Airtel — money being deducted daily

sonimadhu

from Mahbubnagar, Telangana

Address:

Hyderabad, Andhra Pradesh

I have a prepaid connection.The telephone no is [protected].ON march 6th 2011 got recharge for Rs 1111/-.
On 31st March the balance was Rs 1016/-.After that the balance was Rs 0.20.On April 11th 2011 I lodged the complaint with airtel customer care and I was told that they will look into the matter and money will be refunded.On 16th April 2011 again got recharged for Rs 555/-.Within 1 hour the balance left was Rs 300/-.Today on 25th April the money left is Rs 127/- There has been no outgoing call from this number.
My request reference no. is CBDCC[protected].
Have been calling airtel but no positive response.
I thought airtel was very professional but found otherwise.My money is unsafe with this service provider.It is better to change.
I will be grateful if my matter is expedited urgently.

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Comments

sonimadhu

from Mahbubnagar, Telangana

Thanks Mr. Rakesh Ranga for acknowledging my query.You are the sixth person to do so. My first complaint was lodged on April 11, 2011 .The reference request no was CBDCC[protected].Other request references were dated 14th April 2011---CBDCC [protected]at 10.30 AM; CBDCC [protected] at 10.33 AM.
Till date no action has been taken.Request to take action on urgent bases.Thanks

sonimadhu

from Mahbubnagar, Telangana

Dear Mr. Rakesh Ranga
I lodged my first complaint on 11th April2011 .And till now no action has been taken. I am unable to use this number.My money being deducted without making any calls is really strange.Many poeple have contacted me and enquired the details but there has been no result.I would like to know the status of my request. Thanks.

sonimadhu

from Mahbubnagar, Telangana

Dear sir
I do not know how long do you take to resolve this problem of mine . This is really unprofessional .

sonimadhu

from Mahbubnagar, Telangana

Hi
This is to inform you that my query has not been resolved. My balance is still zero. And I have not been told how my money was being deducted without my knowledge.I was told by your customer care person that my money will be added into my account.But Nothing has been done.Sorry to say that you have been misinformed.
Is it possible that I am told about all the services being activated on my number at the moment.
Thanks