PAID EARLIER.

KINDLY ALLOW ME DEDUCTION OF RS. 340 i.e( 170 +170) in SECOND BILL i.e BILL no:[protected] TILL 18TH SEPTEMBER,2011

PLZZZ SETTLE MY CLAIM OTHERWISE I WILL NOT PAY. PLZ SURRENDER MY BROADBRAND & FIXEDLINE SERVICES.

THANKING YOU,
JITENDRA KUMAR KARNA
[protected]
FARIDABAD

we want plan with less cost and with unlimited browsing.qw
we are using right now plan of rs.649 bt our bill amount paymnt is 790.
we want some other plan less than this amount.please imform us regarding this complaint.or other wise we will disconnect the net connection

Airtel office.
sir . i kindly request you to please understand my problem i submited my veryfication three times and i have got no responce from office any of the sim dealer, and i just want you to check out the problem and please sort it out. Please i request you to do it faster it is creating too much problem to me. From Airtel office of sadar bazar (jhansi) i got no responce after i have submited to them three times my It's my sim no. [protected]

Your faithful
sourabh sharma
U.P. (East)
Date:[protected]

respected sir/madan,
i am using airtel connection my no is [protected] i tried to download a game thrice it was not downloaded and my Rs 150 was deducted . i loged a complain 7-8 times in customer care but they are confused and could not solve the issue... please revert back as soon as possible
Thanking You
kunal

my no. [protected] airtel prepaid costmar mukesh kumar

Dear Sir,

Now I understand, and I am sure, the choice of getting a postpaid connection form AIRTEL was a blunder.

I took it to save my valuable time ( at least I value my time), and tried to open my account on ur site to save ur time 15 days back. i have my id- madhujayanti and got the password via sms.

Astonishingly, after spending around 15 hours on net during these days, I am yet to register my account.

Therefore, I urge, if for any reason u r not able to register my account, Pl, pl, pl send a sms to that effect so that I will stop trying for registration.

Yours faithfully,

Madhusudan Behera.

My cell no - [protected]
I m really sorry, I forgot to mention it in my complain, I regret the inconvenience of reading the same complain twice.


My Original Complain
~~~~~~~~~~~~~~~~~
Dear Sir,

Now I understand, and I am sure, the choice of getting a postpaid connection form AIRTEL was a blunder.

I took it to save my valuable time ( at least I value my time), and tried to open my account on ur site to save ur time 15 days back. i have my id- madhujayanti and got the password via sms.

Astonishingly, after spending around 15 hours on net during these days, I am yet to register my account.

Therefore, I urge, if for any reason u r not able to register my account, Pl, pl, pl send a sms to that effect so that I will stop trying for registration.

Yours faithfully,

Madhusudan Behera.

i am having a prepaid sim of airtel no is [protected].in this sim incoming is not possible, out going is working .


plz resolve it as soon as possible, Bcoz i am away from my home town .

I am SUNIL from MUMBAI . MY number is [protected] . my opreter is AIRTEL . I have priped card.
my complaint =From last 20 days every day airtel cut my balanc without any reason after my complent they transfer my balane but last time they cut my balance of 45 Rs. and they give me one hello tune . but i never apply for hello tune now i am asking for my 45 Rs to return they cut my line to talk 121. now when i try to tal airtelthan cal feale .plz help

regarded sir,
My cell no [protected] of your canection.my complent is that " when i colling custmer care atomaticaly the chareges are cuted from my prepaid account balance.The service you provided to me for custmer care is not tol free.I like to request you to please make that tol free.
thank you.

your sincerly,
sanjay

sir.. my mbl no [protected] i want my call dtel. tis manth .. out going or incomeing to.. plz sen my mail add .. thanx..

my self aftab alam
my complaint was my phone held
doing subscription why the compny do
allrdy difine my number every year and
the last mont.
becz i am nt a subscriber
so kindky any action abt my number
my no - [protected]
Thanx...

To
The General Manager
Airtel Jharkhand,
& India

Sub: Low network coverage at Panchet, Jharkhand India

Dear Sir,

I would like to again inform you that, I am residing at Panchet Dam, Dhanbad, Jharkhand, Sir, the people of airtel subscriber of this area are facing lot of problems from 3 to 4 month due to low network covergae. It is totally unjustified.

It is therefore, I request you to kindly resolve the problems at early as possible.

Y/f
Sanjay Kumar Jha

The most unSATISFIED &bad service of customercare, that's airtel.my ph no [protected].THE SUPERVIS0R SAID AT 8AM 0N 4TH DEC THAT, I'L GET WITHIN 10MINTS rs.10 WHICH WS WR0NGLY DEBITED.BUT HE IS A CHEATER AS I'M GETTING.

sir,
i am a villager fortunatly here more connection are of airtel but your coustomcare services are very cunning they are pepole who cut peoples hardearned mmoney without any preinformation i think it is only a bad thing on your part.
this is a BAD COMPANY YOU CALL IT AIRTELL

Dear sir,
i am bala from uae. i used airtel prepaid card in india now i came to uae, i want to activate international roaming with the same number i used in india. just tell me a way to activate through internet

thank you

bala

hello
all document are paid for narela office delhi -36
But no any responce you .
Please sir request my payment paid.my mobile no [protected]. discount 2003.

i will not submit the bill of no.[protected] .i was using this no.from last 2 and half year.
reason.
1.without asking me they have increased my credit limt up to 11000.
i have complained so many times that please reduce my credit limit upto 2000.but the refused and told it will not happen.
even the have open my isd calls facility withou taking my oermission.
i will go to consumer forum against airtel to fraud with me.
company is giving me threat.i will also complain against bharti air tel limited to court.

Dear sir,

From a very bad experiance with airtel, after i have to take this action to make a mail to you.
i have taken the airtel postpaid connection in october 2008.iand i have cancelled the connection in 3rd
feb.2009, by making the payment of 1175.00

in the bill there was the payment of -39 rs.that i have to taken from airtel.but still the company has not relese my cheque.and again make the bill of my cancelled connection.
i had visited the customer care centre many time but they are not giving satisfy answer.
my airtel no. was[protected].
please do the needful as soon as possible.

Thanks&Regards.
Chintan gupta
[protected]

SIR,

WITH REFERNCESS TO OUR TELEPHONIC TALK WITH Mr. RUPAK DEY AT CUSTOMER CARE EXECUTIVES HE IS AGAIN SAYING THAT THIS IS NOT POSSIBLE TO TRANSFER YOUR LINE FROM POST PAID TO PRE PAID WITHOUT TRADE LIC. AS THIS IS COMPANY PAID CONEECTION AS OF NOW I AM NOT RESPONSIBLE FOR ANY PAYMENT OF MINE ALL THE THREE CONNECTION.



I WILL NOT MAKE ANY PAYMENT FOR ALL THESE THREE NO. [protected]/[protected]/[protected] .



ALSO I AM GOING TO LODGE A COMPLAIN AGAINST THESE INTERACTION WITH ATTACHED E-MAIL RECORD TO THE CONSUMER GREVIENCE DEPT.AS I AM SUFFERING FROM LAST THREE MONTH AND I KNOW THEY WILL TAKE CARE FOR THE SAME .



REGRDS

SARAF RADHE

[protected]
--- On Wed, 4/15/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:



From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Wednesday, April 15, 2009, 5:42 PM


Dear Mr. Radhe,







Thank you for contacting Airtel.







We understand from your previous interaction, you have expressed concern regarding converting form Postpaid mobile number to Prepaid for your Airtel number [protected].







We request you to clear your billed and unbilled amount and submit the following documents at your nearest Airtel Relationship Centre.







Address proof
Photo ID proof
1 Passport size photo




There is an outstanding of Rs. 1033.38/- in your account towards your bill dated 12/04/09 and unbilled amount of Rs. 1016.40/- as on 15/04/09 which does not include the current usage, roaming, rental and discounts, if any in your account.







There are no charges for transferring your postpaid number into Prepaid and you can retain the same mobile number in prepaid. Your Airtel postpaid number will be transferred to prepaid within 48 hours of receiving your documents.







Please be informed that the excess balance will be transferred to your prepaid account after your last bill gets generated and any shortfall balance will be recovered from the available balance in prepaid account.







The excess credit balance if any in your Postpaid account will be transferred to your Prepaid account after your final bill (Post Suspension) get generated.







Kindly send a message PL <location> to 121 (toll free) to know the nearest Airtel Relationship address.







For further assistance, mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards,

Hassan M
Yours sincerely
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc: [protected]@moneycontrol.com
Sent: 15/04/2009 16:12:10
Subject: [protected]

SIR
I AM TOTALLY DESPRATE TO GIVING YOU THIS MAIL I WANT TO TRANFER MY NO. FROM POST PAID TO PRE PAID AS I AM UNABLE TO PAY THE BILL FROM THE LAST TWO MONTH. TILL DATE NO OUTSATNDING AND PAYMENT MADE BEFORE DUE DATE.
EVERY TIME YOUR CUSTOMER CARE EXECUTIVES SAID TO VISIT ANY AIRTEL OUTLET AND I HAD VISITED AT MUSKARAS MORE THAN FIVE TIMES . THEY SAID COME WITH THE TRADE LICENSE AS THE COMPANY HAS BEEN CLOSED FROM WHERE I WILL GET THE TRADE LICENSE.
AT LAST I AM GIVING YOU MY LAST MAIL AND IF THE PROBLEM IS NOT SOLVE FROM YOUR END AND I WILL TAKE THOSE STEP WHICH I DO NOT WANT TO DO.
REGARDS
SARAF RADHE

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

hello
my self vishal shah, well i m glad to tell u that on[protected], i called on 121 for qurey, they disconnecting my call for 2 times, so i m calling on 198 ( complain desk ), i talked with ravi, then he transfered my call to their superior and put me on hold, agan my call was dis connected, so again i call 198 and my call drop, what the bull it is, just tell me what i do, di me favour and do some strictly action against it, hope u replied me

Respected sir,
I Mohd Abdul Hameed mobile number :- [protected] which is blocked with out any conformation or notice as the sim validity is under lifetime package can you tell me the details why the sim is blocked.
I hope you will take action as soon as possible.
Thankingyou,
Yoursfaithfully,
Mohd Abdul Hameed,
mob no:- [protected]
Hyderabad,
Andhra Pradesh,
INDIA.

HELLO SIR
I HAVE AIRTEL SIM MO NO. [protected]
YESTERDAY I BROUGHT AIRTEL RECHARGE COUPON FOR BALANCE Rs.30/- DATED 28/1/10 AT 6:15 PM
I HAVE APROX -8/- Rs BALANCE BEFORE RECHARGE .SO I GET Rs.16/- BALANCE AFTER DEDUCTION OF YOUR Rs.8/-
AND I DIAL ONLY ONE No.FORA A MINUTE
I CAN NOT ANY DIAL AFTER 15/- BALANCE
MY BALANCE IS Rs.15/- AT NIGHT 12.00 CLOCK.
TODAY MORNING I SHOW MY BALACE Rs.-4.36/-

I HAVE COMPLAIN THAT WHY ARE YOU DEDUCT MY MONEY ?
I HAVE NO ANY DUE
I HAVE NO ANY DIAL AFTER MY BALANCE IS Rs15/-
.
ROHIT NAVIN R
Mo.[protected]
EMAIL ID NARIN.[protected]@YAHOO.COM
EMAIL ID [protected]@GMAIL.COM

Airtel — mp3 download charges without any subject

Dear Sir,

My Self Tarun gautam. I have a Airtel connection at this time airtel charge me Rs. 20/- and reson give me that mp3 downloding by me. but this is not fair i don't download any tye of mp3 song.

So i kindly request u that u take any decision for this compaint.

Tarun Gautam
[protected]
[protected]

hello sir,
I am Sandeep Bhatnagar mob no. [protected]. Sorry for my bad english.I am using this no since 2007. I had face lot of problem by airtel custmer care.Any time they deduct my balance. they deduct 100 rs from my account at 11-nov-2009 and they returned my balance after 12 hours but what about this 12 hours. i cant change my no bcoz i like my airtel no.Recently they charged me 7 rs for mp3 download but i never download mp3 or any thing from my no. bcoz i have broadband connection. and response and language of customer care worker is very poor.
There are many cases like this, i dont remember all.
but finally i want to change my no. Plz help me sir.
I hope you will take action as soon as possible.
'Thankingyou, sir'

Yoursfaithfully
SandeepBhatnagar, mob no. [protected]
Email- [protected]@yahoo.co.in
Bhilai, Distt. Durg
Chattisgarh,
INDIA

sir, this is my number [protected].The problem was illegal deduction of money in my current a/c balence.I had 41/-rs, but now i have 1.09/-rs after the msg that your1 day free trial for games club is now active.you will charged Rs-99/-month after free trial visit http://gclub.in to stop UNSUBGC 54321 FROM 56363.But i had contact the customer care but they had excivied careless atitude.There one person debasis shanayal who had said that you cl me after 6 hours i will try how to your problem is solved by the way, but i am cotact with them but no response from this customer care.They are always saing that's happen for the cause of active games club.But, u cheks my details that i have alrady 200 Rs for gprs connection.so how to my rupees is vanished?or only one survice had activated that's hallo tune.i am deactivated this survice11.06 pm on 20 th july, 10.After that no survice had activated.
I would there for pray to your goodselves to kindly return my rupees pls.I[censored] can't responce my email so i think u, ur companis and ur all channel is cheater.my email id is [protected]@gmail.com

Hello,

my mobile no. is [protected].

I am Airtel user since last 5 years. Recently I started using Airtel Live frenzo plan. SMS from airtel telling me that this services is charged rs 10/7days.. - . since last a few days when I called the customer care they told me the frenzo service for 15 days has been subscribed! bt a have not got any msg from airtel.i have got a msg that rs 10 is deducted for frenzo plan dated 2/8/2010 09:05pm. how can frenzo service become subscribed within 2 days without any confirmation?? how can any service become paid with out intimating about.
i am very frustated with your customer care service
pls look at the problem urgent basis.

to the airtel officer incharge
sir
hallo, i am akhilesh shukla my mobile no [protected] having last THREE years but over past three months i am facing many problem like [BALANCE DEDUCTOIN AND CALL DROPING AND OFNON SATISFACTION OF CUSTOMER SERVICE]
last night i have taken top up of Rs 160 and SMS pack of Rs26 at mid night of 7Dec and in morning i have send almost 32 massages.all cost of these masseges has been deducted by main account like this in morning 8dec i have seen my balance isonly63 paisa . For it i have made call many time at198 and 123 but all time i was chrged and have got no responce .all excutive dropped line telling like[ senior se bat kara rahe hai, line hold kijiye, update nahi hai 1 ganta bad phone kijiye]
please check my account and reverse my balance as soon as posbil and notice to excutives to stop like this behavior with costomer
please inform me at my no [protected]
or mail me [protected]@yahoo.com

My complain is with regards to poor and unstatisfactory service provided by AIRTEL IPTV.

I have requested 2 days before TEiN CRICKET but still not activated.

Atleast 20 times i have callled Cust care, they telll your request has been closed as there is some problem with the server.

Sir, I workas as Consultant with HCL Technologies they think i m foool.

I have email thier business head today but still no response, just to activate single channel cannot take that much time.

I do not know where should i go where i should justice, for a cricket fan like me to wait when the match is on for two days is very uneasy.


PLease find the below email which shows for every request i have to fight for the rights.

********************************************************************************...⇄
Hi Nitin,

Good morning once again, I guess you smart enough to understand the purpose of email by reading the subject of the email.

Now I really dont care whether you guys serve your airtel csr or not.

Again this time I have to face challenges to get Channel nos 408 activated i.e Ten Cricket.

I have logged the case to your CSR care on 24 night and they say SLA Is of 24 hours and till now its not activated and now your CSR care guys have locked new case for me with SLA of 48 hours.

What a excellent service?

Is there any way where i can get instant resolution and need to escalate it to much higher level ? as whenever i called ur csr care which is in bhopal and their floor supervisor anwar and abid .. keep me in hold and then they disconnect the phone.

my number is[protected]

Req number is : 12974938 and 41295682

If you cannot do me any favour then do escalte it as if you through email trail.. IPTV is biggest headache for me 6 months before and still services and CSAT is same.

Thanks & Regards,



Avinash Mathur



Process consultant - ITIL,

Email: [protected]@hcl.in




[protected][protected][protected][protected]
From: Nitin.[protected]@airtel.in [Nitin.[protected]@airtel.in]
Sent: Thursday, September 02, 2010 9:47 AM
To: Avinash Mathur
Cc: Manish4.[protected]@Airtel.in
Subject: Re: With Regards to IPTV conection



Dear Mr Avinash,

At the outset, would like to extend my apologies for the delay in installation. Infact the main reason for the delay was the fact that your plan got changed to a new one (with Fair Usage Policy) and post you escalation we were trying to get the same converted back to the previous running plan hence the delay was there.

Infact I am reassigning it to Manish ([protected]) once again for implementation by eod today and have taken your feedback. Will definitely investigate it further.

Aside to manish; Please ensure


Regards,
NITIN JOHAR | Sr.MANAGER | SALES
Bharti Airtel Ltd | Telemedia Services – North Hub
B - 38/C -1, SECTOR - 57, NOIDA, UP - 201301
M:- +[protected]
Fax:[protected]
E:- nitin.[protected]@airtel.in
www.airtel.in






Avinash Mathur <[protected]@hcl.com>
09/01/2010 10:54 PM
To "Nitin.[protected]@airtel.in" <Nitin.[protected]@airtel.in>
cc
Subject With Regards to IPTV conection

P Please do not print this e-mail unless it is absolutely necessary P





Hi Nitin,

This is to bring in notice to you the kind of service which has been provided by your team to me or may to others.

I could have called you and explained you over the phone and I guess I am pretty sure you would have solved the issue by now

But now its not the matter of single IPTV connection, now I am totally hurt with the fake commitments to achieve so called target and want this email to sent all across my connection so that they may be aware in future, y

Why not to apply for Airtel IPTV connection?

What all challenges you have to face the installation?

Purpose of writing an email to escalate the inconvinience which is caused to Airtel customers from your marketing team's fake commitment.

Some how I came to know you the right person to escalate about the issue caused to airtel's IPTV customers.

Sir, I have applied the connection on 26th Aug morning on the term that I need connection to be installed before the match between India and Sri Lanka. One of your Marketing executive Mr. Pradeep[protected] along with Mr. Navin had approached me in this regards. Before giving the cash, I strictly told them that please do not give me any fake commitments, if you cannot make it then please be frank and I will continue with my DTH connection. Secondly they misguided me the wrong plan, I told them I don't want my Internet speed to be down at any cost as I need to work on VPN and need to download heavy data for my work.

Once the form has been filled by me or any CSR, it CSR job to chase your executive about the connection. From 27th I guess I have made 150 calls to Mr. Pradeep and he has answered hardly any 5 to 10 calls and rest of the time he ignored my calls.

How one feel, time change in a day, the day before he was chasing me to fill the form and now I am chasing him day and night to get IPTV installed.

Till now connection has not been installed at my place and I am chasing Mr. Manish[protected], who I guess is leading the team and from past Sunday I am relying on his fake commitments.

Nitin, I just request you to define your process, restructure your team and at least be honest with your customers.

I am really not excited about the IPTV now as I was few days before

One more request I want this to be escalated as per bharti procedure and I want proper feedback on this.

If I am disappointed here also then I will escalate to more higher authorities...


Thanks & Regards,

Avinash Mathur

Consultant,
Email: [protected]@hcl.in

Note:
Landline number :[protected]
Plan to be activated : 299 top up
DISCLAIMER:
[protected][protected][protected][protected][protected][protected]
.

airtel is a bloody choor connection...

i am using airtel no [protected]. i am using this no. for last 3 months and in all the 3 bills i am suffered from wrong billing .the executive offers some diff. scheme and after that no one in airtel knows that offer . is this the behaviour of the co. who claim to the no.-1 in telecom sector.
KAPILJAIN
[protected]

the customer care officers are irresponsible .they do not receive call and many a times they ask us to stay tuned with them and while this they disconnect the call.