[Resolved]  Airtel - Mumbai — Airtel call centres & rc are worst!

Re: Airtel - Mumbai

Recently I had worst experience at AirTel so called well equipped call centers. they render to be redundant. You just spend money for service which which they are worth not it.

My experience:

I was having AIRTEL postpaid card: for above mentioned no. i wanted it to convert to prepaid. So i visited DOMBIVILI RC (TILAK TELECOM). For the same. The interaction which should complete in exactly 5 mins. Has been taking place for last 4 weeks. They asked to fill a prepaid form asking for conversion of plan. i have completed the form details. And have given necessary credentials by which they are satisfied. And have chosen a plan (yearly plan) i have paid 3449/- against new sim and refill (bill no :18623 dombivili RC DATED 7-10-06). So they promised me my service will get active in 48 hrs. ok satisfied.

FIRST INSTANCE INCOMPETENCY from airtel:

Some one calls at my different alternate no ; [protected] tells there is a pending of some amount against my postpaid for which i have to go again to RC to clear the SAME.

SECOND INSTANCE INCOMPETENCY from airtel:

I have called postpaid customer care to confirm and request some alternative to for payment like deduction from amount which was due from airtel which was supposed to transfer to prepaid or deduct from prepaid account. They said they cant do it. I have to visit RC. I would like ask, can't RC people check any bills pending at the time of transfer of account. If there is any delay in system upgradation cant there be provision for automatic deduction of amount from some other source from which customer has requested. Thereby saving customer valuable time.

THIRD INSTANCE INCOMPETENCY from airtel:

I have visited airtel RC next day. The people at RC were busy attending personnel calls on their mobiles, having long lunches, going to wash room after every customer interaction. I have asked to wait for my turn which took long 2 hrs. after which the person JAYNA checked the system status and said since my case was previously handled by BHAVNA since she is on weekly leave i have to come on some other day. She has no access to her cases. THIS seems pitiful where there is no access to customer records for your own personnel. And worst part i got this info after 2 hrs of long waiting taking leave from office. So pity full.

FOURTH INSTANCE INCOMPETENCY from airtel:

I again visited airtel RC next day with lots of hopes. The people at RC as usual were busy attending personnel calls on their mobiles, having long lunches, going to wash room after every customer interaction. Luckily that female BHAVNA who has taken my case was present. i was asked to wait for two hrs. then my turn came she invited me one long false smile she said there is balance of rs 114/- which i have paid immediately. BUT your cashier CHETNA was busy calling her some dear one she was busy next 15 min. then she has taken. And promised my service will get activated in 4 hrs. I thought my struggle is over. After 12 hrs my service got activated. BUT THIS time with no balance so i cant make any calls nor receive them. Customer care to visit again RC and 2 hrs for your turn since he cant do anything.

I would like to ask if you cant resolve customer query in single shot when u have got best technology. YOUR service is worst than public sector bank which is near by which are rated worst for their customer orientation. the SERVICE O[censored]NQUALIFIED RUSTIC person in public bank service is hundred times better than your well qualified service person. EVEN traffic police who caught u for breaking laws solves matter in 2 mins by taking some bribe. u were worst than that.

TODAY I AM VISITING again RC. for fourth time hope, my case gets solved.

I WOULD like u to return my entire money today i[censored] cant provide me simple service which u have promised, i will take all my money and take service from other service provider. No problem thereafter i would request all friends not to approach so friendly customer friendly service. "YOU CANT EXPRESS YOURSELF TO YOUR CUSTOMER NEEDS SO U HAVE NO RIGHT TO KEEP PUNCHLINE "EXPRESS YOURSELF".

ALSO i would like u to close your DOMBIVILI RC and all its member JAYNA, BHAVNA, CHETNA to be fired who are so incompetent who after sufficient exp discuss discuss what action to be taken in a particular case in every case.

Lastly i don't want "beauties with no brains" to sit to assist me in customer care i want simple people who can understand what customer might need next and suggest course of action before customer realizes he is in deep pit. TECHNOLOGY MUST ASSIST PEOPLE BUT SHOULD NOT BE PROBLEM.

i want know about std offers

To,
The Airtel
Customer care
Mumbai

Refer: Airtel Mobile no: [protected]

Respected sir,

Some of misbehaving person who dont know how to talk to a Customer am giving u details of them

Shabnam senior officer : [protected]

Ashok :[protected]

Prashant :[protected]

Amrita :[protected]

Manager :Rakesh Sharma :[protected]



They all r treating to Customers that they dont know they r seating thier to solve a Customer Problems.

Yet they didnt solve my Problem and giving me threat of thier heavy posts.

Plz teach them some Manners how to treat to a Customer .







Nadeem Ahmed ([protected])

178, bapu khote street, akola wala bldg,
2nd floor no 11, 12,
Kalbadevi road,
Mumbai 400003




Thanking you,


Yours faithfully
Nadeem Ahmed

you have send my anty a sms 28/3/09 at 7:26pm about coca-cola int live mobile draw of 2009.My mobile won 750000$ & they have send me ID cokelive[a]live.co.za.and to send my name and mobile number on this ID. Now they are telking this is wrong ID.please comfirm & give me correct detail&ID my no. is [protected].