Comments
For some reason I am not able to add the screenshot,
but i referred the following link for the valid recharges -
http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/prep...⇄
but i referred the following link for the valid recharges -
http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/prep...⇄
Namaste(harshalnaik90),
We would like to inform you that your concern listed 24 Oct. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 24 Oct. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54545
Pending
0
Resolved
21961
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
I am also an victim of the above airtel negligence. I did an recharge of Rs. 54 by looking into your valid recharges page on the airtel website for Maharashtra & Goa.
Upon recharge i received an message stating talk time of Rs 1 & nothing about the free calls of 175 mins as mentioned on your website.
I called up your CSR to discuss the issue, and i must admit you really have some worthless ones serving us. They have no idea about the problem and don't wanna share their names. Upon persistence they disconnected our call thrice. Now we are not able to reach them.
In some worthwhile discussion with them, they informed us that there is no such recharge of Rs 54 for the state of Maharashtra. Upon mentioning that the info is present on website, we were told that the website has old details.
So there are 2 queries -
1) Though the online page reflects your recent updates of the recharge of Rs 95 (validity reduced from 30 to 21 days), but for some reason Rs 54 recharge hasn't been updated?
2) A company of international stature like Airtel has incorrect details on their website. Looking at the above complaint it already has been 3 days. Being from software background, i really don't think you need so much time to rectify such a small problem.
I hope Airtel looks into the matter seriously & stops fooling the people with such cheap tactics. Facing a problem is not the issue, but having to resort third party for such problems is the main issue. Issue should have been resolved directly through Airtel.
Regards,
Sanjeev
Mobile - [protected]
Attached screenshot stating the valid recharges as of today (27/10/12)