Comments
Dear sunil sir,
I was ur LANDLINE & BROADBAND subscriber.
My no was[protected] & A/C No. 1464066.
subs name-miss shikha khare
I appiled to shifting ON 28th/feb/2012 but may new adderss is not waired there is
no cable of landline, so i appiled for disconnected of my connection on 29/Feb/2012,
then i have received a bill on
10/Apr/2012, Bill No.[protected]bill period 23rd/feb-22nd/feb/2012) & biiled
amt-rs.536/-...(NOTE- as u know after disconnection genrate bill is PRODATA
BASE)
Actully I dont know how to activated my connection...
then a received again a bill BILL No[protected] that was period of 23/mar-22/mar/2012.
& billed amt rs.1228/-
In between mar-may/2012 many conversation with ur Customer Care Exc. I have received
last C.C. dept. call on 25th/may/2012 reff no[protected] exc miss/mrs. pooja nair from mumbai.
she said to me "today ur connection will surlly disconnect.
But before 5 days a have received another bill no[protected]
billed amt-1858/- & last payment is 200/- on 7/june/2012
ye payment maine nhi kiya h...aap ke Retention Excs. hi karte jis se line connect rahe...
or mera plan autometiclly rs230/month mai migreate kar diya h...
Dear team, jab mai bar-bar aake customer care ko bol rha hu ki mera connection disconnect
kariye...to aaj 5 months bad bhi mera connection kyo activate hai????????
i applied for disconnetion on 29/feb/2012 so I will only pay till date of 7/mar/2012 (jesa nomes mai hai ki shifting mai 7days lagte hai)...
Kindly Resolve my problem as soon as possible.
Thanking You.
Regards
Shubham Khare
+[protected]
Bhopal(M.P)
I was ur LANDLINE & BROADBAND subscriber.
My no was[protected] & A/C No. 1464066.
subs name-miss shikha khare
I appiled to shifting ON 28th/feb/2012 but may new adderss is not waired there is
no cable of landline, so i appiled for disconnected of my connection on 29/Feb/2012,
then i have received a bill on
10/Apr/2012, Bill No.[protected]bill period 23rd/feb-22nd/feb/2012) & biiled
amt-rs.536/-...(NOTE- as u know after disconnection genrate bill is PRODATA
BASE)
Actully I dont know how to activated my connection...
then a received again a bill BILL No[protected] that was period of 23/mar-22/mar/2012.
& billed amt rs.1228/-
In between mar-may/2012 many conversation with ur Customer Care Exc. I have received
last C.C. dept. call on 25th/may/2012 reff no[protected] exc miss/mrs. pooja nair from mumbai.
she said to me "today ur connection will surlly disconnect.
But before 5 days a have received another bill no[protected]
billed amt-1858/- & last payment is 200/- on 7/june/2012
ye payment maine nhi kiya h...aap ke Retention Excs. hi karte jis se line connect rahe...
or mera plan autometiclly rs230/month mai migreate kar diya h...
Dear team, jab mai bar-bar aake customer care ko bol rha hu ki mera connection disconnect
kariye...to aaj 5 months bad bhi mera connection kyo activate hai????????
i applied for disconnetion on 29/feb/2012 so I will only pay till date of 7/mar/2012 (jesa nomes mai hai ki shifting mai 7days lagte hai)...
Kindly Resolve my problem as soon as possible.
Thanking You.
Regards
Shubham Khare
+[protected]
Bhopal(M.P)
Hello Mr. Mittal,
M and infact all of my couligue are facing same N/w issue in all over mumbai. Hardly 1-2 signal bar in my home and office (Siemens Ltd., Worli). M escalling this matter to your customer care team since last 2-3 months. Without resolving issue how you can close it from system??? Airtel is a veri compnay, cheating peoples on the name. M using Airtel since past 6+ years and earlier was a no.1 fan of Airtel but at todays date I CAN ONLY SAY DONT PREFER AIRTEL. Also on todays date my outgoing is disconnected due to o/s. But why should i pay if m not getting service?? M paying rental fee for Airtel as well as BBM and allways have to depend on other service provider like Vodadfone due to n/w issues of Airtel. M not going to pay any o/s dues further in any of case. The service is disconnected since 2 days. Also m putting this case in consumer protection. Since last 4-5 months we are facing this n/w issues but every time we get msg that it will be resolved or it got resolved but the result is zero. I am getting 4-5 calls every day from Airtel on payment part and every time i need to tell the issue that m facing. I am 100% taking this matter to court on harshing me on personal level as well as financially and need compensation. We escalled this to our corporate level and soon the Airtel service will be completly discontinued from our corporate sector and on todays date we can say VODAFONE is the BEST mobile service provider than Airtel.
Regds,
Chittaranjan Sahoo
[protected]
M and infact all of my couligue are facing same N/w issue in all over mumbai. Hardly 1-2 signal bar in my home and office (Siemens Ltd., Worli). M escalling this matter to your customer care team since last 2-3 months. Without resolving issue how you can close it from system??? Airtel is a veri compnay, cheating peoples on the name. M using Airtel since past 6+ years and earlier was a no.1 fan of Airtel but at todays date I CAN ONLY SAY DONT PREFER AIRTEL. Also on todays date my outgoing is disconnected due to o/s. But why should i pay if m not getting service?? M paying rental fee for Airtel as well as BBM and allways have to depend on other service provider like Vodadfone due to n/w issues of Airtel. M not going to pay any o/s dues further in any of case. The service is disconnected since 2 days. Also m putting this case in consumer protection. Since last 4-5 months we are facing this n/w issues but every time we get msg that it will be resolved or it got resolved but the result is zero. I am getting 4-5 calls every day from Airtel on payment part and every time i need to tell the issue that m facing. I am 100% taking this matter to court on harshing me on personal level as well as financially and need compensation. We escalled this to our corporate level and soon the Airtel service will be completly discontinued from our corporate sector and on todays date we can say VODAFONE is the BEST mobile service provider than Airtel.
Regds,
Chittaranjan Sahoo
[protected]
Dear Mr Sunil Mittal,
I have been an Airtel Customer for the past 15 years. My May '12 Bill (due to be paid by 12th June '12) was delayed since I was travelling and the cheque was deposited on 20th June, 2012. The cheque was cleared from our bank on 25th June, 2012. However, I kept getting payment follow up calls and sms from Airtel despite the fact I called up customer care many times and scanned my bank statement and mailed it to Airtel ([protected]@in.airtel.com) several times.
I kept on requesting the customer care that someone senior from Airtel should talk to me but did not receive any calls from any senior person in Airtel. I asked customer care to give me the name and contact of the Airtel customer care head, but they refused to give me any name or contact.
As of 27th June, 2012, Airtel blocked my outgoing calls due to non-payment of the above bill.
When my office accountant went to Airtel Customer care (at M block market, Greater Kailash - Part II, New Delhi) yesterday, he was informed that I need to deposit cash for the above referred to bill only then my outgoing will be restored!
I am writing to you as a last resort and if this does not get resolved immediately, I will not have any other alternative than going to consumer court, Looking for a response from your office.
Shubhashish Bhattacharya
J - 1934, Chittaranjan Park
New Delhi - 110019
Mobile: [protected]
email: [protected]@vrikshconsulting.com
I have been an Airtel Customer for the past 15 years. My May '12 Bill (due to be paid by 12th June '12) was delayed since I was travelling and the cheque was deposited on 20th June, 2012. The cheque was cleared from our bank on 25th June, 2012. However, I kept getting payment follow up calls and sms from Airtel despite the fact I called up customer care many times and scanned my bank statement and mailed it to Airtel ([protected]@in.airtel.com) several times.
I kept on requesting the customer care that someone senior from Airtel should talk to me but did not receive any calls from any senior person in Airtel. I asked customer care to give me the name and contact of the Airtel customer care head, but they refused to give me any name or contact.
As of 27th June, 2012, Airtel blocked my outgoing calls due to non-payment of the above bill.
When my office accountant went to Airtel Customer care (at M block market, Greater Kailash - Part II, New Delhi) yesterday, he was informed that I need to deposit cash for the above referred to bill only then my outgoing will be restored!
I am writing to you as a last resort and if this does not get resolved immediately, I will not have any other alternative than going to consumer court, Looking for a response from your office.
Shubhashish Bhattacharya
J - 1934, Chittaranjan Park
New Delhi - 110019
Mobile: [protected]
email: [protected]@vrikshconsulting.com
My DTH ([protected]) is not working since 28 July 2012 and I called atleast 7-8 times to Airtell call center for resolution and every one has assured me that engineer would visit my home. It is more than 10 days and I am still waiting for airtel engineer to visit and resolve the issue.
Disgusting customer service... above all i got SMS from airtel informing that my connection has been cut on 7th August as my validity period has expired on 7th August...
cool customer service... If Airtel DTH maintains such customer resolution attitude very soon Airtell will be out of market.
Disgusting customer service... above all i got SMS from airtel informing that my connection has been cut on 7th August as my validity period has expired on 7th August...
cool customer service... If Airtel DTH maintains such customer resolution attitude very soon Airtell will be out of market.
i have connection of Digital tv, and my customer id is [protected], but due to some problem your service not working in last 5 days i was complaint so many time in your customer care department but they are not taken any kind of action and every time they are given me a wrong commitment to me. but now i m very much disappointing to this company, so i want to canceled this connection and refund my balance amount.
this is a my very much bad experience with this company and i never suggest to my friends and family also
Thanks
this is a my very much bad experience with this company and i never suggest to my friends and family also
Thanks
************** Worst Ever Service Example By Any Provider *********************
Hi,
Just so anyone sensible and responsible for QA of Airtel knows, I thought to share my feedback. We have 5 phone lines and broadband in our office being your corporate client in Sec-63, Noida. For the past 22 days, one of my direct phone line dead[protected].
In this regard, we called the local Support Guy, Ompal : [protected] and he said he will fix, later said he will come and he never came and now stopped picking phone calls.
We have called CC 18 + times, all records are there in form of ref numbers : 19853410, 19986274, 20174244, 20505894 and many more... Nothing happened yet, no one ever came to visit and see why the line is dead and fix it.
We have even emailed to [protected]@in.airtel.com too 5-6 times and they also not able to get this fixed and the worst thing is "reply came, Technician visited and said nothing wrong"... No one ever came here and so how could this answer.
Our account number 15778100.
I am feeling like i am dealing with one of the worst ever service provider in the world so far and my trust level in your service is below ZERO now...
Not sure where Airtel is heading these days and one day i am sure if the company gives that kind of pain to its customers and such a poor service, You will suffer a lot.
Do you not think the value of our time and business, we are a corporate client and due to your poor service, imagine the business loss we are having? Should i claim this on Airtel now???
Pls let me know the resolution and also we never ever had a way to approach to any Nodal Officer directly for complaint & Suggestions???
Will be waiting your Reply.
Shripal Singh
Director - Brain Technosys
[protected]
[protected]@braintechnosys.com
Hi,
Just so anyone sensible and responsible for QA of Airtel knows, I thought to share my feedback. We have 5 phone lines and broadband in our office being your corporate client in Sec-63, Noida. For the past 22 days, one of my direct phone line dead[protected].
In this regard, we called the local Support Guy, Ompal : [protected] and he said he will fix, later said he will come and he never came and now stopped picking phone calls.
We have called CC 18 + times, all records are there in form of ref numbers : 19853410, 19986274, 20174244, 20505894 and many more... Nothing happened yet, no one ever came to visit and see why the line is dead and fix it.
We have even emailed to [protected]@in.airtel.com too 5-6 times and they also not able to get this fixed and the worst thing is "reply came, Technician visited and said nothing wrong"... No one ever came here and so how could this answer.
Our account number 15778100.
I am feeling like i am dealing with one of the worst ever service provider in the world so far and my trust level in your service is below ZERO now...
Not sure where Airtel is heading these days and one day i am sure if the company gives that kind of pain to its customers and such a poor service, You will suffer a lot.
Do you not think the value of our time and business, we are a corporate client and due to your poor service, imagine the business loss we are having? Should i claim this on Airtel now???
Pls let me know the resolution and also we never ever had a way to approach to any Nodal Officer directly for complaint & Suggestions???
Will be waiting your Reply.
Shripal Singh
Director - Brain Technosys
[protected]
[protected]@braintechnosys.com
respected sir,
I am very sorry to say that airtel very poor responce to words customer complaint. I lives in yamuna nagar haryana .My office is in chhachhrauli, My no is [protected].I use this no from very long ago with out porblem but very sorry to say i and many people facing problem of network.I dont know what is the problem. I am bussiness man this is my bussinss no. many time i complaints to your customer care but nothing. I dont want to shift in other company. I think a tower is not working proprly.so please take action immidately. thanks...
regards
Manpreet singh bhatia
Yamuna nagar,
Haryana
Mob no [protected]
I am very sorry to say that airtel very poor responce to words customer complaint. I lives in yamuna nagar haryana .My office is in chhachhrauli, My no is [protected].I use this no from very long ago with out porblem but very sorry to say i and many people facing problem of network.I dont know what is the problem. I am bussiness man this is my bussinss no. many time i complaints to your customer care but nothing. I dont want to shift in other company. I think a tower is not working proprly.so please take action immidately. thanks...
regards
Manpreet singh bhatia
Yamuna nagar,
Haryana
Mob no [protected]
Dear Mr Mittal,
I would like to know who does the corporate training for your staff, especially those who handle the phonecalls and emails.
I believe that a lot more needs to be done in this field since the staff seems woefully incapable of handling any kind of conflict resolution and end up just harrassing customers.
In fact I would like to train your staff in this regard.
Please get in touch, if interested.
I do understand that this might sound pretty presumptuous, but I believe my feedback would resonate with that of most Indians.
Regards,
kumkum datta.
I would like to know who does the corporate training for your staff, especially those who handle the phonecalls and emails.
I believe that a lot more needs to be done in this field since the staff seems woefully incapable of handling any kind of conflict resolution and end up just harrassing customers.
In fact I would like to train your staff in this regard.
Please get in touch, if interested.
I do understand that this might sound pretty presumptuous, but I believe my feedback would resonate with that of most Indians.
Regards,
kumkum datta.
DEAR SIR. Mr. SUNIL BHARTI MITAL
I AM FROM J&K KASHMIR
i wan't inform you that, mother infratel has appointed DICTATORS on O&M head post weather it could be ZOM or O&M head kashmir...
O&M HEAD kashmir has given Taping to Reliance communications, for his personal relation. because he was working in that company before mother INFRATEL.
i am using the word MOTHER because this company is giving employment and care to many unemployed poor persons.
any way if any technician will give taping to any company for his personal relation., , , , (that is COS.. )may i know if head of company will do this mistake why don’t company remove him from system..
he must be punished otherwise no one should be punished for coc . because rules should be for all, , , ,
taping giving to other company for the own benefit is theft...
one more thing Mr. zahoor Rizvi (previous o&m head kashmir) and Mr Kaisar (zom) has gifted 10kv D.G to Mr. Gafar sofi and no one is thinks about it...
because COC is only for poor Tchnician...
kindly take action twords these dictators and criminls of company,
I HAVE SENT THESE INFORMATIONS TO ALL HEADS BUT NO ACTION HAS BEE TAKEN
I AM FROM J&K KASHMIR
i wan't inform you that, mother infratel has appointed DICTATORS on O&M head post weather it could be ZOM or O&M head kashmir...
O&M HEAD kashmir has given Taping to Reliance communications, for his personal relation. because he was working in that company before mother INFRATEL.
i am using the word MOTHER because this company is giving employment and care to many unemployed poor persons.
any way if any technician will give taping to any company for his personal relation., , , , (that is COS.. )may i know if head of company will do this mistake why don’t company remove him from system..
he must be punished otherwise no one should be punished for coc . because rules should be for all, , , ,
taping giving to other company for the own benefit is theft...
one more thing Mr. zahoor Rizvi (previous o&m head kashmir) and Mr Kaisar (zom) has gifted 10kv D.G to Mr. Gafar sofi and no one is thinks about it...
because COC is only for poor Tchnician...
kindly take action twords these dictators and criminls of company,
I HAVE SENT THESE INFORMATIONS TO ALL HEADS BUT NO ACTION HAS BEE TAKEN
DEAR SIR. Mr. SUNIL BHARTI MITAL
I AM FROM J&K KASHMIR
i wan't inform you that, mother infratel has appointed DICTATORS on O&M head post weather it could be ZOM or O&M head kashmir...
O&M HEAD kashmir has given Taping to Reliance communications, for his personal relation. because he was working in that company before mother INFRATEL.
i am using the word MOTHER because this company is giving employment and care to many unemployed poor persons.
any way if any technician will give taping to any company for his personal relation., , , , (that is COS.. )may i know if head of company will do this mistake why don’t company remove him from system..
he must be punished otherwise no one should be punished for coc . because rules should be for all, , , ,
taping giving to other company for the own benefit is theft...
one more thing Mr. zahoor Rizvi (previous o&m head kashmir) and Mr Kaisar (zom) has gifted 10kv D.G to Mr. Gafar sofi and no one is thinks about it...
because COC is only for poor Tchnician...
kindly take action twords these dictators and criminls of company,
I HAVE SENT THESE INFORMATIONS TO ALL HEADS BUT NO ACTION HAS BEE TAKEN
I AM FROM J&K KASHMIR
i wan't inform you that, mother infratel has appointed DICTATORS on O&M head post weather it could be ZOM or O&M head kashmir...
O&M HEAD kashmir has given Taping to Reliance communications, for his personal relation. because he was working in that company before mother INFRATEL.
i am using the word MOTHER because this company is giving employment and care to many unemployed poor persons.
any way if any technician will give taping to any company for his personal relation., , , , (that is COS.. )may i know if head of company will do this mistake why don’t company remove him from system..
he must be punished otherwise no one should be punished for coc . because rules should be for all, , , ,
taping giving to other company for the own benefit is theft...
one more thing Mr. zahoor Rizvi (previous o&m head kashmir) and Mr Kaisar (zom) has gifted 10kv D.G to Mr. Gafar sofi and no one is thinks about it...
because COC is only for poor Tchnician...
kindly take action twords these dictators and criminls of company,
I HAVE SENT THESE INFORMATIONS TO ALL HEADS BUT NO ACTION HAS BEE TAKEN
sir, its oct2012.but we dont get any payment of navratna 1.there are many gifts.but no lapu oftion.regarding 5 months many airtel currency are save.but now it becomes a big amount.now we have a monetary problem.i tell this our tm, zsm, and also zbm.but they cannot solve this problem.help us please
Dear Mr Sunil,
My self Krishan Kumar Tyagi using vodafone no [protected] from last 3years. Now I converted my vodafone no. to airtel 7days back because i have more trust in airtel then vodafone but right now i am facing very big problem.
My outgoing call facility is aborted from 5days. when i talked to airtel custumer care, your executive said we have no data of yours, and when i talked to that dealer who convert my no.also not given very good response.They people said we are sending your data to airtel but no response.now i am very disappointed from your co. and your agent.plz do the needfull.your agent is mr.sumit no. is[protected] & mob. no. is [protected]
waitng for your reply
regards
krishan kumar tyagi-[protected], [protected], [protected]@yahoo.in
My self Krishan Kumar Tyagi using vodafone no [protected] from last 3years. Now I converted my vodafone no. to airtel 7days back because i have more trust in airtel then vodafone but right now i am facing very big problem.
My outgoing call facility is aborted from 5days. when i talked to airtel custumer care, your executive said we have no data of yours, and when i talked to that dealer who convert my no.also not given very good response.They people said we are sending your data to airtel but no response.now i am very disappointed from your co. and your agent.plz do the needfull.your agent is mr.sumit no. is[protected] & mob. no. is [protected]
waitng for your reply
regards
krishan kumar tyagi-[protected], [protected], [protected]@yahoo.in
I have been using an Airtel pre-paid SIM card for the past 7 to 8 years.
This Friday on 12th Oct 2012 my SIM stopped working showing 'Invalid SIM' in phone display.
At an Airtel showroom staff conveyed to me that my mobile number has been deleted from their Database. Reason being zero usage.
Please note:
1. No warning was conveyed to me, no suspension period provided, so I could redeem my number atleast.
2. Airtel is not refinding my balance talk time money to me
3. The officila Airtel website has no provision to raise complaint
Question: Why is Amir Khan having his program sponsored by Airtel when it is commiting such FRAUD with people?
They have to do this to 50 to 100 people per month and they have plenty of STOLEN money.
This Friday on 12th Oct 2012 my SIM stopped working showing 'Invalid SIM' in phone display.
At an Airtel showroom staff conveyed to me that my mobile number has been deleted from their Database. Reason being zero usage.
Please note:
1. No warning was conveyed to me, no suspension period provided, so I could redeem my number atleast.
2. Airtel is not refinding my balance talk time money to me
3. The officila Airtel website has no provision to raise complaint
Question: Why is Amir Khan having his program sponsored by Airtel when it is commiting such FRAUD with people?
They have to do this to 50 to 100 people per month and they have plenty of STOLEN money.
Dear Mr Mittal
I am thoroughly dissappointed with AIRTEL since i bought an AIRTEL 3G modem from M/s Narendra Agencies, West Mambalam, Chennai 600033 on 8th Oct 12 and got it activated the same night. But to my surpirse AIRTEL could not make the same work with good speed in spite of complaing thro my supplier and self. The speed of the said modem has never gone beyond 75 kbps whereas the claim that it can reach a speed upto 7.2 mbps. My no. [protected]. If AIRTEL can speedup the modem please arrange thro your office to take back the product since it is useless to me. I request your immediate and urgent action. My email id is : [protected]@gmail.com
With expectations
S Ramakrishnan
I am thoroughly dissappointed with AIRTEL since i bought an AIRTEL 3G modem from M/s Narendra Agencies, West Mambalam, Chennai 600033 on 8th Oct 12 and got it activated the same night. But to my surpirse AIRTEL could not make the same work with good speed in spite of complaing thro my supplier and self. The speed of the said modem has never gone beyond 75 kbps whereas the claim that it can reach a speed upto 7.2 mbps. My no. [protected]. If AIRTEL can speedup the modem please arrange thro your office to take back the product since it is useless to me. I request your immediate and urgent action. My email id is : [protected]@gmail.com
With expectations
S Ramakrishnan
Subject: REMINDER OF refund of money paid extra for AIRTEL MULTICONNECTION DIGITAL TV AS PUT ON 30/6/12
despite repeated reminders we get no response at all.We are disappointed with your irresponsible behaviour
THIS IS TO REMIND YOU THAT I HAVE WRITTEN A MAIL FOR REFUND OF MONEY, DETAILS ARE GIVEN BELOW.YOU TOLD ME TO WAIT FOR SEVEN DAYS BUT NO ANSWER FROM YOU YET. SUCH AN IRRESPONSIBLE BEHAVIOUR ON YOUR PART AIRTEL!!!
dear sir
Want to draw your kind attention into the matter where I had applied for AIRTEL DIGITAL TV MULTICONNECTION on my ID [protected] on june 6th 2012 and I got a reply from ur executive regarding payment of rupees1190 with the booking ID 94390 and I was asked to make payment at the given link by team leader Deepak Soni of SHELL TRANSOURCE LTD and the link was http://web.shelltransource.com:8089/airtel/payment/index.php?bid=94390 as I was making payment online through my SBI ATM card my request for online payment was declined but my bank sent me a message of successful debit of Rupees 1190 with the transaction no[protected] on june 6th at 4.53 pm.I spoke to ur executive and I was told that no money has been transferred to my airtel account.So next day again I tried the online payment through my BANK OF INDIA DEBIT CARD on june7th 2012 with the transaction no
BDIPG/TR[protected]/SHELLTRANS and BDIPG/TR[protected]/SHELLTRANS at 8.06pm and 8.09 pm respectively.I put a mail to Deepak Soni regarding this problem on june 7th2012at 8.55pm. and everytime I was given the same link. But meanwhile I got my Airtell acount recharged with Rs 200 on june7th and Rs 999 on june9th.I enquired about this and I was told that this is for airtel multiconnection as paid by SBI ATM CUM DEBIT CARD. Now my Airtell digital TV multiconnection is successfully installed and working and we are enjoying it but kindly refund my money paid twice through my BANK OF INDIA DEBIT CARD proof of which I have attached a photoscan of my passbook. I shall be highly thankful to you.
FROM:
DR. SEEMA ARORA
Phone [protected]
Email ID: [protected]@yahoo.com
please refund our money or I'll have to take up this matter to Consumer Court.
despite repeated reminders we get no response at all.We are disappointed with your irresponsible behaviour
THIS IS TO REMIND YOU THAT I HAVE WRITTEN A MAIL FOR REFUND OF MONEY, DETAILS ARE GIVEN BELOW.YOU TOLD ME TO WAIT FOR SEVEN DAYS BUT NO ANSWER FROM YOU YET. SUCH AN IRRESPONSIBLE BEHAVIOUR ON YOUR PART AIRTEL!!!
dear sir
Want to draw your kind attention into the matter where I had applied for AIRTEL DIGITAL TV MULTICONNECTION on my ID [protected] on june 6th 2012 and I got a reply from ur executive regarding payment of rupees1190 with the booking ID 94390 and I was asked to make payment at the given link by team leader Deepak Soni of SHELL TRANSOURCE LTD and the link was http://web.shelltransource.com:8089/airtel/payment/index.php?bid=94390 as I was making payment online through my SBI ATM card my request for online payment was declined but my bank sent me a message of successful debit of Rupees 1190 with the transaction no[protected] on june 6th at 4.53 pm.I spoke to ur executive and I was told that no money has been transferred to my airtel account.So next day again I tried the online payment through my BANK OF INDIA DEBIT CARD on june7th 2012 with the transaction no
BDIPG/TR[protected]/SHELLTRANS and BDIPG/TR[protected]/SHELLTRANS at 8.06pm and 8.09 pm respectively.I put a mail to Deepak Soni regarding this problem on june 7th2012at 8.55pm. and everytime I was given the same link. But meanwhile I got my Airtell acount recharged with Rs 200 on june7th and Rs 999 on june9th.I enquired about this and I was told that this is for airtel multiconnection as paid by SBI ATM CUM DEBIT CARD. Now my Airtell digital TV multiconnection is successfully installed and working and we are enjoying it but kindly refund my money paid twice through my BANK OF INDIA DEBIT CARD proof of which I have attached a photoscan of my passbook. I shall be highly thankful to you.
FROM:
DR. SEEMA ARORA
Phone [protected]
Email ID: [protected]@yahoo.com
please refund our money or I'll have to take up this matter to Consumer Court.
Dear sir,
I am mohan Sharma.M aapki airtel pripaid & dth ka cp hu.
Plz aap jaldi se cont. kare.
thanks & Regards
mohan sharma
91+[protected]
I am mohan Sharma.M aapki airtel pripaid & dth ka cp hu.
Plz aap jaldi se cont. kare.
thanks & Regards
mohan sharma
91+[protected]
Sunil Mittal ji
reg.Delhi & NCR Circle
I got port My prepaid mobile [protected] from vodafon to Airtel and activated on 29.10.12. After one week it is deactivated I submitted document again on 9.11.2012 at Airtel Relation ship centre, Tagore, Garden, Delhi-110027 but my phone is still deactivated . I lodged many complains to nodal officer but they are doing nothing. They just reply that "we will contact you in 24 hours" but they never contact.Please check your nodal officer (prepaid) Delhi & NCR circle and their action taken on my complaints th. FAX and Email. The are just taking salary without doing any work. Today is 22.11.12 but my mobile is still deactivated. If AIRTEL is unable to restore it then pl. let me know I will get it back port to Vodafon.
Praveen Chawla
[protected]
[protected]
reg.Delhi & NCR Circle
I got port My prepaid mobile [protected] from vodafon to Airtel and activated on 29.10.12. After one week it is deactivated I submitted document again on 9.11.2012 at Airtel Relation ship centre, Tagore, Garden, Delhi-110027 but my phone is still deactivated . I lodged many complains to nodal officer but they are doing nothing. They just reply that "we will contact you in 24 hours" but they never contact.Please check your nodal officer (prepaid) Delhi & NCR circle and their action taken on my complaints th. FAX and Email. The are just taking salary without doing any work. Today is 22.11.12 but my mobile is still deactivated. If AIRTEL is unable to restore it then pl. let me know I will get it back port to Vodafon.
Praveen Chawla
[protected]
[protected]
I thought my experience was the worst. AIRTEL SUCKS!!!
They will bite the dust like the mallya's. THEY LIVE EXTRAVAGANTLY, WASTE CRORES OF MONEY SPONSORING ALL STUPID CRICKET MATCHES AND F1'S.DO THEY KNOW WHAT REALLY MAKES A BUSINESS WORK? SIMPLE, JUST VALUING THE CUSTOMERS. THEY SEEM TO HAVE FORGOTTEN THAT OR PERHAPS THEY DON'T KNOW THAT.
Just count your days Mittal.
These guys messed up with my prepaid account, the number originally a postpaid converted to prepaid using for the past 5 years shows in record as somebody else name and that was my problem. Countless visit to the Nodal office hyderabad & numerous calls to the incompetent **ucking customer care executives nothing helped but added to my frustration with airtel. I have ahd bitter experiences with other airtel services also (digital TV, Internet connection) all sucks!!!
Copied some of my email conversations with airtel
[protected]@in.airtel.com
Oct 26
to me
Namaste!
We understand from your previous e-mail, expressed concern regarding wrong name updation for your airtel mobile number [protected] and service rendered for you.
Thank you for your email to airtel and the opportunity to assist you.
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
We request you to revert with the screen shot of the wrong name updation in the airtel account for further action in this regards.
We hope that we have been able to assist you suitably.
Please do to write in for any further assistance.
Yours Sincerely,
Srikanth N K
Customer Care
Bharti Airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A8EB15629BFC 0 0 4 E78808A8BF0117497F6 362E67294F71C7B99F2157799FC1F6990F0137F[protected]&refno=Qrc2251012111027116...⇄
[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/10/2012 11:22:26 AM
Subject: Re: ESCALATION: [protected] -IMP PLEASE ADDRESS ASAP-INCORRECT NAME IN RECORDS [|BAL|Qrc122101212100011575750|]
I still don't see the data updated, when can I expect that to be done?
thanks
Rahchand
On Mon, Oct 22, 2012 at 7:21 AM, Rahchand R wrote:
Finally I got somebody to act. Thanks appreciate the reply.
On Mon, Oct 22, 2012 at 6:29 PM, wrote:
Namaste!
You wrote in on 22/10/2012 the concern over the updation of wrong name and
address and name for your airtel mobile number [protected]
We regret the inconvenience caused to you in this regard.
As per our telephonic conversation on your airtel mobile number [protected] on
the date 22/10/212, we have discussed with you regarding the concern
over updation of wrong name and address and name for your airtel mobile number.
To be informed, we have forwarded your concern regarding the updation of the
correct name and exact address to our respective team. We will reply to you by
72 working hours with an update on the issue.
We value the relationship built with you and trust that one odd, unfortunate
incident will not come in the way of this association. May we reiterate that we
share your anguish and have taken adequate action to ensure the non occurrence
of the same in future.
We would like to thank you for taking out the time to voice your concern. At
airtel, we believe that our customer's feedback is a valuable input which helps
us to improve our services and ensure that we strive towards achieving customer
satisfaction.
airtel appreciates your business and always welcomes your suggestions and
feedback.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198(toll free) for any complaint. You can also e-mail at
[protected]@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your
earlier request or complaint number. You may send an e-mail at
Nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30
PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send
an e-mail to the Appellate Authority at appellate.[protected]@in.airtel.com or call
at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would
resolve your concern within 30 working days.
Assuring you the best of our services
Yours Sincerely,
VINAY A
Nodal office
bharti airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=494AB7C03A5B
BDC4CB3150B5C1C0CD3255B8D9244387D23457B8DF226BADEF137290F8197B9DE42E5BA2E626&...⇄
no=Qrc122101212100011575750
[protected]Original Message[protected]
From: [protected]@gmail.com
To: Nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 22/10/2012 12:50:03 PM
Subject: Escalation: [protected] -IMP PLEASE ADDRESS ASAP-INCORRECT NAME IN
RECORDS
This is the complaint from a highly frustrated customer who had to go through
all the problems from a mismanaged, erratic customer support of AIRTEL. I HAVE
MADE NUMEROUS CALL TO CUSTOMER CARE AND I ALSO VISITED THE NODAL OFFICE IN
BEGUMPET, HYDERABAD WITH ALL THE PROOFS (ATTACHED IN THIS EMAIL).
BTW I am not able to reach the so called nodal number also as that too is a
long IVR menued number with confusing directions that finally end
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Rahchand R [protected]@gmail.com
Oct 26
to 121
Attached is the screenshot.
Can you confirm if the details are updated in other places?
thanks
Rahchand
airtel.jpg
178K View Share Download
Rahchand R [protected]@gmail.com
Oct 31
to 121
I didn't get a reply, but I got an SMS that you have replied. Farce!!
BTW I went to airtel, office, begumpet, spledid towers, and spoke to Mamata the CS agent, who originally took my papers 4 weeks back. She said by tuesday all the updates will be done. But I could still see from the website it hasn't happened.
You guys are unfathomable to the plight of a customer. Really HATE AIRTEL AND ALL IT'S PRODUCTS. WILL NEVER EVER BUY OR RECOMMEND AIRTEL .
Rahchand R [protected]@gmail.com
Nov 9 (13 days ago)
to 121
I would like to know the status. Two days back the team lead from Bangalore named Chetan talked to me got all the details and promised to get back to me as early as possible. He also asked me to drop a email to 121 just in case I need to reach him.I am concerned because there is no action yet and I didn't hear from anyone. he has confirmed & agreed to the issue that I have with & he pledged to resolve at the earliest. But nothing happened yet.
The number from which Chetan called: [protected]. Please direct this query to Chetan.
Overall my frustration with airtel has reached the epitome.
The most I can do is, I will never ever use Airtel services nor will I recommend Airtel to anyone. I will post my traumatic experience with airtel in all online forums. I will also lodge complaint in TRAI if I don't get this resolved in the next 3 days.
This is the ultimatum.
Rahchand R [protected]@gmail.com
10:34 PM (13 minutes ago)
to sunil.mittal, 121
This email is addressed to Chetan again. I am fed up!!! As expected you too have successfully retained the worst customer support experience from Airtel. Let me remind you of the promise you made to solve the issues I have repeatedly brought to you & Airtel's notice. The problem remains and I am left with literally no other option but court.
Just thought of reminding you through this mail, and for GS don't make any false assurances to customers, you are no better than the support I got from Airtel all these days.
Don't know your CEO's email id but making a wild guess and ccing him to vent my frustration and ire.
you guys suck and I warn your business will not survive if you continue this cheap tactics, poor customer support, incompetent staffs, false claims.
You guys will see the dust like the Mallya's. Waste money in sponsorship and other corporate missspends. Your system is completely messed up.
See you in court.
They will bite the dust like the mallya's. THEY LIVE EXTRAVAGANTLY, WASTE CRORES OF MONEY SPONSORING ALL STUPID CRICKET MATCHES AND F1'S.DO THEY KNOW WHAT REALLY MAKES A BUSINESS WORK? SIMPLE, JUST VALUING THE CUSTOMERS. THEY SEEM TO HAVE FORGOTTEN THAT OR PERHAPS THEY DON'T KNOW THAT.
Just count your days Mittal.
These guys messed up with my prepaid account, the number originally a postpaid converted to prepaid using for the past 5 years shows in record as somebody else name and that was my problem. Countless visit to the Nodal office hyderabad & numerous calls to the incompetent **ucking customer care executives nothing helped but added to my frustration with airtel. I have ahd bitter experiences with other airtel services also (digital TV, Internet connection) all sucks!!!
Copied some of my email conversations with airtel
[protected]@in.airtel.com
Oct 26
to me
Namaste!
We understand from your previous e-mail, expressed concern regarding wrong name updation for your airtel mobile number [protected] and service rendered for you.
Thank you for your email to airtel and the opportunity to assist you.
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
We request you to revert with the screen shot of the wrong name updation in the airtel account for further action in this regards.
We hope that we have been able to assist you suitably.
Please do to write in for any further assistance.
Yours Sincerely,
Srikanth N K
Customer Care
Bharti Airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A8EB15629BFC 0 0 4 E78808A8BF0117497F6 362E67294F71C7B99F2157799FC1F6990F0137F[protected]&refno=Qrc2251012111027116...⇄
[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/10/2012 11:22:26 AM
Subject: Re: ESCALATION: [protected] -IMP PLEASE ADDRESS ASAP-INCORRECT NAME IN RECORDS [|BAL|Qrc122101212100011575750|]
I still don't see the data updated, when can I expect that to be done?
thanks
Rahchand
On Mon, Oct 22, 2012 at 7:21 AM, Rahchand R wrote:
Finally I got somebody to act. Thanks appreciate the reply.
On Mon, Oct 22, 2012 at 6:29 PM, wrote:
Namaste!
You wrote in on 22/10/2012 the concern over the updation of wrong name and
address and name for your airtel mobile number [protected]
We regret the inconvenience caused to you in this regard.
As per our telephonic conversation on your airtel mobile number [protected] on
the date 22/10/212, we have discussed with you regarding the concern
over updation of wrong name and address and name for your airtel mobile number.
To be informed, we have forwarded your concern regarding the updation of the
correct name and exact address to our respective team. We will reply to you by
72 working hours with an update on the issue.
We value the relationship built with you and trust that one odd, unfortunate
incident will not come in the way of this association. May we reiterate that we
share your anguish and have taken adequate action to ensure the non occurrence
of the same in future.
We would like to thank you for taking out the time to voice your concern. At
airtel, we believe that our customer's feedback is a valuable input which helps
us to improve our services and ensure that we strive towards achieving customer
satisfaction.
airtel appreciates your business and always welcomes your suggestions and
feedback.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198(toll free) for any complaint. You can also e-mail at
[protected]@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your
earlier request or complaint number. You may send an e-mail at
Nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30
PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send
an e-mail to the Appellate Authority at appellate.[protected]@in.airtel.com or call
at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would
resolve your concern within 30 working days.
Assuring you the best of our services
Yours Sincerely,
VINAY A
Nodal office
bharti airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=494AB7C03A5B
BDC4CB3150B5C1C0CD3255B8D9244387D23457B8DF226BADEF137290F8197B9DE42E5BA2E626&...⇄
no=Qrc122101212100011575750
[protected]Original Message[protected]
From: [protected]@gmail.com
To: Nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 22/10/2012 12:50:03 PM
Subject: Escalation: [protected] -IMP PLEASE ADDRESS ASAP-INCORRECT NAME IN
RECORDS
This is the complaint from a highly frustrated customer who had to go through
all the problems from a mismanaged, erratic customer support of AIRTEL. I HAVE
MADE NUMEROUS CALL TO CUSTOMER CARE AND I ALSO VISITED THE NODAL OFFICE IN
BEGUMPET, HYDERABAD WITH ALL THE PROOFS (ATTACHED IN THIS EMAIL).
BTW I am not able to reach the so called nodal number also as that too is a
long IVR menued number with confusing directions that finally end
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Rahchand R [protected]@gmail.com
Oct 26
to 121
Attached is the screenshot.
Can you confirm if the details are updated in other places?
thanks
Rahchand
airtel.jpg
178K View Share Download
Rahchand R [protected]@gmail.com
Oct 31
to 121
I didn't get a reply, but I got an SMS that you have replied. Farce!!
BTW I went to airtel, office, begumpet, spledid towers, and spoke to Mamata the CS agent, who originally took my papers 4 weeks back. She said by tuesday all the updates will be done. But I could still see from the website it hasn't happened.
You guys are unfathomable to the plight of a customer. Really HATE AIRTEL AND ALL IT'S PRODUCTS. WILL NEVER EVER BUY OR RECOMMEND AIRTEL .
Rahchand R [protected]@gmail.com
Nov 9 (13 days ago)
to 121
I would like to know the status. Two days back the team lead from Bangalore named Chetan talked to me got all the details and promised to get back to me as early as possible. He also asked me to drop a email to 121 just in case I need to reach him.I am concerned because there is no action yet and I didn't hear from anyone. he has confirmed & agreed to the issue that I have with & he pledged to resolve at the earliest. But nothing happened yet.
The number from which Chetan called: [protected]. Please direct this query to Chetan.
Overall my frustration with airtel has reached the epitome.
The most I can do is, I will never ever use Airtel services nor will I recommend Airtel to anyone. I will post my traumatic experience with airtel in all online forums. I will also lodge complaint in TRAI if I don't get this resolved in the next 3 days.
This is the ultimatum.
Rahchand R [protected]@gmail.com
10:34 PM (13 minutes ago)
to sunil.mittal, 121
This email is addressed to Chetan again. I am fed up!!! As expected you too have successfully retained the worst customer support experience from Airtel. Let me remind you of the promise you made to solve the issues I have repeatedly brought to you & Airtel's notice. The problem remains and I am left with literally no other option but court.
Just thought of reminding you through this mail, and for GS don't make any false assurances to customers, you are no better than the support I got from Airtel all these days.
Don't know your CEO's email id but making a wild guess and ccing him to vent my frustration and ire.
you guys suck and I warn your business will not survive if you continue this cheap tactics, poor customer support, incompetent staffs, false claims.
You guys will see the dust like the Mallya's. Waste money in sponsorship and other corporate missspends. Your system is completely messed up.
See you in court.
I had applied for sim change from normal sim to micro from v connect airtel relationship center dhankawdi pune after i exchanged my sim i was not able to start up with it i continuously followed up with them for two months and now they are telling me that my phone no has been deleted i am your customer since last 7 to 8 yrs and how this can be done if i have a regular follow up with them and i frankly say that the service in your airtel gallery is absolutely frustating please Mr mittal make this into notice and help me out my airtel mo no is [protected] and my email id is [protected]@gmail.com and my alternate no is [protected]/50
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+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
I bought a Sony phone from Reliance Digital on 8th July2012, at Shipra Mall and one sticker on the box says "Free data usage of 500 MB each month for 3 month as soon as I insert my 1st Airtel SIM". The service will activate within 48 hours of inserting the SIM. I verified this with Reliance Digital at Shipra Mall person and he confirmed this. When the service was not activate after 48 hours I called Airtel 198, the person said, I have to buy another new SIM and insert in the phone. I checked with Reliance and other vendor for the same phone model, they said it is absurd and wrong. Any SIM would work. So I called Airtel 198 again and a Lady told confirming the same that current SIM will work and she logged a ticket #[protected] promising to resolve my issue within 48 hour. After 48 hour, I got a sms saying that the ticket is resolved and they tried to call me but failed. So, I called Airtel 198 again, and to my surprise the Supervisor Harminder Singh informed me that the scheme is not valid for my phone as the scheme starts on 20th July and I need to contact Reliance Digital for this. Reliance Digital says, the Box has the sticket from Sony Company and Airtel has to provide the Service, and they cannot do much about this. Harminder Singh, Airtel Helpdesk Supervisor, told me he will get his supervisor to call me after checking all my call details to the Airtel helpdesk, but there was no call back.
I feel really cheated and hope Sunil Mittal is listening and will resolve this issue. Dejected Customer - Shankar Bhowal (my details can be found in te ticket mentioned above)