[Resolved]  Airtel Number Portability — After Porting Downtime of 5 days

Address:Bangalore, Karnataka

Dear Sir,

My number is [protected]. I was with IDEA, due to network issues (as against there advertisements), i opted for number portability. I chose Airtel, and my porting request got approved on 13. Post that, the IDEA sim is of no use. As i was told, i had put on the Airtel Sim. There was a thank you message and welcome message which came from airtel. It shows full coverage. But i was not able to make calls, neither incoming or outgoing.

I started calling to customer care, each and every one giving me their own suggestions. Meanwhile, its a prepaid. I was not able to recharge the card. They suggested me various options, well, nothing worked out.

Hence, i asked them to connect me to the supervisor. I had talked with 3 supervisor so far, to my surprise, all gave me different suggestions. They all registered complaints with a turnaround time of 24-72 hours.

End result, i still cant use the sim. not able to make call or receive calls.

Today its the 5th day. As per my understanding the porting should happen in 2 hours downtime. Why is this delay, and why no body has any information.

I feel, MNP is of no use, another way to make money and harass customer.
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Aug 13, 2020
Complaint marked as Resolved 
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The problem got resolved after i contacted the nodal officer.


Surprisingly, he told me that the complaints were registered in wrong departments and hence it was never getting resolved. Also, the complaints were taken by so called supervisors.

The response given here, seems to be a generic one. If you had already looked at it and pasted the standard response, you could have come to know that this was resolved.
Do you just do a copy paste or look at the issue seriously, so that nobody else suffers.
I am facing with the same problem. My Number is [protected]. I applied for my number to be ported from Tata Docomo to Airtel on June 4th 2011 and my request was honored on June 10th 2011.

Post porting, I got a balance of Rs. 5 in my Airtel prepaid sim card. I am able to receive calls and texts but I am NOT able to make calls or send text messages.

I have tried calling the customer care several times but I am not getting a proper response from them. I did a recharge of Rs.54 on June 11th and I got a balance of Rs.30 and the customer care representative says the 50ps plan is activated but it does not show the same in my phone.

I have tried switching handsets but of no use. The validity in my sim card shows Dec 29 2037!!! I am not able to dial *121# as it says "please try after sometime".

The call just fails whenever I try to dial. When I try to send a text message, I get the error "Requested facility not subscribed" or "Check operator services".

Please look into this issue as I am very pissed off with Airtel services. My number again is [protected].
Contact the nodal officer, if you want any resolution. Posting it here does not help.

find the nodal officers number from their website, they are the only person who are of real help
Yeah looks like a standard response that they give here.

Thank You Arun, I will certainly get in touch with the nodal officer and will give him a piece of my mind.
Yes, the problem is finally resolved after getting in touch with the Nodal Officer. Thanks Arun.

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