[Resolved] Airtel Mobile Postpaid Connection

[Resolved] Airtel Mobile Postpaid Connection — ABOUT MESSAGE PACK

K kotainfosys from Malappuram, Kerala Oct 15, 2007

This is with reference to your mail dated 29th September 2007 expressing concern over service request 13751942 on your Airtel mobile number [protected]. With regards to your concern, as already conveyed you? on your subsequent telephonic?discussion with our executive, we would like to reiterate the fact that the discount for SMS Pack has been provided accurately in your account. It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too. We do hope that the above details adequately address your query. In case you need any further assistance you can send in your queries through email at [protected]@airtelindia.com or SMS at 121. Assuring you the best of our services. Best Wishes, Nodal Officer Rajasthan -----mahaveer jain <[protected]@yahoo.com> wrote: ----- To: [protected]@rediffmail.com From: mahaveer jain <[protected]@yahoo.com> Date: 09/29/2007 07:06PM Subject: Re: Fwd: Regarding your mobile number [protected] [REF:[protected]] mahaveer jain <[protected]@yahoo.com> wrote: Note: forwarded message attached. [IMAGE] NETInfosys Computer's MAHAVEER JAIN 4-A-14 DADABARI EXT. KOTA (RAJ.) 324009 MOB [protected] Bollywood, fun, friendship, sports and more. You name it, we have it. Date: Fri, 31 Aug 2007 12:51:08 +0530 From: "[protected]@airtelindia.com" <[protected]@airtelindia.com> To: [protected]@yahoo.com Subject: Regarding your mobile number [protected] [REF:[protected]] Dear Mr. Jain, You had expressed concern over the SMS charges in the invoice dated 18/08/07 for your Airtel Mobile number [protected]. We would like to inform you that your concern has already been forwarded to the respective department. Your Service Request number for the same is 13751942. We would like to assure you that an appropriate action will be taken to this regard. We acknowledge the receipt of your mail and we are in process to resolve the same to your satisfaction. We will keep you updated on the outcome as earliest as possible within 04/09/07. Warm Regards, Alphonse. M Customer Support Service Airtel ---- Original Message ---- From [protected]@airtelindia.com To [protected]@ebspeml.bharti.com Cc Subject 13751942 Message From mahaveer jain [IMAGE] NETInfosys Computer's MAHAVEER JAIN 4-A-14 DADABARI EXT. KOTA (RAJ.) 324009 MOB [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Shrinka Agrawal

from Mumbai, Maharashtra

Dec 29, 2008

AIRTEL MOBILE POSTPAID CONNECTION — The most inefficient customer service

I have an airtel ISD roaming postpaid connection. This usually works seamlessly except for the last few days in my domestic travels I have been unable to make international calls.
I call up 121 while facing this problem in Hyderabad.
I get told please use std facility we cant help you here in the AP customer care.
I dial the STD +91 [protected] given to me.
I get connected to Mr. Varun Sharma working under Mr. Anshuman Sharma (I insisted on speaking to the supervisor I wasn’t connected and this was the name given)
He tells me ISD is activated he can only reset it. Then he tells me I should not be so callous I should check with Airtel before traveling if I have the service.
I find this suggestion highly objectionable and in fact humiliating. I have been an Airtel customer for 9 years and have had ISD facility on my phone for the last 5 years. I have so far paid over 5 Lacs to Airtel in ISD roaming charges. I depend on this service to carry out my business. I cant imagine calling up customer care every time I plan to leave Delhi to check if I have all my services intact.
I make an STD call to Delhi which I shouldn’t have to.
I get told I have done something wrong in not checking with the customer care about the status of my services.
I still then after all this have to go out to an ISD booth to make my work calls.
This is the worst Airtel experience ever.

RV RAMACHANDRA RAO

from Hyderabad, Telangana

Apr 2, 2010

AIRTEL MOBILE POSTPAID CONNECTION — irrespective behaviour of ur representatives

UR CUSTOMER CARE CENTER AT MALAKPET ARE NOT GIVING PROPER RESPONSE AND THE MANAGER IS TOTALLY IRRESPONSIBLE PERSON AND HE HAS NO MANNERS. THIS IS NOT FIRST TIME WE HAD EXPERIENCE WITH HIM. WE ASKED ATLEAST HIS NAME AND MOBILE NO BUT HE DIDNT GIVE IT. EVENTHOUGH WE COULD NOT LODGED COMPLAINT AGAINST HIM.WE REQUEST U TO GIVE CERTAIN INSTRUCTIONS TO HIM TO DEAL WITH OLD AIRTEL CUSTOMERS PROPERLY. IF WILL NOT INITIATE THE SAME ALONG WITH ME AND OTHER CUSTOMERS (NEARLY 42 MEMBERS) OF AIRTEL THOSE WHO ARE MY FRIENDS ARE GOING TO WITHDRAW UR SERVICES.
MY MOBILE NO IS "[protected]".

Arun M. Pal

from Delhi, Delhi

Jan 30, 2011

I entirely agree with the complainant and the callous attitude of not only the Airtel's customer service executives but even their accounts department staff who are unable to appreciate the genuine problems of the customs and making amends to their avoidable mistakes, but choose to dispute all the arguments/genuine claims of the customers. I think this is because Airtel has a huge customer base and feels a damn about individual customer's problem/inconvenience.
However, the time has now come that any/every customer with walk out with the help of MNP with a message that the customer is no longer dependent on the whims and fancies of service providers not mending their ways !!!