Airtel — MMS wrongly activated

Address: Mumbai City, Maharashtra

MMS services were activated on my mobile number without my consent, and I was charged Rs. 99 as a monthly rental. I did not notice the charges until Dec'11 when I randomly checked my bill. So I went back and checked my previous bills and was shocked to find out that I was charged Rs. 99 from April 2010 onwards. I called up their customer care in Dec'11 and asked them to discontinue the MMS service, but they did not do anything about it. So I wrote a mail to the Nodal Officer in Mumbai on 1st March 2012, and explained them what was the problem and asked for reversal of charges. I just received an automated acknowledgement mail..Finally I wrote a mail to Appellate Mumbai on 28th March 2012 and brought this to their notice. I got a call from them within 3 days of my complaint, but they just agreed to refund me Rs. 299 out of the total amount.

Also inspite of writing them about the MMS services wrongly activated on my number, they again charged me Rs. 79.84 in my Apr 2012 bill.

I wrote one more mail to them and threatened them to bring the matter to the notice of their Company CEO , Mr. Mittal, CFO, Mr. Kapoor and to the Consumer Forum. I again got a call from them, but they were just not ready to pay any heed to my threat. They even openly challenged me that I can go to any forum or even write to their Top Management but still will not refund my balance amount. The question is not about the amount but the rationale behind charging amounts on an adhoc basis, which I am aware AIRTEL is famous for.

Total amount wrongly charged till date : Rs. 2230 + Rs. 79 = Rs. 2309
Total Refund received till date : Rs. 299.00
Balance Not Yet Refunded : Rs. 2010

Before approaching you , I tried to get my problem resolved through various other channels, but no luck.

Hope to get justice and my money back.

Thank you
Swapnil