[Resolved]  Airtel Land Line — Harassment over disconnection of Landline

Airtel — Harassment by Airtel over phone disconnection

I am being harassed by airtel guys for the past 6 months and absolutely no one in airtel is ready to help despite several mails, phone calls, visits to airtel offices, etc. Bharti Airtel, which claims to having the best telephone network and customer service in India, in reality probably has the worst customer service. When you require a new connection, they wag their tails in front of you, but when you need to disconnect your connection, they harass you for months. So I thought of sharing my plight with you guys so that you can understand what Airtel is all about. Here’s a list of mails I have been writing to airtel and their useless responses:

—–Original Message—–

From: ********

Sent: Tuesday, November 25, 2008 10:24 PM

To: ‘Care NCR Airteltelephone’

Cc: ‘Mark.[protected]@airtel.in’; ‘nodal.[protected]@airtel.in’

Subject: RE: Land line number issues. Please read in detail.

I am now seriously fed-up with the kind of tactics airtel is using to harass customers like me. When you need a new connection, airtel guys are all so helpful, but in genuine cases of disconnection, I am being constantly harassed by your agents and so called lawyers from Patiala house court for the past four months. Guys call from numbers like [protected] and [protected] and start abusing me with very foul words, proof of which I have in call recordings with me. You must understand that I have been an airtel customer for around four years now, and the phone number in contention now was used by me for more than 3 years and I always paid more than Rs. 3000 Per month and on time.

This mail contains as proof of all the correspondence that I had with you guys. I hope somebody from airtel this time will sit down and study this mail in detail instead of just sending me an auto-generated reply mail.

As you can read below, I was given cancellation request numbers as 430248 and 430253 for my airtel connections 012043***** and 012041***** on 5th of September. I was also told that my concern regarding bill for Airtel connection 012043***** has been registered with you guys and the same will be addressed within 8 working hours. The reference number was 11359974. Obviously, nothing happened to that concern of mine.

Anyways, on the 24th of September, I paid an amount of Rs. 2300 via ICICI bank check number 16**** as full & final payment for 012041*****, and on 30th Sep, I paid an amount of Rs. 4300 via ICICI Bank check number 16****. The payment receipts I got clearly mentions “Full & Final Payment”.

I sincerely hope that someone will look into this matter this time, and stop those calls from your agents to me. Frankly speaking, if I had time on my hands, I’d have moved to consumer courts long time back, but if you are still unable to resolve that, I’d be forced to move to consumer forums this time for sure.

Regards,

M**** A****

—– Original Message —–

From: ******

To: nodal.[protected]@airtel.in

Sent: Mon, 17 Nov 2008 11:54:46 +0530

Subject: Harrasment by your lawyers

Hi,

I applied for the disconnection of a landline number 0120-43**** in the monh of May’2008 as I was shifting homes. You guys took no concern of the request and did not disconnect the phone till late Aug. I then contacted you through e-mails and finally I think in Sep’08, the landline number was permanently closed.

The total bill on my account in the month of May’08, when I applied for disconnection, was around Rs. 4, 200. I asked you guys to deduct the Rs. 1, 000 which I had paid in advance when I initially took the connection. AS such, no one cared to do that. I still paid Rs. 4, 200 in Oct and got a full and final payment receipt from the executive which came to collect the payment.

Past few days I have started getting calls from your lawyers who claim to have filed a case against me in the Delhi patiala court. Today morning I received a call from someone claiming from Daryaganj police station and saying that a warrant has been issued against me. I am now getting sick and tired of your idiotic customer service and these tactics. I was using this landline number for more than 2 yrs and my bills were always in the range of Rs. 4000 and above. Not even one single time I defaulted on the payments. I have already made the payments which I was responsible for, and it’s in fact airtel’s responsibility to return the Rs. 1, 000 security deposit you guys took from me.

I request you to take immediate action and get this sorted out today, because I am uselessly getting harassed by your guys and if it continues to happen, i will move to the consumer courts very soon.

Regards,

M**** A****

—–Original Message—–

From: Mark.[protected]@airtel.in [mailto:Mark.[protected]@airtel.in]

Sent: Friday, September 05, 2008 3:20 PM

To: M**** A****

Subject: Re: Land line number issues.

Dear Mr. Anand,

Thank you for writing to Airtel Telemedia Services.

We are truly disappointed to learn that you have decided to surrender your Airtel connections 012043***** and 012041*****. We would be happy to do anything we can, to have you as a continued member of the Airtel family.

Your request has been registered with us, and one of our customer care

representatives shall be getting in touch with you shortly. The

cancellation request numbers are 430248 and 430253.

Also, we would like to inform you that your concern regarding bill for Airtel connection 012043***** has been registered with us. The same will be addressed within 8 working hours. The reference number is 11359974.

Further, we would like to inform you that there is an outstanding amount of

Rs.3748/- for Airtel connection 012041***** so we request you to kindly make the payment at the earliest.

We request you to reconsider your decision and give us an opportunity to continue serving you.

In case you require any further assistance, please

· Call us at 121 (Dial 4444121 from non Airtel numbers)

· E mail us at care.[protected]@airtel.in

· Fax us at [protected]

Warm Regards,

Anand Singh

Customer Care

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>>>>>>>>>>>>>>>>>>>>...⇄

Mail received from “M**** A****”

>>>>>>>>>>>>>>>>>>>>...⇄

Hi,

I was using airtel landline numbers, and there are a couple of issues I’d like to clear out:

1. I used the number, 0120-43**** for around 3 years, and never ever defaulted in payments. When I moved from my original address ******** in May’08 it took around 12 days for you guys to move the connection for me. 12 days without internet is huge for me and this also hampered my work a lot.

Unfortunately, that house did not suit me and I had to move again in the next month, July’08. This time instead of shifting the phone connection, I gave a request to cancel the number all together, and send me a full and final bill. I did this by calling to your customer support and placing a request. I remember that the outstanding bill amount at that time was around Rs. 4, 500 . But unfortunately, the connection was never stopped and the bills are still generating. I can prove that I haven’t used the number after 4th July, and am ready to pay whatever balance remains till the month of July after my initial deposit deductions and all, but I won’t pay for anything else you charge me with after June.

2. In the new home at **********, I got another connection 0120-41*****, which I got in just around 2 days in the first week of July’08, as opposed to your transfer time of 12 days. I paid for a wireless modem with this connection, while I received a router which was of no use to me. Anyways, the new house did not suit me as well, and I decided to re-shift to my original location *****. This time as well, I placed a request for cancellation of the number and asked them to send me a final bill, which again was not done.

On 28th Aug’08, I went to your airtel office to check the status on these two numbers, and they say they have no idea. They gave me a new reference number 40262856, but I have no idea what is that for.

I need you to look into this and get it all sorted out as soon as possible.

I have had enough trying to make your telephone representatives understand and no one actually does. If you do not understand as well, call me, or meet me. But I need you to finally sort this out ASAP.

Regards,

M**** A****

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hey man ...i was also abused by these airtel people...what the it is ...very bad company...
airtel people are the most ... ill mannered people...

data entry job

Sir,
we Inform you that we want to disconnect that Mobile No.[protected] on 22/12/08 to Your Cuatomer care Department Talk With Shashi Request No.[protected] that time we have Credit Balance Rs.105.42/-
But The Send us Bill On January 2009 Than We Talk to your customer Care Talk With Ms. Shashi to Disconect That No & Don, t Send Us Bill Reqist No.20276442. then TheySend Us Bill Than We Talk to Rupoinder R.No.20693137 Coneection Is Disconnect But the send us bill RENTAL CHARGES THAT WE DONT, T LIKE TO PAY BECAUSE WE INFORM YOU ON DEC 2008 all these charges are rental charges we don't like to pay any amount

KULDEEP SINGH NEGI
[protected]
BB Voyage Pvt. Ltd.
V-23/8 DLF Phase -III,
Gurgaon - 122002
[protected]@airtelmail.in
[protected]@bbvoyageinde.com

To: ‘Care NCR Airteltelephone’

Cc: ‘Mark.[protected]@airtel.in’; ‘nodal.[protected]@airtel.in’

Subject: wrong billing for DSL charges

I am airtel broadband customer, currently using 250 plan with a night top up of rs 199, which entitles me to download unlimited data from 8 pm to 8 am. In my current monthly bill, they have stated that i downloaded 2.35 GB of data for which i am charged Rs. 2763, and the time when download started is 7.36 pm. Now i completely fail to understand that how can i download 2.35 Gb in those 24 minutes till 8 pm, because beyond that my data usage is free. This is a clear case of fradulent activity by Airtel broadband. ther is false billing in their programme, as they have billed for all data downloaded in the free downloading time also. I have called up customer care 5 times, and every time i had new complaint number


[protected]

[protected]

25418524

25208126

Everytime when i call again to enuire if my query is resolved, there answer is, sir we have checked data usage is from your side, someone please tell these that i am not denying that data usage is from my side, but it is in free download period 8 pm to 8 am. I am now seriously fed-up with the kind of tactics airtel is using to harass customers like me. i am writing this in last hope that uery is resolved, otherwise i will have to discontinue with airtel broadband services.


SUSHMA MITTAL

TEL NO; 43011882

Airtel Landline — Harrassment over disconnnection of landline

Hi

Please find the list of case numbers I have registered since 17th Dec 2009 for cancellation of my ph no:[protected]

[protected]
[protected]
[protected]
[protected]
5) 940762
6) 898138
[protected]

Every time I call up on customer care the rental is seized and then I receive a call from retention team, The number is[protected]. The person I have spoken to are Mr. Pankaj and Mr Aditya

I confirm to retention teaqm that I do not want the above mentioned phone line connection. But after a few days the line is reactivated again stating that customer wants to continue the connection.

I have written to customer care also on numerous occasions and everytime I get an assurance that someone will look into the matter..If someone is reading this please take some necessary action.

Thanks
Amit Rai Ahuja
[protected]

We don't need your apology we need action on this. after all Airtel has employed educated class of people then y r they behaving like an uneducated person.

airtel land line — disconnect my landline

Dear Sir/Madam,

I already surrender my landline Phone No.[protected]rd may 2010 but your generate the monthly bill. so i don't pay bill. your tellicaller distup me.

with regards,
D.SARAVANAN
[protected]

We are very happy to using airtel land line but due to technical problem we are facing a lot problem now a days. Our landline Is totally dead since last days done complain to customer care but didn't get any response.We want to keep this facility continue so pleas do something in this matter otherwise now we have to think over it.

Airtel Landline — Cancellation of Fixed line

Dear Sir,

It is to inform you that I have registered a complaint for cancellation of my Airtel Fixedline no.[protected] on 14th feb 2011. I got an assurance from the company that the fixed line will be cancelled within one week. But till now, the same has not been cancelled. They are unnecessary increasing the bills of the fixedline & continuously calling us daily for payments. We have even accepted to pay all the call charges minus rent as agreed with the service provider, but thay are not coming to cancel the same. we have registered the complaint so many times & even got reference nos but in vain. The customer care people daily gives the assurance that they will send somebody to clear all issues but right now no body has come. It has become a torture to us as every day somebody from cust care calls us for payments & everyday we have to give them explanations of the previous day. its been three months now but we have not got the fixedline cancelled. Pls do the needful at the earliest.
Regards
Rajan Juneja
[protected]

Dear Mr.Rakesh Ranga

we have been hearing this comment for last three months that your team is working on a resolution but nobody has visited us for resolution till now. We have been giving the complaints so many times & we have got so many reference numbers against our complaints but nobody turned down. please arrange to send somebody for taking back the fixed line connection & resolve your bills minus rentals as agreed by customer service at the earliest.

I shall be very greatful to you if you resolve this issue asap.

Thanks
Rajan Juneja
[protected]

Airtel Landline — harasment

[protected] i m getting harrasment call from this number and they talking in abusive language.
they r saying they r recovery agency of the said co.
i dont hav any dues of any co.

hello,
i am executive officer in the Govt. office and i was harassed by some person by airtel land line no [protected] and [protected], when i call back, i was informed that "this belong to PCO". and when i ask about address, they r not telling me. can u please tell me the address of this PCO, because i think by knowing the location, i can find the person (may be some known person is doing this). please provide me the address of these nos (both belong to same PCO).
thanking You.
avadhesh
[protected]@yahoo.com

Airtel landline phone — harrasment

From last few days im getting a call frm airtel to pay landline bill ...i dont have any landline connection evn i dnt have any connection with airtel at all ...frm day one im using vodafone...MR PARVESH has given my ph no.against the landline no. no is[protected] and i dnt knw any PARVESH. many times i have filed comlaints i had a talk with MR MAYURwho is senior in airtel and he said now u wl nt receive any call.. but evn thn aiertel is disturbing me.......my first complaint no. is 51951490 and last complaint on 25 dec its no is 61309788...im getting harrasment... if i wl nt get a solution thn i will file a complaint in police station