| Address: North Dinajpur, West Bengal |
Hello Sir( MOB NO[protected], I Was Activated GPRS pack Rs 5 In 26-10-12, (In This Time I have Called 2 Times In The Customer Care .In The First Time A man pick up my call -name sanjit, i told him to send gprs setting to my Nokia e71, and he finally did it)
After receive gprs setting, i had dial activation code of gprs pack 5, after some min i have got confirmation sms of dedeucting balance for gprs pack rs 5.
After that , i started to browse internet, suddenly airtel deduct my balance rs 7, when i checked my gprs plan , it says 0.00mb.
i was shocked and call again in 2nd time, when agirl pick my call, i said my problem , she did not listen properly my problem, she dont help me, when i told her that i will complain to the senior, she replied me that "ok...ok.ok.ok complain him...Thanku for calling airtel " then she baring my call....
Therefore At first iam requesting to you to take immidiate action to this help line girl.
And also return my money, .
last time when the girl baring my call-12.-27 to 29 pm , maybe.
If You dont take any immidiate response of my problem, i will complain to the higher authority and more.
Thanks and Regards
Iqbal-arzoo
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This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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