[Resolved]  Airtel Landline - Gurgaon — Pathetic and Unlawful harassment from Airtel Executives from Gurgaon, Noida and Okhla (Delhi) Offices

Address: Gurgaon, Haryana

I got my Airtel Landline No.[protected] disconnect in 1st week of Feb 2010. I approached their then office in DLF Galleria, DLF IV, Gurgaon and interacted with their executive named Govind.

When I asked him to get this number disconnected, he told me to give a written letter stating the request for discconection, which I did there and there itself. The next step, as directed by Govind, was to wait for 48 hours, to get a callback from Airtel and they will follow up on this.

I got a call from their Udyog Vihar Airtel Office the very next day, and the guy tried to pursue me not to connect the number, rather he would migrate me to a low rental plan, low tariff plan, etc. After several failed attempts by the executive persuade me, he asked me to deposit the THE THEN FULL AND FINAL PAYMENT OF RS. 1282 at the nearest Airtel Office.

I went back to the same Galleria office, and made a cash payment of Rs. 1282 (Cash), and again confirmed the whole process with Govind, present at the office.

He then made a note of this, and called someone at the other office, and notified the executive about the disconnection request for my number.

Till that point, I was satisfied that the process has been done. But after around a month, I started getting calls from the Airtel office stating the outstanding payments for the following months, which made me furious. I was literally running from pillar to post, and had to again go back to the same Galleria office. Luckily, Govind was still there and he could recall me and my request for disconnection. When I briefed about the ongoing calls, he apologized for the inconvenience and he called up one of his managers and asked him to kindly disconnect the account.

Govind reassured me, and told me that it has been registered and the issued was already resolved before, but was surprised why the Airtel people were calling me. He forwarded a note, and told me, that everything was in order, and I have completed all the formalities, and have nothing to worry.

Now, after 10 months, suddenly, out of the blue, I have started getting rude calls from Airtel office in Okhla and Noida, stating that I have Rs. 2010 due for last so many months, as the number was never disconnected, and it has been billed for all these months.

When I narrated the same story to these tele-callers, I was told, that either make the payment or face legal actions. These pathetic and rude executives are the testimony of how Airtel can cheat people on their face.

After a lot of confrontation with this telecaller, I was told by him to return to the same office, with the last payment receipt and ask them for the NOC.

When yesterday, I went to Galleria, the Airtel office has been shifted, and the new office in the same market, told me that though we are Airtel office, but we only address mobile accounts, and not landline accounts. Instead he gave me a number [protected] to call (Udyog Vihar) or visit that office.

I called that number and got Naved on phone. After listening to my side of the story, he gave me a reference number[protected], and thats it.

I think Airtel needs to be look into these kinds of matter with more concern, because sooner or later, increasing customer grievances would bring this brand down.

Now that that telecaller has challenged me to impose a legal case on me, I would perhaps see what you people do, as from my side, I have done everything the right way, as stated to me from your executives.

I understand the consumer rights, and you people simply cannot start giving accusations on phone. if you have the guts, correct your processes and your people first.

Hope Mr. Mittal is listening